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We are looking for a high-performing motivated team player who can hit the ground running! Your opportunity to jumpstart your career in high-tech in one of the most thriving companies in Israel. This role offers growth opportunities, and a chance to build your career and develop your skills. As a Customer Support Representative at our company, you will be part of an amazing team that spends their day interacting with customers to help them grow their businesses. Our customers love our product, and it's incredibly unique to be able to support them, understand the product the best, and make an impact!
Here's what you're going to do:
Be the main point of contact for our customers through various channels to ensure their success and satisfaction
Educate the clients on best practices using our company according to their business needs
Being the bridge between the company and the customers regarding missing features, time spenders, etc
Taking part in the department projects to promote the team and develop your personal growth
You will work four days a week on a shift basis and the fifth day as an individual project oriented day.
There are two evening shifts every week until 22:00/00:00. Fridays and holidays once in a while - rotating with the rest of the team.

Were seeking ambitious students, with 3 semesters (not including summer semesters) left in their studies, who want to hit the ground running. This is a unique opportunity to jumpstart your career in high-tech at one of the most successful and thriving companies in Israel.
As a student, you are part of a team that is dedicated to effectively communicating with our clients. You are responsible for ensuring that they are utilizing the app in the best way possible and helping them solve day-to-day problems while enhancing customer satisfaction. During your day-to-day, you will take on client's calls, review incoming tickets and prioritize effectively to ensure clients get the very best service.
Moreover, you will be in touch with our product teams, R&D department, customer success department, and sales teams as we believe you can help us better understand our clients needs and improve the product as a result.
Responsibilities
You are the face of the company so you will need to quickly and effectively assess customers needs
You are a customer consultant regardless of industry or location and you should know their business inside and out
Deliver a fast response while maintaining high customer satisfaction
Provide live feedback to the customer success team
Gather data and information from our clients to improve the product.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements

We are looking for a Customer Support Specialist - Student Position.
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues