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We are looking for a Head of Customer Revenue to own and grow revenue across our customer base.
This is a hands-on revenue ownership role, responsible for turning existing customers and new logos into a consistent, growing ARR engine.
You will own revenue end-to-end: from new customer acquisition, through adoption and expansion, to long-term revenue growth.
You will work directly with customers, lead customer-facing teams, and be accountable for results in numbers, not narratives.
You will report directly to the CEO and be part of the company leadership team.
What you will own:
As Head of Customer Revenue, you are the single owner of revenue for your customer segment.
This includes:
Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through
This role connects customers, revenue, and execution into one operating system.
What you will do
This is a highly hands-on role.
You will:
Join customer calls and meetings
Lead expansion and upsell conversations
Work directly with Sales, Account Managers, and Adoption roles
Define usage and expansion targets per customer
Push execution when customers or teams are stuck
Close loops and turn decisions into outcomes
Teams you will lead:
You will directly manage all customer-facing revenue functions, including:
Sales (new customer acquisition)
Account Managers
Product Adoption
Customer Operations.

We are looking for a Customer Operations Manager to bring operational clarity, structure, and accountability to our customer base.
This role exists to ensure that the company operates based on real customer reality, not assumptions, anecdotes, or individual memory.
You will sit on the Revenue & Growth side of the organization and work closely with customer-facing teams to make sure no customer gets stuck, ignored, or lost in the system.
You will report directly to the Head of Customer Revenue.
What you will do
As Customer Operations Manager, your responsibility is to maintain end-to-end operational control over the customer lifecycle.
You will:
Maintain a clear, up-to-date operational view of all customers
Identify customers who are inactive, stuck, or at risk
Define and track clear customer statuses and ownership
Open and track action items with the relevant teams
Ensure issues are followed through and closed
Escalate unresolved items when needed
Provide clear weekly operational snapshots to leadership
Identify recurring operational patterns and breakdowns.