We are Hiring a Legal Service and Support Agent.
We are a dynamic and well established global company dealing with immigration services to Canada for clients around the world.
We are located in Ramat Gan, close to the Bursa area and Savidor center train (by walk).
The Legal Support Agent will be responsible for managing direct contact with clients in the company, Identifying and assessing customers' needs to achieve client satisfaction, answering incoming WhatsApp Messages from clients regarding service questions, assess customers needs to achieve satisfaction, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Take the extra mile to engage customers.
As a team player it is a high priority to meet personal/customer service team sales targets and call handling quotas, keep records of customer interactions, process customer accounts and file documents and follow communication procedures, guidelines and policies, review and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage.
The ideal worker is a customer oriented person, need to have the ability to work in a fast-paced environment under tight deadlines, 100%. English proficiency (written and spoken), excellent organizational skills and attention to detail, ability to multi-task, manage time effectively, ability to prioritize a high volume of tasks and competing priorities, strong technical skills, including knowledge of, Microsoft Word, Excel, Outlook etc.
Must:
Proven customer support experience or experience as a client service representative.
An advantage: familiarity with CRM systems and practices.
Work days are between Sunday - Friday, 5 shifts a week, morning or evening (untill 22:00).