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We are looking for a Customer Success Partner to join our dynamic team and drive the post-sale success of cutting-edge data solutions. This role works closely with leading global healthcare organizations, ensuring successful implementation, product adoption, customer renewal, and revenue growth through upsell and cross-sell opportunities.

You will act as a strategic partner and advisor, managing relationships, delivering value, and representing the Voice of the Customer (VoC) internally. This position requires collaboration across functions and geographies, and a commitment to meeting measurable KPIs tied to customer success and satisfaction.

Key Responsibilities:

Manage the end-to-end customer lifecycle post-sale: implementation, onboarding, adoption, value realization, renewal, and expansion.
Ensure the successful implementation of MDClone solutions, including project planning, execution, deployment, and integration.
Drive product adoption by aligning capabilities with customer workflows and ensuring high user engagement.
Identify and lead renewal, upsell, and cross-sell opportunities by understanding customer needs and value drivers.
Monitor and communicate project progress through structured plans, timelines, reports, and documentation.
Define, monitor, and manage Key Performance Indicators (KPIs) to track customer outcomes, adoption metrics, and project milestones.
Foster strong, long-term relationships with healthcare customers across clinical, operational, and IT stakeholders.
Represent the Voice of the Customer to internal teams (such as Product Management, R&D, and Support) to influence roadmap and service improvements.
Collaborate with internal cross-functional teams to resolve issues, anticipate needs, and deliver a seamless customer experience.
Travel required: Ability to travel globally to customer sites at least once per quarter.

Were looking for a visionary, people-driven, and hands-on DevOps Team Lead to join our R&D leadership team. The ideal candidate brings strong architectural thinking and acts as a true driver of strategy and transformation someone who continuously pushes the organization toward a long-term DevOps vision. While technical proficiency is important, we value architectural leadership and strategic influence even more.

In this role, youll lead a team of DevOps engineers while owning the strategy, scalability, and reliability of our infrastructure and deployment processes. Youll guide DevOps culture, champion modern tooling and automation, and ensure production readiness across the organization.

This is a key leadership role for someone who thrives on shaping the big picture, influencing stakeholders, and inspiring a high-performance DevOps culture through clarity of vision and strong architectural direction.



What Youll Be Doing

Leading and mentoring the DevOps team, providing guidance, and fostering a culture of continuous improvement, innovation, and ownership.
Driving architectural decisions and enforcing a cohesive DevOps vision, collaborating with other technical leads to align on scalable and resilient infrastructure strategies.
Defining and championing the long-term DevOps roadmap, including tool selection, architecture evolution, cloud transformation, and scalability goals
Overseeing the development of tools and frameworks that automate deployment, configuration, monitoring, and scaling of applications and infrastructure.
Designing and enforcing CI/CD strategies and pipelines, working closely with R&D, QA, and system engineering teams to streamline software delivery.
Setting and upholding high professional standards for development, deployment, observability, and operations within the DevOps domain.
Defining the long-term DevOps roadmap, including tool selection, architecture evolution, and scalability goals.
Ensuring availability and stability of customer-facing production environments, proactively resolving incidents, and driving root-cause analyses and continuous improvement.
Writing and reviewing code (e.g., in Python, Bash, Groovy) and supporting infrastructure-as-code to enhance monitoring, deployment, and disaster recovery.
Collaborating with cross-functional stakeholders to align infrastructure capabilities with product and business goals.
Reporting on key DevOps KPIs such as deployment frequency, system reliability, and incident recovery.
Planning and executing a shift from on-prem to cloud-native platforms.
Exploring and integrating AI-powered tools to enhance delivery velocity and team productivity.

Were searching for a skilled, creative, and ambitious Senior Full Stack Developer to join our core R&D team. In this role, youll play a key part in designing, developing, and testing core features. Youll collaborate closely with product, development, and QA teams to turn business needs into great user experiences and solid technical solutions. If you love building innovative products and enjoy working in a dynamic, team-oriented environment, wed love to hear from you!



What You'll Be Doing:

Collaborating within a full ALM (Application Lifecycle Management) environment, following best practices across the development lifecycle.
Developing web applications using modern frameworks and best practices.
Translating UI/UX designs into responsive, interactive code.
Collaborating with product managers, QA engineers, and UX designers to build top-notch, user-friendly products.
Writing clean, efficient, and maintainable code.

Were looking for a sharp-minded UX Designer to join us for a temporary position covering maternity leave. If you're excited about solving complex system challenges and passionate about enhancing usability, wed be happy to hear from you.



What Youll Do:

Deliver user experience solutions for a complex web platform by focusing on simplifying user scenarios while ensuring excellent usability.
Develop detailed design wireframes and prototypes tailored to users' needs and business goals.
Iterate based on feedback to optimize the overall experience with the platform.
Work in a fast-paced environment while promoting several high-value projects in parallel.
Collaborate closely with product managers and customer success champions, to understand the customer's business needs and product requirements.