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The Customer Engineer serves as the technical bridge between Koi engineering and our company's customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy Koi, and support customers at Job Description
We are looking for a highly technical and customer-focused Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales solutions, and is critical to scaling Koi across our company.
As a Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi's architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. In this role, Customer Engineers translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.
Key Responsibilities
Act as a technical bridge between Koi engineering and our company customer-facing teams
Own the end-to-end resolution of technical issues, from diagnosing complex bugs to managing their seamless deployment to customer environments.
Develop deep expertise in Koi's product, architecture, and internal systems
Enable Domain Consultants (DCs) to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers
Support our company support teams in diagnosing and resolving customer issues
Build internal tools and systems that allow DCs and support teams to answer questions and perform initial triage independently
Improve scalability by reducing dependency on engineering for routine support and POV-related issues
Own or lead triage of the most complex and high-impact customer issues
Partner with engineering to identify root causes and drive long-term fixes
Identify recurring friction points in POVs and customer deployments, and work to eliminate them
Contribute to internal documentation, troubleshooting guides, and playbooks
Impact:
Provide the team with seamless technical resolutions to unblock customer issues
Increase success rate and quality of POVs led by Domain Consultants
Improve customer onboarding and time-to-value for Koi
Reduce escalation load on engineering teams
Improve overall customer experience and product reliability.

We are looking for a driven, technically curious Staff Backend Developer to join a cutting-edge team focused on Agentless Scanning within Cortex Cloud, our company's next-generation cloud security platform. Based in our Tel Aviv (TLV) office, you will be at the forefront of cloud security innovation. Our team's mission is to help Cortex Cloud customers discover, understand, and fix security vulnerabilities in their workloads across all major cloud providers. This role is ideal for a proactive engineer with a strong "can-do" attitude, a passion for solving complex technical problems, and a desire to grow rapidly alongside experienced mentors. If you love digging into backend systems and want to see your code directly impact global enterprise customers, we want to hear from you!
Your Impact
Hands-on Backend Development: Contribute to the design, development, testing, and deployment of features and core components within the Agentless domain.
Feature Ownership: Collaborate closely with senior team members and partners across Cortex Cloud to deliver high-quality features from inception to production.
Customer-Centric Problem Solving: Help build robust solutions that address the day-to-day security challenges faced by our customers.
Continuous Learning & Collaboration: Actively participate in team-wide engineering practices, including code reviews, technical discussions, and agile processes, to continuously elevate your skills.

We are looking for an experienced and highly capable Principal/Senior Software Engineer to join the Koi team. This role is focused on building and scaling a complex, high-impact product that operates across large-scale enterprise environments. As a Principal Engineer, you will take ownership of major parts of the system and work across the full stack, including backend services, data pipelines, frontend applications, and endpoint/agent code. You will play a key role in shaping the architecture of Koi as it grows, ensuring the system remains scalable, reliable, and easy to evolve.
Key Responsibilities
Design and build scalable, high-performance systems across the full Koi stack
Own architecture and technical direction for critical components
Work across backend, data, frontend, and agent code
Tackle complex challenges related to scale, reliability, and performance
Drive best practices in system design, testing, and observability
Collaborate closely with product, security, and customer-facing teams
Identify and resolve bottlenecks and architectural limitations
Mentor other engineers and raise the overall technical bar of the team.

The Cortex Cloud Data Security Posture Management (DSPM) product is responsible for helping customers understand what data they own, how that data is being used, and how to protect their most sensitive data from cyber attacks and compliance breaches. Data is always the target for attackers and is also one of the most important assets an organization owns today. Helping an organization understand their data footprint and security drives priority and helps impact the entire security program.
We are looking for a top-notch Principal/Senior software automation engineer to drive our test efforts in the Data Security team. As our engineer you will be in charge of, first and foremost, product quality, design and plan required quality assurance tests, you will develop automation tests and needed infrastructure together with deployment to all known cloud providers using python, and working closely with a development team to address issues that were discovered. The job is deeply hands-on and requires a deep understanding of the product, the environments it runs.
Your Impact
Create detailed and well-structured test plans based on requirements and features crew meetings
Design and writing the infrastructure for regression / progression tests
Develop and execute efficient and stable automated tests
Identifying, reporting, documenting and tracking defect/bug issues
Work closely with our engineering teams to understand business requirements
Excellent verbal and written communication skills
Strong focus on customer satisfaction.

