We're scaling rapidly and ESL is looking for a talented and passionate Customer Success to join our award wining team.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers.
Build strong relationships with our clients to understand their needs and ensure their success with monday.com.
Serve as the main point of contact and liaison between clients and the rest of the monday.com team.
Empower customers to connect their goals and challenges with the solution in monday.com.
Take ownership of new accounts and manage their onboarding.
Leverage behavioral data to segment your book of business and develop communication strategies driving impact at scale.
Requirements: Your Experience Skill
?Superb written and verbal communication skills.
Hebrew native level- Must.
Native or fluent English (other languages a plus).
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.
Prior experience in strategy consulting advantage.
Strong customer-facing and presentation skills with the ability to establish credibility with executives.
BA or BS degree advantage.
Stay in touch with clients to ensure that they're realizing the full potential of monday.com.
Build, own, and execute client success and engagement plans.
Navigate client organizations to uncover additional product applications opportunities for partnership.
Spearhead internal cross-functional improvement projects.
This position is open to all candidates.