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We are seeking a technically skilled and service-oriented professional to join our team!

If you're passionate about delivering superior technical support and excited by the challenge of navigating the complexities of payment solutions and fraud prevention, we want to hear from you.

Location: Herzliya

Hybrid work mode

Please submit your CV in English.

Please note that this position does not suit IT experts.

In this role, you'll be a key player in:
Providing exceptional technical support through phone, email, and live chat.
Quickly identifying, diagnosing, and resolving technical issues with precision.
Ensuring customer queries are addressed with timely and effective follow-ups.
Meeting and exceeding our Service Level Agreements (SLAs) for responsiveness.
Collaborating with leaders and team members in Israel and abroad, to share insights and improve customer service strategies.
Staying informed about the latest in payment technology to better support our merchants and their customers.

Were Hiring: Director of Customer Success EMEA Location: Hybrid Herzliya HQ, Israel Working Hours: 9:0017:00 IL Time Department:  Director Customer Success EMEA. we are looking for a Director of Customer Success to lead our post-sales operations across Europe, the UK, and the broader EMEA region. If youre passionate about operational excellence, customer satisfaction, and sustainable transportation, we want to hear from you.This is a strategic leadership role with a hybrid work model based at our Herzliya headquarters. Youll drive partner onboarding, oversee EV charger integrations, and manage a geographically distributed support team. What Youll Be DoingLead Onboarding of charge point operators, installers, and infrastructure partners.Manage Deployment Projects: Support remote setup, configuration, and training.Provide Tier 3 Support: Troubleshoot complex issues and drive resolution with global teams.Oversee Support Teams across Israel and Europe (Tier 1 & 2).Collaborate cross-functionally with product, R&D, and sales to deliver value to customers and partners.

we are a global leader in hybrid cloud security. our company brings a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The company's platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.
We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.
The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure
Responsibilities:
Provide technical support and assistance to employees via tickets, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and networking
Manage and maintain the company's help desk operations, including ticket tracking and resolution
Collaborate with other IT team members to identify and resolve complex technical issues
Maintain inventory and documentation of hardware, software, and licenses
Assist in the development and implementation of IT policies and procedures

We believe every challenge is an invitation to innovate. Were looking for an Enterprise Customer Success Manager to help us shape the future of measurement.
In this role, youll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
About the role:
As an Enterprise CSM, youll serve as the trusted advisor to some of our most strategic customers across EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe). Youll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.
What Youll Do:
Manage top-tier client accounts on all levels: technical, business, support, and product
Drive product adoption and growth by providing strategic guidance and hands-on support
Share relevant product updates and content with clients to support their evolving goals
Identify upsell opportunities and support customer retention strategies
Deliver client trainings, webinars, and promote new features
Serve as the voice of the customer, relaying feedback to internal Product and R&D teams
Partner with Sales and Marketing to drive regional expansion.