As a Senior/ Principal/ Senior Principal Software Engineer at Cortex Cloud, you will serve as a primary technical architect and visionary for our core communication infrastructure. This role is focused on the critical server-side backbone that facilitates high-scale bidirectional communication between our cloud services and client-side applications.
You will be responsible for the architectural integrity of systems that receive massive data inflows from the field and reliably broadcast intelligence back to millions of endpoints. This is a high-impact leadership role requiring a blend of deep technical mastery in distributed systems and the ability to influence technical strategy across the organization.
Key Responsibilities
Architectural Strategy & Vision: Define and drive the multi-year technical roadmap for our server-side communication infrastructure, ensuring the platform remains resilient and performant under extreme load.
High-Scale Communication Infrastructure: Lead the design and implementation of backend systems optimized for receiving high-scale data from client-side apps and distributing data back to a vast ecosystem of endpoints.
Technical Leadership & Influence: Act as a force multiplier by providing technical guidance to multiple engineering teams, aligning them on shared protocols, architectural standards, and communication patterns.
Drive Engineering Excellence: Champion a culture of high engineering rigor, focusing on deep observability, low-latency data distribution, and runtime stability for mission-critical production environments.
Cross-Functional Collaboration: Partner with Product Management, Infrastructure, and Client-Side Engineering teams to evaluate technical trade-offs, mitigate risks, and ensure seamless end-to-end data flow.
Innovation & Prototyping: Spearhead the evaluation of emerging technologies and lead "proof of concept" initiatives for next-generation transport layers and messaging paradigms.
Technical Mentorship: Invest in the growth of Senior and Staff engineers through deep-dive design reviews, code audits, and hands-on pair programming on the most critical paths.
Strategic Customer Engagement: Support the business by leading technical deep dives with strategic customers, translating complex architectural concepts into actionable confidence for our partners.

Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks.‏ We are constantly innovating - challenging the way we, and the industry, think about cybersecurity. Our engineers dont shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
In this role, you will be dedicated to safeguarding our clients data within the dynamic cloud landscape. Your work will focus on proactively identifying and eliminating risks, ensuring our clients' sensitive information remains secure, compliant, and accessible only to authorized users, empowering them to grow their business securely.
Key Responsibilities
Drive innovation by designing and implementing impactful solutions that address client needs, contributing to the full feature development lifecycle from design to deployment.
Take ownership of specific feature segments, ensuring high-quality code and robust functionality through meticulous attention to detail and a focus on execution.
Proactively collaborate and exchange information with cross-functional teams, including product and infrastructure, to ensure seamless integration and alignment on shared objectives.
Challenge the status quo by generating innovative ideas and actively participating in brainstorming sessions to foster product and architectural improvements.
Actively engage in technical discussions, openly sharing knowledge and learning from others to solve complex problems and elevate team expertise.
Design and build highly scalable, resilient, and secure cloud-based applications and microservices.
Contribute to an agile and dynamic engineering culture, demonstrating a strong drive and outstanding communication skills to deliver results efficiently.

Your Career:
Own and continuously improve AWS production infrastructure for scalability, reliability, security, performance, and cost.
Run and evolve Kubernetes environments that support fast, safe product delivery.
Drive developer velocity and production safety through better CI/CD pipelines, release workflows, deployment visibility, and GitOps practices.
Improve observability and incident response - reduce alert noise and raise signal quality.
Design and ship AI-assisted operational agents that change how engineers work - triaging monitoring alerts, summarizing incidents, proposing fixes, onboarding new services, answering questions and requests. This is a core part of the role, not a side project.
Build automation and self-service tooling that removes manual work from provisioning, monitoring, incident response, and developer workflows.
Analyze operational data across incidents, alerts, deployments, infra health, and cost to find reliability gaps, inefficiencies, and automation opportunities.
Partner with engineering, security, product, and leadership to remove bottlenecks and support safe production growth.
Evaluate and introduce new tools and AI-assisted approaches, balancing innovation with reliability, cost, and operational simplicity.
Your Impact:
You'll help scale production systems, improve deployment velocity and reliability, reduce operational overhead, and build automation and AI workflows that help engineering teams move faster and operate more efficiently.
This role is a strong fit for someone who enjoys ownership, collaboration, and operational innovation.

