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Guideline Group (traded on the Tel Aviv stock exchange) is a leading, well-established, company in Israel for providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). We are looking for a strategic and hands-on Head of Product to lead our LegalTech product domain and shape the future of AI-driven legal solutions. In this role, you will own the end-to-end product vision-from defining strategy and product-market fit to leading execution and delivering measurable business impact. This is a high-impact leadership role for someone who thrives at the intersection of technology, business, and user experience. Responsibilities:
* Define and drive the product strategy, ensuring alignment with company goals, market dynamics, and emerging trends in AI and LegalTech.
* Lead continuous market research and discovery efforts-deeply understand customer needs, competitive landscape, and opportunities for differentiation.
* Build and prioritize a clear, outcome-driven product roadmap based on business impact, user value, and strategic priorities.
* Lead cross-functional teams (R&D, Design, Data) through the full product lifecycle, ensuring high-quality and timely delivery by applying agile best practices.
* Champion a data-driven, user-first mindset-leveraging analytics, usability testing, and customer feedback to continuously improve engagement and retention.
* Partner closely with executive leadership, align cross-functional stakeholders, and build strong collaboration across the organization.
* Ensure all products meet legal, regulatory, and data privacy requirements relevant to the LegalTech domain.

We are looking for an experienced and hands-on Technical Support & Customer Service Manager to lead and scale our support operations in a growing B2B SaaS fintech environment. This role combines team leadership, operational excellence, customer experience ownership, and cross-functional collaboration with Product, R&D, Domain, and Customer Success teams. The ideal candidate is highly process-oriented, customer-centric, technically capable, and experienced in managing support operations within fast-paced product companies. Key Responsibilities:
* Lead and manage the Technical Support & Customer Service team
* Build and improve support processes, workflows, SLAs, and escalation management
* Monitor KPIs, customer satisfaction, ticket queues, and operational performance
* Collaborate closely with Product, R&D, Domain, CSM, and Sales teams
* Own support readiness for product releases and major product changes
* Drive continuous improvement initiatives and service excellence standards
* Improve knowledge management, documentation, and internal enablement processes
* Support system optimization and automation initiatives across support operations
* Handle escalated and sensitive customer cases with professionalism and ownership

we are a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). Techdin, part of our company, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall Customer Experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities:
* Guide new customers through the onboarding process and implementation.
* Monitor product usage and identify gaps, challenges, or opportunities for improvement
* Proactively engage with customers to improve adoption, retention, and overall value
* Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
* Coordinate and refer customers to relevant training sessions based on their needs
* Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
* Handle customer inquiries and provide professional, service-oriented support
* Share insights and feedback from customers with relevant teams (Product / Development / Training)