דרושים » שירות לקוחות » Client Success Manager

Were looking for a strategic, analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts, you will manage client relationships, generate insights from data and ensure clients maximize the value of GfKs solutions. If you're passionate about turning data into action, building lasting partnerships and leading with impact - this role is for you.

RESPONSIBILITIES
Client Relationship Management
Serve as the primary contact for key clients, ensuring engagement, satisfaction, and long-term retention.
Understand each clients strategic objectives and deliver tailored solutions that meet their evolving needs.
Provide proactive support, managing client inquiries, issues, and expectations with a high level of professionalism.
Insight Generating & Data Analysis

Understand complex retail and market data to identify trends, patterns, and opportunities.
Deliver actionable insights and strategic recommendations to help clients grow their business.
Act as a thought partner to clients, guiding them through data-driven decision-making.
Content & Presentation Development
Develop compelling business content and presentations for both clients and internal stakeholders.
Ensure messaging is aligned with GfKs brand values and effectively communicates complex data.
Present insights clearly, persuasively, and with business impact.
Cross-Team Collaboration & Experience Improvement
Collaborate with Sales, Product, and Research teams to deliver a seamless customer experience.
Identify and implement opportunities to add value for clients and enhance service delivery.
Voice client feedback internally to help improve products, processes, and performance.

As a Customer Success Engineer , you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base, while also serving as a technical expert and advocate. At its core, the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.

Responsibilities:


Serve as a technical point of contact for our customers, providing consultative and prescriptive guidance based on at least one product pillar
Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one product pillar.
Conduct Blueprint sessions to educate and guide our customers programs around Identity Security.
Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, support how-to requests, and engagement in our customer communities.
Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.
Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.

We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! A Customer & Account Specialists job is to promote our company's products. Communicate with professional HCPs in the centersouth area (physicians, nurses, pharmacists). The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce new products. This all will be based and aligned with the Product Strategy, determined by the BU
Responsibilities:

* Promoting the company's products in the field, based on the BU strategy and work plan.
* Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the team leader (TL).
* Digital transformation- Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with TL instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of Ipad in F2F meetings and CLMs.
* Territory and customers management: MCCP update, Call plan adherence (CPA) and identifying customer needs, using digital tools in Veeva.
* Territory and customers "mapping"- KOLs and influencers, periodically, territory sales analysis based on sales reports, and as a result, work planning, aligned with TL and strategy.
* Teamwork- share practice, constant reflection, and feedback on field work with team members and TL.
* Organizing appointments and meetings with specific HCPs.
* Support HCP's decision to optimize patient outcomes in an ethical way.
* Giving lectures to physicians and medical personnel (according to the MC terms).
* Raise awareness of the unit's products and scientific updates (EBM).
* Meeting both the business and scientific needs of healthcare professionals.
* Development of new initiatives, both personal in the territory and at the team level.
*  Creating collaborations and establishing professional relationships with HCPs and HFs.
* Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
* Open communication with customers and the companys functions regarding the team's products.
* Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus efforts on customer opportunities.
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines.
* Report any safety information received during work to the Pharmacovigilance Department.
*  Attending conferences in Israel and overseas.