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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at our company.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

We are looking for a talented Full stack Engineer with a strong backend and UI orientation and exceptional skills to join our Harmony SASEs forefront team at our company, which building cutting-edge, large-scale solutions that redefine cloud security and network management.
As part of our team, youll work with the latest technologies, solve complex engineering challenges, and play a key role in developing scalable and resilient fullstack systems. If youre passionate about innovation, cloud security, and high-performance architecture, this is your opportunity to make an impact!
we are a key player in the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.
Key Responsibilities
End-to-end features development including research, design, testing, deployment and monitoring
Contribute to technological and architectural decisions
Develop testable, reusable, and effective code to create high performance application
Analyze and improve efficiency, scalability, and stability of various components in our system
Collaborate with Designers, Product Managers, Architects and Software Engineers to deliver the best product to our customers.

We're in search of an Senior Platform/Infrastructure Engineer to join our team. You'll play a key role in deploying, maintaining, enhancing, and scaling up our high-scale, mission-critical data center production environment, which is essential to our SASE solution. Your responsibilities will include investigating complex production issues across network, OS, Virtualization, Cloud interconnectivity, and hardware components. You'll also focus on improving system resiliency and monitoring tools, as well as automating methods and procedures to streamline operations and boost stability. If you're a skilled Network/DevOps/Data Center/System engineer with experience in large-scale infrastructure environments, and you're looking to advance your career by joining one of the industry leaders in the evolving cybersecurity field, we'd love to have you on our team.
This job is located in Tel Aviv (hybrid).
About Us
we are a key player the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.
Key Responsibilities
Plan, deploy, maintian, and optimize the organization's data center infrastructure, including routers, swtiches, firewall, servers and SAN/NAS units.
Create and maintain Infrastructure as Code (IaC) that deploys, scales, configures, and updates Data Center equipment, encompassing servers, storage, switches, and firewalls.
Monitor network and system performance, detect bottlenecks or connectivity issues, and implement necessary solutions.
Debug issues both in production and in labs. Create, test and validate solutions.
Foster collaboration with cross-functional teams to guarantee network security, uphold data integrity, and adhere to industry best practices and regulatory standards.
Participate in On-Call.

We're looking for a highly experienced and motivated Networking QA Engineer with excellent problem-solving and debugging skills. If you're passionate about quality in the world of SASE solutions, then join our team.
You will be highly involved in SASEs development process, starting from the requirement gathering, prioritization, and documentation.
You will test our network-oriented features from its very early stage and will be able to affect its feature quality, ensuring that the code is always shippable.
You will work with first line network devices while constantly maintaining knowledge along with newest technology changes.
Key Responsibilities
Prepare and execute feature test plan for cross team features
Simulate and investigate customers use cases in complex network environments
Participate in Pre-Release Regression cycles
- Preparing the regression content of multiple teams in your domain
- Execute the regression together with your QA teammates
- Reflect status on progress
Lead your team to higher quality
- Monitor quality KPIs and processes of the team and work on mitigations when needed (such as escaping bugs, testing coverage, zero Bug policy etc)
- Mentor and monitor your team to follow best practices of SDLC with High Quality
- Investigate Escaping bugs and provide RCA
Review requirements, specifications and technical design documents to provide timely and meaningful feedback
Be able to reflect clear status on process.

We're looking for an outstanding individual to head the development of our WAF SaaS platform at our company, the global leader in cybersecurity. This role offers a rare chance to design and shape a platform that will protect web applications and APIs across a wide range of environments, influencing thousands of customers and developers worldwide. Youll have the opportunity to create a scalable, resilient management system that addresses the complex security needs of the future.
Key Responsibilities
As a hands-on Team Leader with a strong background in SaaS management services, you will spearhead the design and development of the WAF SaaS platform, delivering innovative security management solutions. Your team will work with the latest public cloud technologies to implement and scale key architectural components.
Lead and motivate a diverse team of developers to build the WAF SaaS management platform from the ground up.
Collaborate closely with cross-functional teams and customers to solve complex problems and innovate new features.
Drive the development of robust, scalable solutions that enable comprehensive WAF protection for various types of web applications and APIs.
Play a pivotal role in shaping the future of the platform and scaling it to meet global security demands.

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