Manage and allocate resources efficiently to support various service departments, ensuring financial targets are met without compromising quality.
Lead, mentor, and develop a high-performing service team fostering a culture of excellence, accountability, and continuous improvement.
Supervising and managing various aspects of service delivery, ensuring quality and adherence to standards.
Establish and maintain strong relationships with key stakeholders, including clients, partners, and vendors, to enhance service offerings and address any concerns promptly.
Design and implement policies and procedures that ensure compliance and efficiency with regulatory requirements and industry standards, safeguarding the organizations reputation.
Analyze customer feedback and service performance data to identify trends, anticipate needs, and develop strategies for enhancing customer satisfaction.
Requirements: BA / industrial and management engineering Advantage
Experience from a technology global company- mandatory
Practical / Hands on approach
Languages: High level English - mandatory
Experience with ERP information systems. Priority Advantage
High level excel Mandatory
Four years experience in customer service management / customer success managment
Committed, devoted and honest
This position is open to all candidates.
