דרושים » אבטחת מידע וסייבר » Exposure Analyst (Customer-Facing)

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in Buenos Aires, Argentina to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions.
This role is remote and will be based in the Buenos Aires, Argentina with travel to customer sites. Applicants must be based in this location. Please submit your resumes in the English language. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

At our company, customers who choose our Signature Success Plan unlock our most elite level of partnership - expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.

Role Description
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in Nordics. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.

You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.

Your Impact

Strategic Partnership

Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforces capabilities.

Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.

Customer Enablement

Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.

Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.

Incident Management

Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.

Renewal & Growth

Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.

our company is the world leader in accelerated computing, defining the future of ai and high-performance networking. we are seeking a highly skilled and proactive senior Cyber security threat intelligence (cti) analyst to join the networking product security team. in this critical role, you will function as a key defender of the technologies powering the worlds largest ai clusters. you will act as the eyes and ears of our product security organization, conducting investigative research into sophisticated adversaries and translating complex threat data into actionable intelligence. this is a hands-on role where your insights will directly influence our defensive posture and help eliminate threats before they manifest in the core of global ai infrastructure.
what you will be doing:
you will serve as the intelligence core of our team dedicated to identifying, analyzing, and mitigating threats against our products and ecosystem:
lead deep-dive osint and webint research to identify emerging threats, conducting intelligence collection and analysis that leads to clear, actionable mitigation recommendations.
leverage scripting ( Python, bash, etc.) and generative ai tools to automate intelligence collection, triage, and analysis workflows.
analyze advanced persistent threats (apts) and sophisticated adversaries, collaborating with multi-functional teams to detect, track, and eliminate potential risks to our networking portfolio.
apply extensive insight into cyber operation phases to map adversary behavior, anticipate future movements, and harden our product development lifecycle with adoption of security improvements.
drive threat hunting methodologies, proactively searching for indicators of compromise (iocs) and hidden vulnerabilities within the products.
translate complex technical findings into strategic intelligence reports for both technical collaborators and leadership, ensuring a clear and unified insight into the threat landscape.
collaborate closely with incident response and engineering teams to ensure intelligence findings are seamlessly coordinated into other defensive tools and product security processes.

We are looking for a Managed Cloud Detection and Response Analyst to join our newly established team. The team is responsible for monitoring customers cloud environments and workloads, triaging security alerts, and mitigating cyber incidents.
WHAT YOULL DO
Continuously monitor customers cloud environments and workloads for security alerts and analyze potential cyber threats to identify and prioritize cyber security incidents.
Triage prioritized cyber incidents and coordinate appropriate response actions to mitigate risks effectively.
Work closely with customer teams to guide and assist with investigation and remediation of incidents.
Create and deliver incident reports that document findings and response actions taken for customers.
Write and implement custom detection rules and fine-tune alerts to enhance threat detection capabilities for the customers specific cloud environment.
Develop and maintain cyber incident response playbooks to standardize procedures and enhance the internal methodology of the team.
Stay up to date with the latest threats, vulnerabilities, and trends in cloud security to update response strategies and improve detection methods.

We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Role Overview & Key Responsibilities
People leadership: Recruit, mentor and develop individuals on the CSM team
Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
Executive presence and communication: Build and maintain relationships across teams, organizations and offices

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities:
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

A leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager, Spanish speaker.
The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of our cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews.
As a CSM you are responsible for managing a portfolio of customer accounts.
You need to build a strong relationship with your customers and ensure regular engagement with the customer.
Engagement framework:
Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan
Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources
Reviews with score cards linked to the customers business objectives
Coordinate internal resources to ensure customers business needs are met
Support local teams sessions with the customer during major events and incidents
follow up and log interactions with your customers
Plan and execute upsell and cross sell activities.

Required Security Analyst
Security & Risk Management | Full Time | Job Id: 25168
Why Join Us?
As part of our mission to provide the best real-time email security for our customers, our team plays a critical role in uncovering, understanding, and mitigating email-based threats. We work at the front line of phishing and social-engineering attacks, ensuring customers stay protected from fast-moving and constantly evolving threats.
In this role, youll dive deep into real-world attacks, quickly analyze emerging threats, and develop accurate protections that are deployed to customers in real time. Youll collaborate closely with other analysts, security researchers, and field teams, while also helping shape and improve the workflows and automation that drive our team forward. This is a hands-on, impactful role for someone who loves uncovering threat patterns, solving complex problems, and contributing to a mission-driven security team.
Key Responsibilities
Analyze new email-based threats and deliver real-time protection within our email security products.
Investigate threats using our email-security tools, customer reports, and additional threat-intelligence sources.
Identify ongoing phishing campaigns, trends, and potential detection gaps.
Respond to alerts and requests from internal field teams and customers, providing immediate mitigation for active attacks.
Develop and test tailored mitigations for specific attacks and deploy them to customers.
Write detailed research reports and attack briefs explaining phishing campaigns, attacker techniques, and findings.
Implement automation processes to enhance operational efficiency and detection accuracy.
Contribute ideas to improve team workflows, processes, and coverage.
Use AI and LLM-powered tools to analyze attacks and extract meaningful insights.
Design processes for analyzing phishing campaign data, trends, and related attacker methodologies.

We are looking for an Enterprise Customer Success Manager to join our team. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer - driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion
* Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
* Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
* Identify and execute expansion opportunities end-to-end to achieve account growth targets
* Define and drive retention strategies through structured account plans to meet retention goals
* Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
* Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
* Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
* Deliver client training and enablement sessions to drive value realization
* Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence