לוח משרות דרושים Customer Success Manager בחולון

Were now looking for a Customer Success Operations professional to drive the operational backbone of our customer journey, ensuring our teams and systems are aligned to deliver exceptional value at scale. As a Customer Success Operations, you will be the key enabler behind our customer-facing teams. Your mission is to optimize internal processes, improve efficiency across the customer lifecycle, and ensure that full functionality and offerings are being consistently leveraged. Youll focus on building scalable workflows, administering tools, and supporting data -driven decisions to enhance customer satisfaction, retention, and growth. Youll be responsible for managing onboarding frameworks, owning CS tools and analytics, leading internal training initiatives, and working closely with cross-functional teams to ensure a consistent and impactful customer experience. This is a hands-on, strategic role that blends systems thinking, process design, and a passion for customer success.

DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription. As an Enterprise Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with customers, while making sure they are satisfied with the product, maintaining high retention, and maximizing expansion opportunities. You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process. Your day-to-day will include:
* Managing a portfolio of customers in different stages of their journey.
* Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups, and more.
* Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
* Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
* Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
* Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
* Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.