לוח משרות דרושים שירות לקוחות בתל אביב יפו

Welcome to our company, a dynamic startup at the forefront of cloud optimization innovation! our Mission we are a startup company specializing in automated optimization solutions, aiming to help organizations reduce costs and enhance operational efficiency. The company offers a range of products designed for DevOps and FinOps teams responsible for managing cloud usage within organizations.
Position Overview: our Customer Success Team is based in Israel. Our CSMs partner with customers to help them get the most value from our optimization platform and services. We focus on building strong relationships, driving retention and renewals, and ensuring customer satisfaction throughout their journey. As part of this cross-functional team, we work closely with Product, Support, Finance, and Sales to deliver positive outcomes combining technical insight with proactive account management and customer advocacy.
Your ownership will include:
* Primary point of contact for SMB & Enterprise customers, driving long-term trust and partnership.
* Leading renewals and retention through proactive engagement and measurable value delivery.
* Conducting regular account and coverage reviews to highlight optimization results, cost savings, and opportunities for improvement.
* Monitoring account health to anticipate risks and take preemptive action.
* Partnering with Account Executives to identify and support cross-sell and upsell opportunities.
* Collaborating with internal teams (Support, Finance, Product, Sales, and others) to ensure smooth communication and resolution of customer needs.
* Maintaining awareness of ecosystem updates that could impact customer optimization strategies.
* Documenting insights and contributing to team processes and best practices.
* Strong team collaboration on customers and projects.

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by our company and is looking for a Customer Success Manager to cover our team in EMEA and bolster our Customer Success team.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
our company Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across IL and EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements
Gather and channel customer feedback, reinforcing their voice within ERM's framework.

At our company, we protect the digital world from the dark corners of the internet. If youve ever been disrupted by a deceptive or harmful ad, youve already seen the problem we solvebefore it hits real people. Our mission? Simple: clean, safe, and secure ad experiences for everyone. Were a cybersecurity company with a heart. Our team thrives on curiosity, collaboration, and kindnesswith just the right amount of grit to outsmart cyber threats every day. Were passionate about protecting publishers, platforms, and users while building long-term relationships rooted in trust and innovation. Now, were looking for a motivated and people-first Customer Success Manager to focus on our long-tail and growth-tier customer base. This is a fantastic opportunity for someone early in their career who wants to make an impact, learn fast, and grow into a strategic role. Your mission: help customers onboard successfully, adopt our technology, and grow their usagewhile keeping churn at bay. If you love helping others succeed, enjoy solving real-world problems, and want to work on the frontline of adtech securitythis is your chance to shine.
Responsibilities
* Manage a high-volume portfolio of small and mid-sized accounts across global markets.
* Guide new customers through onboarding and product activation with clarity and care.
* Proactively monitor usage trends and surface opportunities for deeper adoption and upsell.
* Be the customers day-to-day contactanswering questions, providing best practices, and making sure they get real value from our company.
* Detect early signs of churn risk and take action to re-engage and retain customers.
* Build strong relationships through regular check-ins, email support, and product training (mainly remote).
* Help develop scalable playbooks, onboarding workflows, and customer education resources.
* Collaborate with sales, support, and product teams to resolve issues and advocate for customer needs.
* Collect and share feedback to influence product development and improve the customer experience.

Justt is a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness In this dynamic role, you’ll engage with customers strategically based on data insights, stepping in when churn risks or upsell opportunities arise. This approach allows you to focus on high-impact moments that drive retention and growth. Using your communication skills to build trust, address concerns, and expand accounts, you’ll navigate conversations with confidence and influence. If you’re data-driven and adept at turning insights into action, this position offers the opportunity to make a significant impact on the customer journey and overall business success. Key Responsibilities:
* Track and monitor account volume trends and performance metrics
* Use data-driven insights to anticipate and prevent potential churn.
* Assist support and onboarding teams in the post-go-live phase to ensure a smooth transition for low-touch accounts.
* Monitor early-stage account activity to ensure customers quickly realize value.
* Analyze data to understand natural growth trends and identify patterns that indicate customer readiness for expansion or upsell opportunities.
* Act as the escalation point when support needs more in-depth account analysis.
* Conduct ad-hoc portal training to help customers fully utilize the product’s capabilities.
* Provide regular reporting to internal stakeholders on customer health, churn risks, and growth potential.