We are seeking a high-caliber Principal or Senior Software Engineer to join our fast-paced Cloud Workload Protection (CWP) team within Cortex Cloud. In this pivotal role, you will lead the architecture and scaling of our core scanner, ensuring our cloud-native security solution delivers real-time vulnerability management and asset visibility at a massive scale.
As a technical visionary in our Tel Aviv office, you will drive end-to-end innovation for high-performance systems, championing engineering excellence and mentoring peers. This is a unique opportunity for a "can-do" engineer to build mission-critical security features that protect global cloud infrastructures from evolving threats.
Your Impact
Drive the Full Lifecycle: Lead the end-to-end development of features and core components across the entire software development life cycle-from initial design and development to testing, deployment, and maintenance.
Deliver High-Impact Solutions: Independently drive initiatives and collaborate with cross-functional teams to deliver critical features.
Elevate the Team: Play a crucial role in team-wide efforts by driving technical and architectural decisions, conducting design and code reviews, and raising the overall engineering bar.

The Enterprise Browser Platform, developed by Talon Cyber Security, plays a critical role in today's digital landscape by enabling secure and efficient remote work. Its capability to protect unmanaged devices lets users work from anywhere confidently, meeting the growing need for flexibility and security in the modern workplace.
As a DevOps Engineer within the Enterprise Browser Platform Group, a division born from the acquisition of Talon Cyber Security, you will contribute significantly to a cutting-edge environment. Your expertise will be pivotal in developing and operating our modern technology stack, which includes:
AWS & GCP as cloud providers
Terraform & Terragrunt for Infrastructure as Code
Microservices architecture over Kubernetes
ArgoCD and GitOps practices
Datadog as the observability platform
You will ensure the continuous delivery, quality, performance, and reliability of our enterprise browser platform.
Your Impact
Implement and optimize CI/CD pipelines and cloud infrastructure using our technology stack, ensuring efficient and reliable deployment to production.
Participate in the deployment of monitoring and alerting systems to maintain high system performance and reliability.
Collaborate with software development and other cross-functional teams to streamline and enhance processes, aiming for efficiency and alignment with business goals.
Contribute to the management of the cloud infrastructure, utilizing Infrastructure as Code principles.

As a Pre-Sales Engineer for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform. You will play a key role in defining technical solutions that secure a customers key business imperatives.
You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, XSOAR, and Incident Response that establish our company as a customers cybersecurity partner of choice. Additionally, lead CloudSec Transformation with expertise in Posture Management, Cloud Detection & Response, AppSec, and other key areas, ultimately establishing our company as the cybersecurity partner of choice.
Your Impact
Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
Lead and support customer demonstrations that showcase our unique value proposition
Scope and Lead Proof of Value (PoV) projects for prospective customers based on best practices to ensure technical win in your assigned opportunities
Drive high technical validation and PoV win rates within your assigned specialization area
Architect solutions that will help our customers strengthen and simplify their security posture
Accelerate technical validation of proposed solutions within your specialization
Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of our company Solutions
Help our customers build and develop further their services around Cortex solutions
Lead conversations about industry trends and emerging changes to the security landscape
Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
Assist account solutions consultants to respond effectively to RFIs/RFPs while serving as the main technical point of contact for Cortex
Position our company or Partner-delivered services as appropriate to ensure proper implementation and value realization of our company solutions.

