דרושים » שירות לקוחות » Trust and Safety Associate - Full time

We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.

Youll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. Youll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Working days are Monday through Friday.

Your Impact:
Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
Develop technical documentation and solution briefs tailored to customer workflows and integrations.
Create scalable processes and playbooks that improve customer onboarding, implementation, success, and retention outcomes.
Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.

Our offices are located in Tel Aviv, near the Hashalom train station and the Yehudit light rail station, with on-site parking available. We offer a hybrid work model with flexible working hours.

At our company, Israels first fully digital bank, were building the technology that powers a new era of intuitive, transparent, people-first banking. As our platform grows and our services expand, were looking for a Front Office professional to join our trading domain.
The Front Office team serves as the primary touchpoint for clients and plays a central role in managing the full lifecycle of trading-related interactions. This position offers a unique combination of client management, product understanding, operational awareness, and hands-on involvement in building new trading capabilities.
Youll be part of an innovative, pioneering project shaping the next generation of digital trading experiences within the bank.
Your Day-to-Day
Manage ongoing relationships with trading clients, providing professional, accurate, and timely guidance.
Execute trading instructions and place orders on behalf of clients, handling end‑to‑end trading actions-not only providing support but performing trades for clients.
Handle operational interfaces with service providers: processing instructions, validations, and checks on behalf of clients.
Provide expert responses to client inquiries and ensure a high-touch, service-driven experience.
Support setup processes for new trading features and services.
Participate in defining requirements, drafting specifications, and performing functional testing for system enhancements.
Contribute to the development of new procedures, workflows, and operational guidelines.
Work closely with trading platforms and customer-facing systems.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures