We seek a detail-oriented Global Reseller Operations to oversee global customers' end-to-end onboarding while ensuring seamless reseller operations. This role requires strong operational expertise, customer engagement skills, and financial oversight to support AWS reseller compliance and customer satisfaction.
Schedule: required to work 2 days out of the week in the NA timezone (13:00-22:00) and 3 days in the EMEA timezone (09:00-18:00).
Responsibilities
End-to-End Customer Onboarding & Offboarding: Led the full lifecycle of onboarding and offboarding global customers from A to Z, ensuring a smooth transition from sales to service delivery. Manage account setup, ensure compliance with AWS reseller requirements, and facilitate a smooth handover between internal teams.
Offering assistance to Global Customers in NA and EMEA.
Reseller Operations Management: Oversee and optimize AWS reseller operations, ensuring compliance with AWS Partner programs, pricing models, and best practices.
Customer Support & Engagement: Assist global customers across NA and EMEA time zones, ensuring service quality and SLA adherence.
AWS Account & Incentive Alignment: Work closely with AWS account teams to maximize reseller benefits, align with AWS incentive programs, and ensure customers receive the services they purchase.
Financial Oversight: Collaborate with finance teams to ensure accurate revenue recognition and reporting.
Market & Policy Awareness: Stay up to date with AWS pricing changes, program updates, and industry best practices to ensure compliance and operational excellence.
Requirements: 2+ years of experience in operations, back office, and customer service.
Degree in Economics or any related field.
Good time-management skills with a problem-solving attitude
Knowledge of AWS is an added advantage.
Ability to work cross-functionally with sales, finance, and technical teams.
Analytical skills and experience working with financial reporting tools.
Strong knowledge of Excel and organizational skills.
Fluent in English.
This position is open to all candidates.