As a Senior or Principal Software Engineer in Cortex Cloud, you will contribute to the development and scaling of cloud-native security solutions for enterprise organizations. This role involves working within an established team to evolve a high-traffic product, with a focus on refining architecture, optimizing the technology stack, and maintaining engineering standards.
Your responsibilities include writing reliable code, influencing product direction, and designing distributed systems. You will be expected to make technical decisions that impact the long-term stability and performance of cloud workload protection services.
AI Integration & Engineering Workflow
A core component of our development process is the use of AI. Rather than basic code completion, we integrate AI assistants as functional components of our workflow. Our team utilizes a multi-agent AI system (IDEX/ProDex) that assists across the development lifecycle: from planning and architecture to code analysis and security reviews.
In this role, you will:
Work with AI Tools:Utilize platforms such asGemini, Claude, and Cursorfor tasks beyond code generation, including root-cause analysis, system design reviews, and architectural assessment.
Develop AI-Augmented Workflows:Help refine how AI is integrated into the SDLC, including the orchestration of agents and the development of internal tools that extend AI capabilities across our codebase.
Maintain Quality Standards:While AI assists in increasing velocity, you are responsible for the technical output. This includes critical review of all generated code and ensuring that AI-assisted work aligns with our architectural requirements and security benchmarks.
Interact with Specialized Agents:Coordinate with AI agents (Product, Architecture, Security) that operate on shared context to assist in managing complex engineering tasks.
We are looking for engineers who are interested in leveraging AI as a technical tool to manage complexity and who want to contribute to the practical application of human-AI collaboration in a cloud environment.

We are looking for a highly motivated and customer-focused professional. As part of the Tier 3 Cortex XDR support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Our methodology is first class support. Weve been recognized for it as an industry leader and were dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customers experience. You will learn your clients business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. Youre close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions - and you dont wait for those issues to escalate from our clients. Instead, you find them. Youll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.
Key Responsibilities
Respond to customer-reported issues in adherence to established Service Level Agreements
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s), characterizing and implementing the fix
Provide timely feedback on the development process on customer-reported product problems
Document actions to effectively communicate information internally and to customers
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

We are looking for an experienced Sr. Principal Architect to join the XSIAM engineering group in a highly cross-functional, product-facing role. This position sits at the intersection of engineering, product management, customer success, and product architecture, helping shape scalable and innovative solutions across the XSIAM product.
The ideal candidate combines deep technical expertise with strong product thinking, enabling them to translate business and customer needs into clear architectural direction and execution strategies. This role requires close collaboration with engineering teams, product managers, and strategic customers to drive platform capabilities, integrations, scalability, and long-term architectural vision.
Key Responsibilities
Lead architectural design and technical strategy for XSIAM platform capabilities and integrations.
Define best practices, technical standards, and scalable design patterns across the organization.
Work closely with customers, field teams, and support organizations to understand real-world use cases and pain points.
Evaluate tradeoffs between scalability, performance, security, operational complexity, and delivery timelines.
Support strategic customer engagements and complex deployment scenarios.
Mentor engineers and technical leaders on architecture, system design, and product-oriented engineering thinking.
Act as the bridge between engineering, product, and site reliability (SRE) to ensure that architectural designs translate into operational excellence.

We are a strong, fast-moving group developing advanced solutions in some of our companys most innovative areas - the Cortex Platform. Were looking for an exceptional Senior Frontend Engineer with deep technical skills and a passion for creating exceptional user experiences. Youll join a team that values clean, scalable architecture and high-quality code, working closely with product, UX, and backend teams to deliver impactful features that protect our customers from evolving cyber threats.
Key Responsibilities
Design and develop next-generation, scalable frontend applications on the Cortex platform.
Lead the development of key frontend components, taking ownership from conception through to deployment in a dynamic, agile environment.
Proactively collaborate with UI/UX experts, product managers, and backend engineers to translate complex requirements into visionary cybersecurity products.
Research, design, and implement sophisticated and complex data visualization solutions to make security data understandable and actionable.
Uphold high standards for code quality and architecture through rigorous code reviews, automated testing, and advocating for frontend best practices.
Mentor junior engineers and contribute to a culture of continuous learning and technical excellence within the team.
Analyze and optimize application performance to ensure a responsive and seamless user experience for our customers.

Join us and become a pivotal part of our Networking Silicon engineering team in Tel Aviv, Israel. We are renowned for developing the industry's top high-speed communication devices, known for their outstanding efficiency and minimal latency. This role offers an outstanding opportunity to be involved in groundbreaking projects, collaborating with versatile experts to foster innovation and excellence. As a Senior Chip Design Verification Engineer, you will be immersed in a dynamic and encouraging environment where your efforts will have a meaningful impact.

What you'll be doing:

Play a crucial role in developing our next-generation chip controller.

Engage in building and verification tasks within a challenging, multi-disciplinary context.

Collaborate closely with cross-functional teams to advance our networking and GPU networking chips and systems.

Drive the implementation of sophisticated verification environments to ensure flawless functionality.