לוח משרות דרושים נציגי תמיכה טכנית בשרון

As a Customer Support Manager you will play a key role in ensuring exceptional customer experience related to purchasing and collection, service coordination, and solution identification. You will develop the physical and digital infrastructure, including process development, through cross functional collaboration with other operational and customer facing teams. Your leadership will be crucial in maintaining high levels of customer satisfaction, resolving complex issues, and contributing to the success of our customer support operations. This role offers the opportunity to drive customer satisfaction and loyalty while building leadership capability in a dynamic, science-driven organization.


Key Responsibilities:

Design, build, and scale the customer support infrastructure and processes, including policies, workflows, tools, and KPIs.
Operate and continuously improve customer support performance, monitoring metrics, identifying trends, and driving service quality, efficiency, and compliance
Own customer escalations and cross-functional resolution, working closely with Sales, Product, and Technical teams to ensure a seamless customer experience
Provide regular performance and customer satisfaction reporting to leadership to enable data-driven decisions
Establish internal training frameworks and knowledge standards to support consistent, high-quality issue resolution
Build, lead, and develop a small customer support team, ensuring capability, accountability, and scalability as the organization grows

the industry leader in the web data domain, is looking for students for a part-time Technical support Representative position.
The position is part-time, in shifts that include nights, weekends and holidays.
Location: Poleg, Netanya
Responsibilities:
Providing customers with timely and accurate technical support
Independently understanding and solving technical problems using internal documentation
Clarifying problem solutions to customers and providing them with the best workflows
Interacting with other departments to clarify issues and escalate them when required