לוח משרות דרושים מנהל שירות לקוחות בתל אביב יפו, לחיפוש זה נמצאו 42 משרות

We're looking for an experienced Customer Service Manager to join and take ownership of the customer service team.
You will be responsible for managing and professionally leading our outsourced customer service center, building and improving service processes, setting service standards and KPIs, and ensuring a high and consistent level of service across the customer journey.
This is a hands-on role with broad responsibility, ideal for someone who understands customer service deeply, is comfortable working with multiple stakeholders and external vendors, and knows how to build practical processes and solutions in a fast-paced, marketing-driven environment.
📍Ramat HaHayal, Tel Aviv
🏠 Full-time position with an on-site work model
What you'll do:
Take ownership of customer service team, manage, monitor and professionally lead an outsourced customer service center
Build, implement and improve service processes, procedures, quality controls and KPIs
Own service targets and ensure fast response times and agreed SLAs
Adapt the service operation to a high volume of campaigns, marketing initiatives and ongoing content activity
Work closely with Credit, Loyalty Programs, Marketing, Digital, Operations, Technology and external vendors
Build and implement knowledge management solutions to improve service quality, consistency and response times
Implement advanced AI tools to improve customer experience and streamline service operations
Identify pain points, gaps and opportunities for improvement, and drive practical solutions

We're looking for an experienced, business-oriented CSM Team Lead to lead our Customer Success team and help our customers maximize the value .

This role combines team leadership with commercial ownership, focusing on customer retention, product adoption, expansion, and revenue growth. You'll be responsible for coaching the team, strengthening customer relationships, reducing churn, and driving business outcomes while working closely with Sales, Product, and Technical Support.

What youll do:

Lead, mentor, and develop a team of Customer Success Managers.
Drive customer adoption, retention, and long-term customer success.
Build strong relationships with Israeli customers and act as the primary escalation point when needed.
Identify upsell and cross-sell opportunities to increase customer value and company revenue.
Develop strategies to reduce churn and improve customer health.
Monitor team performance and Customer Success KPIs, ensuring continuous improvement.
Collaborate closely with Sales, Product, Marketing, and Technical Support to deliver an outstanding customer experience.
Coach team members through regular feedback, training, and professional development.
Improve Customer Success processes, playbooks, and best practices.

We are seeking full-time or part-time Order Management Specialists to join the backbone of our companys Sales Services team. In this role, you will collaborate closely with distributors, partners, and internal stakeholders to ensure operational excellence and support our companys continued growth.
An ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, dynamic environment. You will be responsible for processing a wide range of orders, including those with complex and unique requirements.
Key Responsibilities
Receive and process orders for our company products using the SAP ERP system, ensuring adherence to internal business guidelines and standards.
Coordinate with multiple departments within our company, both in Israel and internationally, to ensure seamless order fulfillment and issue resolution.

We are currently looking for an MES Expert (m/f/d) to join our talented Opcenter services team in Israel.
In this role you will be responsible for designing, developing, implementing, and supporting our MES Product, Opcenter. You will have the opportunity to work on some of the largest MES projects in the region, often within regulated environments.
We are happy to train you up in our market-leading MES product.
A security classification is required for this position. Candidates with a valid, existing security classification are preferred.
This role can be based Airport City, Israel. Hybrid working is available, but you must be willing to travel to our customer sites.
How will you shape the world of tomorrow? Digitally and with a future-oriented mindset!
Participate in large MES implementation projects for the Israeli customers
Understand the goals of the project workstream to which you are assigned, the breakdown of project tasks, and be able to explain the workstreams' relationship to the overall solution
Configuration and implementation of end-to-end MES solutions
Testing, data migration, production, and postproduction support
Support knowledge transfer (deliver training courses, user guides, coaching of MES key users)
Support the documentation and development of standard methodoloies and the further development of our knowledge base
Ensure solution implementation with special consideration of the surrounding MES and ERP landscape as well as production/quality processes
Acting as part of a Consulting Services team, work productively with Consultants, Architects, Project Managers, and other internal & external interfaces to ensure that the customer succeeds in their objectives
Be a technical trusted advisor to a customer and implement customer requirements to introduce or further develop innovative and integrated MES solutions in production, quality, and compliance management