we are looking for a Onboarding Manager- Mid Market & Enterprise team.
As Mid-Market Onboarding Manager, you will own the onboarding journey for our mid-market customers, ensuring they successfully implement , adopt the platform, and achieve meaningful business outcomes.
You will serve as the main point of contact throughout the customer onboarding lifecycle, managing complex implementations, driving project timelines, aligning stakeholders, and guiding customers through change.
This role goes beyond product training. You will act as a trusted advisor to customers, helping organizations improve the way they operate through successful adoption .
You will work with a diverse range of stakeholders, from operations managers and HR leaders to business owners and executives. Success in this role requires strong project management skills, customer empathy, ownership, and the ability to adapt your communication style to different customer personas and cultures.
Key Responsibilities:
Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation and time-to-value
Lead discovery and system characterization sessions to understand customer workflows, business goals, and requirements
Manage project timelines, milestones, dependencies, risks, and customer commitments
Deliver tailored training and enablement sessions for admins, managers, and frontline employees
Support technical setup, integrations, and configuration needs in partnership with internal teams
Build strong relationships with customer stakeholders across different levels of the organization
Drive customer adoption by helping teams successfully implement new processes and workflows
Identify risks early, remove blockers, and proactively drive solutions to keep customers moving forward
Act as the customer advocate within , collaborating cross-functionally to improve the customer experience
Continuously improve onboarding processes to increase scalability, efficiency, and customer success
Requirements: Fluent English (spoken and written) - MUST
Fluent Hebrew (spoken and written) - MUST, due to managing Israeli customers and stakeholders
3+ years of experience in B2B SaaS customer-facing roles such as Customer Success, Implementation, Onboarding, Account Management, or Technical Account Management - MUST
Proven experience managing SaaS implementations, onboarding projects, or technology adoption journeys - MUST
Experience working directly with Israeli customers or stakeholders - MUST
Experience managing mid-market or enterprise customers with multiple stakeholders - strong advantage
Strong project management skills with the ability to manage multiple customers and priorities simultaneously
Experience with integrations, technical setup, or complex software implementations - advantage
Exceptional communication, presentation, and stakeholder management skills
Highly organized, proactive, and comfortable creating structure in a fast-paced environment
Ability to work independently, find solutions, and take ownership in a global company environment
Growth mindset, resilience, and strong motivation to help customers succeed
This position is open to all candidates.