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we are looking for a Operations Manager.
What youll do:
Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes
Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment
Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening
Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements
Collaborate with Product to drive operational efficiencies through internal product improvements
Monitor regional payment and treasury operations, including the safeguarding of customer funds
Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency

About the position This full-time position is based in Tel Aviv (Ahad Ha'am st) and will report directly to the Site Manager. As a receptionist, you will be the first point of contact for members and guests, ensuring a smooth and welcoming experience. A key part of your role will be managing the reception area, handling administrative tasks, and supporting the community and operations teams. This position is ideal for someone with strong organizational skills who thrives in a front-facing, service-oriented role and enjoys performing clerical work in a dynamic environment. Responsibilities
* Manage the front desk during operational hours, ensuring a welcoming and professional atmosphere
* Serve as the first point of contact (POC) for all members and guests at Mindspace
* Handle administrative tasks such as managing mail, shipping, supplies, and office equipment
* Organize office operations and procedures to maintain efficiency
* Support the Community Managers with various community-related tasks
* Address and resolve member inquiries and issues promptly
* Assist with facility operations, maintenance coordination, and vendor management #LI-Onsite

We are seeking a visionary lead to redefine the strategy and direction of our customer-facing functions. The Head of Customer Experience Strategy & Enablement position is not just about managing current operations, but about architecting a technology-driven organization that anticipates the needs of 2027 and beyond. You will oversee the evolution of customer support through the lens of AI integration while maintaining the high-touch, critical care required for complex medical and travel cases.
Responsibilities:
Innovative Strategy: Lead the transition from traditional CX models to an AI-first approach that transforms how we interact with customers.
Operational Excellence: Manage a dual-layer workforce consisting of human team leaders and virtual/AI agents.
Complex Logistics Management: Ensure seamless CX delivery within our unique space, including handling complex medical evacuations.
Cross-Functional Collaboration: Bridge the gap between Customer Experience and the Claims department to ensure smooth hand-offs.
Tooling & Discipline: Ground futuristic strategies in existing disciplines while identifying and implementing the next generation of CX tools.

we are looking for a Inside Sales Supervisor.
The role of the Inside Sales team is to educate, inspire and skillfully guide customers through the vehicle configuration and sales and delivery process. As the online point of contact for customers engaging with us via Phone, Chat and Virtual Platforms, the team serves as an ambassador, ensuring that customers receive an exciting, engaging, and seamless customer experience as we prepare them for Field interactions and vehicle delivery. The Inside Sales Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient for both our advisors and customers, all of which in a bid to help us accelerate the worlds transition to sustainable energy.
To succeed , you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences whilst inspiring the team to have a positive mental attitude to high inbound volumes. This role directly supports mission by defining and leading the process of an exceptional Virtual experience for our customers.
מה תעשו:
To build, develop and grow a team of Inside Sales and Delivery Advisors.
Monitor employee productivity and quality of work which consists of but not limited to: Direct Sales, Online Chat, Delivery support Inbound and Campaigns.
Communicate and implement all relevant changes that impact the team regarding policy and procedure.
Collaborate with other departments in efforts to clear roadblocks and build stronger relationships.
Set goals to meet minimum expectations and manage on-going performance.
Train and mentor new team members as well as identify and mentor future team leaders.
Actively coaching team members on qualification and sales conversations through live feedback.
Create a fun and inclusive culture that rewards hard work and innovation.
Coordinate appropriate coverage for our areas of responsibilities.
Create and support the execution of goal-oriented development plans for low performers.

In this senior management position, you'll guide a talented team delivering exceptional service support for sophisticated scientific equipment and systems. This role involves managing field service operations, enhancing customer satisfaction, and achieving business objectives. You'll develop and implement service strategies, oversee installation, maintenance, and repair activities, while building strong relationships with customers and internal stakeholders.

You will be accountable for service delivery, operational excellence, and customer satisfaction, working closely with commercial, operations, and global service teams to ensure a seamless customer experience. Through this role, you will enable reliable, high-quality support that helps our customers make the world healthier, cleaner, and safer.


Working closely with commercial teams, you'll identify new business opportunities and ensure service excellence. This role offers opportunities to advance service delivery while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.