לוח משרות דרושים ניהול - מחשבים ורשתות במרכז

Supersonic is seeking a proactive and Senior Technical Operations Manager to join one of our puzzle game studios.
In this role, youll partner closely with Product and Monetization to ensure the end-to-end execution of in-game events, promotions, and live A/B tests. Youll own the technical setup and operational workflows that power Events & Promotions at scale.
What you'll be doing
Operate monetization and product activities through the games back-end/back-office tools: configure promotions, features, set pricing schemes, and define player segments
Ensure smooth delivery of all promotions, events, and live experiments
Configure and launch campaigns in back-office systems, including asset management and pricing setup
Lead weekly A/B test planning and coordinate with Economy, Product, Monetization, and QA to meet timelines
Collaborate with QA to validate that campaign configurations function correctly in live builds
Track live test performance daily; surface issues and opportunities, and apply quick optimizations to hit KPIs
Maintain high availability for emergency troubleshooting and backend fixes during off-hours/weekends to ensure 24/7 game stability.
Provide feedback on the internal LiveOps platform regarding business needs, technical requests, and new feature requirements.

we are seeking an IT Team Leader to lead Tier-2 IT support and manage a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.
Key Responsibilities:
Lead, mentor, and develop IT support engineers across multiple time zones
Serve as the primary escalation point for Tier-2 issues and complex employee cases
Define, track, and act on IT support KPIs to drive continuous improvement
Oversee global desktop, endpoint, and application support (Windows & macOS)
Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
Partner with HR, Finance, and Security on onboarding/offboarding and access management
Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365

We are seeking an exceptional Identity & Access Management Expert to join us.
As a key member of our team, you will play a critical role in a shaping the future of identity and access management within our organization.
In this role, you will collaborate with diverse professional, leading projects that involve planning and designing processes in large and complex systems while working in a production environment.
You will also evaluate and implement new and existing technologies for strong authentication of users and applications, on - prem and cloud. This position requires strong technical skills, a broad vision, and the ability to lead processes in collaborations with team members and other technical teams.
Join us and have the opportunity to contribute directly to Israel's national security.

We are looking for an IT Team Leader to lead the IT team and to share the responsibilities for the company's IT infrastructure and user management. We are looking for a competent IT Manager who is passionate about IT and security in various tech environments. In this position, you will maintain and improve the company's infrastructure, network, user environment, and authentication suite, ensuring the proper function of IT.

Responsibilities:
Support the company's fast-paced growth, planning, and maintaining best practices for a scaling company.
Manage all IT systems and network infrastructure in the company.
Manage all user accounts, licenses, and subscriptions.
Manage IT equipment, stock, and purchasing.
Manage day-to-day high-level technical support and troubleshooting for hardware and software issues.
Manage data backups. Ensure company data security, availability, and integrity.
Design, develop, implement, and coordinate systems, policies, and procedures.
Handle annual budget and ensure cost effectiveness.
Work with the security department to ensure secure implementation of all systems and IT processes.

we are looking for a NOC Team Leader.
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 NOC and SRE teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.

Required Director, Global IT Services Organization
Israel: Tel Aviv/ Hybrid
IT & System Administration | Full Time | Job Id: 24610
Why Join Us?
The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities:
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.