דרושים » רכש ולוגיסטיקה » Senior Technical Operation Manager (LiveOps)

We're looking for a motivated and talented Technical Operations Specialist to join one of our game studios in the Merge games category.
As a Technical Operation Specialist you will work closely with our Product and Monetization teams to ensure the smooth running of all the events, promotions, marketing events and live A/B tests.
You will be in charge of all related technical aspects to enable Events & Promotions both inside and outside the game.
Responsibilities:
Managing the operation of monetization & product activities inside the game through the games Back End system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc.
Responsible for ensuring the smooth running of all the promotions, event and live tests
Responsible for setting up campaigns in the games Back Office system including managing assets and pricing configurations
Responsible for enabling/disabling game features and events through the games Back Office system
Work with monetization, economy and product teams
Work with QA team to make sure the campaigns configurations are working in the live version
Daily monitor on tests.

Were looking for an experienced and proactive Project Manager to join our growing team. In this role, you will take ownership of project setup, execution, and ongoing system maintenance, ensuring our clients receive seamless onboarding, reliable performance, and long-term value. You will lead cross-functional teams, balance multiple priorities, and drive project success through strong organization, communication, and problem-solving.
Responsibilities
Project Setup, Onboarding & Transition: Lead the project from kickoff through full implementation at the clients site. Ensure smooth transition, on-time delivery, and a high-quality onboarding experience. Coordinate with internal teams to guarantee readiness of resources, data, and tools.
Ongoing Stakeholder Communication: Act as the projects operational owner, managing setup of the system, client requests, system issues, and optimizations. Monitor system stability and performance to ensure long-term reliability and value. Drive improvements in workflows, resolving recurring bottlenecks and risks.
Cross-Functional & Stakeholder Management: Serve as the main point of contact for internal and external stakeholders (Customer Success, Support, Operations). Maintain transparency, responsiveness, and alignment across all project phases.
Issue & Risk Management: Proactively identify potential risks in the process, bottlenecks, recurring issues, or client dissatisfaction. Escalate appropriately and work cross-functionally to identify root causes.
KPI Tracking & Performance Monitoring: Define, track, and report on key performance indicators (KPIs) to measure project success and team performance. Use insights to drive accountability and continuous improvement.
Continuous Improvement: Conduct monthly result analyses, draw insights from experiences, and strive to achieve the Delivery department's goals. Analyze and optimize delivery workflows to improve efficiency and scalability.

Required Director, Global IT Services Organization
Israel: Tel Aviv/ Hybrid
IT & System Administration | Full Time | Job Id: 24610
Why Join Us?
The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities:
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

we are looking for a Implementation Specialist.
The Implementation Specialist is responsible for implementing our clients' business processes on platform. He/She will be responsible for interacting with clients daily and internal teams to ensure that clients have the solutions needed.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.
Once trained on the platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.
Responsibilities:
Accountable for end-to-end Implementation of clients' processes on the platform.
Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring)
Analyze and proactively drive forward solutions
Provide proactive customer service to clients and partners in an articulate, positive, and informative manner
Understand platform and collaborate with Product and R&D team to identify and communicate technical services and solutions
You will wear many hats, work independently, as well as a team player within a growing team

The AI Business Solutions team within Technology Consulting AI department is looking for a Low Code / No Code Implementer to join our innovative and fast-growing team.
Our team designs and delivers advanced solutions across multiple platforms to build systems, applications, websites, chatbots, and especially AI Agents for clients across diverse industries in Israel and globally. The role involves hands-on work building and implementing solutions using modern platforms and tools, combining technical execution with business understanding in a project-based client environment.
Key Responsibilities:
Build and implement AI and automation solutions across various platforms
Design and configure systems, workflows, and intelligent agents
Work closely with clients to analyze business requirements and translate them into working solutions
Integrate multiple tools and technologies into end-to-end solutions
Participate in innovative AI projects

We are looking for an AI Program Manager to join our team.
We're searching for a talented and passionate technologist to lead internal innovation across the entire company by implementing AI, Automation and Internal Tools. As a key member of the team, you'll play a vital role in developing and implementing innovative solutions to enhance the company's efficiency, productivity and quality. You'll leverage your expertise in artificial intelligence (AI) and project management to design, build, and deploy tools that streamline workflows, automate repetitive tasks, provide insightful data analysis, reduce costs and help the company scale.
Responsibilities:
Collaborate with multiple department heads across the company to identify opportunities, implement POCs and build a roadmap of AI based automation projects and internal tools.
Research, design, and develop AI-powered solutions (e.g., chatbots, machine learning models) to automate tasks, unlock scaling opportunities and generate efficiencies across the company.
Work with the AI Automation Engineer to build internal tools that automate workflows, improve data accessibility, and facilitate collaboration within the company.
Integrate AI and internal tools seamlessly with existing systems and infrastructure to ensure smooth operation and data flow.
Maintain clear documentation, develop training materials and ensure tools and capabilities are enabled and used by potential users across the company.
Conduct ongoing training sessions to the company about internal tools, as well as general developments in the AI space.
Stay up-to-date with the latest advancements in AI, off the shelf tools, and internal tool development best practices.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

We are looking for an IT Team Leader to lead the IT team and to share the responsibilities for the company's IT infrastructure and user management. We are looking for a competent IT Manager who is passionate about IT and security in various tech environments. In this position, you will maintain and improve the company's infrastructure, network, user environment, and authentication suite, ensuring the proper function of IT.

Responsibilities:
Support the company's fast-paced growth, planning, and maintaining best practices for a scaling company.
Manage all IT systems and network infrastructure in the company.
Manage all user accounts, licenses, and subscriptions.
Manage IT equipment, stock, and purchasing.
Manage day-to-day high-level technical support and troubleshooting for hardware and software issues.
Manage data backups. Ensure company data security, availability, and integrity.
Design, develop, implement, and coordinate systems, policies, and procedures.
Handle annual budget and ensure cost effectiveness.
Work with the security department to ensure secure implementation of all systems and IT processes.

We are seeking an experienced, solution-focused professional to join our Business Analyst team in Tel Aviv.
As an Inbound Business Analyst in the Professional Services (PS) team, you will serve as the primary liaison between clients, internal stakeholders, and the product/implementation teams.
Your role is to understand the clients requirements, the products models and specification and ensure smooth delivery of solutions.
This position combines analytical skills, financial services domain knowledge, and communication abilities to drive successful client engagements.
Responsibilities:
Conduct business analysis to support the deployment and optimization of solutions across client environments and impact assessment of identified issues.
Perform statistical analysis and fine-tune model sets to ensure optimal performance and accuracy.
Support the implementation team throughout User Acceptance Testing (UAT), ensuring requirements are met and functionality is validated.
Collaborate closely with both business and technology stakeholders to align solutions with client goals and technical feasibility.
Research, analyze, and structure large data sets, addressing both technical and business perspectives

we are looking for a NOC Team Leader.
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 NOC and SRE teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.