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We are seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to our employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Mac and Windows.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc.
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.

We're in search of an Senior Platform/Infrastructure Engineer to join our team. You'll play a key role in deploying, maintaining, enhancing, and scaling up our high-scale, mission-critical data center production environment, which is essential to our SASE solution. Your responsibilities will include investigating complex production issues across network, OS, Virtualization, Cloud interconnectivity, and hardware components. You'll also focus on improving system resiliency and monitoring tools, as well as automating methods and procedures to streamline operations and boost stability. If you're a skilled Network/DevOps/Data Center/System engineer with experience in large-scale infrastructure environments, and you're looking to advance your career by joining one of the industry leaders in the evolving cybersecurity field, we'd love to have you on our team.

This job is located in Tel Aviv (hybrid).

Key Responsibilities
Plan, deploy, maintian, and optimize the organization's data center infrastructure, including routers, swtiches, firewall, servers and SAN/NAS units.
Create and maintain Infrastructure as Code (IaC) that deploys, scales, configures, and updates Data Center equipment, encompassing servers, storage, switches, and firewalls.
Monitor network and system performance, detect bottlenecks or connectivity issues, and implement necessary solutions.
Debug issues both in production and in labs. Create, test and validate solutions.
Foster collaboration with cross-functional teams to guarantee network security, uphold data integrity, and adhere to industry best practices and regulatory standards.
Participate in On-Call.
Job Id: 22710

We are looking for a Product Escalation Engineer to join our team.


Key Responsibilities
Work with R&D and Engineering to ensure bug related tickets are prioritized and actively worked towards resolution.
Serve as the point of contact and direct the lifecycle process from start to finish on bug related tickets with R&D and Engineering, holding key stakeholders accountable for resolution
Deliver advanced software technical support to customers, resellers, and partners via phone/remote sessions and ticketing systems.
Contribute to the knowledge base by publishing articles for both internal and external use.
Offer guidance and mentorship to Email Security Support Engineers, promoting their growth and encouraging collaboration in a supportive and constructive environment.

seeking a results-driven DevOps Team Lead to head the DevOps and Infrastructure team within our R&D organization. This role requires strategic vision, technical expertise, and a proactive approach to drive operational excellence, empower teams with robust tools and automation, and ensure high system reliability and scalability.

As the DevOps Team Lead, you will be instrumental in delivering critical KPIs, including system uptime, automation, incident management, and collaboration with development and QA teams to enable self-sufficiency. Additionally, you will serve as the leader for strategic projects, identifying opportunities to improve infrastructure and operational processes, setting long-term goals, and executing initiatives that align with Cyberints business objectives and growth.

Key Responsibilities
Strategic Leadership
System Reliability & Uptime

Lead initiatives to ensure system reliability, minimize disruptions, and maintain high availability for Cyberints SaaS platform.
Establish and manage proactive monitoring, alerting, and preventive maintenance strategies.
Drive incident prevention efforts, ensuring robust failover and disaster recovery mechanisms.
Develop and maintain playbooks to enable rapid diagnosis and resolution of issues.
Automation, Infrastructure as Code (IaC), & Self-Service Enablement

Champion the adoption of automation and IaC to streamline infrastructure management and deployments.
Build and enhance self-service tools and frameworks, empowering R&D teams to operate independently with minimal reliance on DevOps.
Continuously improve CI/CD pipelines to optimize deployment speed and reliability.
Collaboration & Support for Self-Sufficiency

Collaborate closely with development, QA, and support teams to deliver tools and frameworks that promote team autonomy and efficiency.
Advocate for cross-functional engagement to align operational processes with R&D objectives.
Provide training and mentorship to teams on using DevOps tools effectively.
Accountability, Ownership, & Scalability

Take ownership of all systems and infrastructure, ensuring solutions are scalable, resilient, and aligned with Cyberints growth objectives.
Establish clear accountability frameworks for maintaining infrastructure and delivering on key projects.
Design and execute a roadmap to support self-service-oriented and scalable solutions.


Identify and lead strategic projects to enhance Cyberints platform scalability, reliability, and operational efficiency.
Develop and execute a roadmap for critical infrastructure and DevOps initiatives that drive business success.
Collaborate with senior stakeholders to align projects with organizational priorities and deliver measurable outcomes.

We are looking for a DevOps Engineer (Platform oriented). This role is perfect for a highly experienced and proactive DevOps Engineer with outstanding coding skills, who is passionate about building flawless products in a high-scale production.

This job is located in Tel Aviv (hybrid).

Key Responsibilities
Designing & developing DevOps processes, methodologies, and tools.

Contribute to the design requirements of new products based on infrastructure as a code.

Work with cross-functional teams to develop high-scale production environment and enable solutions for our business.
Job Id: 20567

We are looking for a passionate, service-oriented developer to join our DevIS services team!

Key Responsibilities
Be an administrator of a large scale, worldwide development environment.
Answer service requests by Products Organization (R&D and QA) that relate to the environment, tools and automation processes that we provide.Develop and bug fix code for our proprietary tools, 3rd party addons and scripting environment.
Maintain and administer GIT source control systems deployment (Gerrit, GitLab).
Perform environment management - Manage the software and hardware that host the system.
Be a focal point for all things DevOps related.