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We are seeking a Technical Customer Success Manager (TCSM) with a proven track record in cybersecurity and enterprise customer engagement. This role is pivotal in driving customer success, maximizing Hyver adoption, and ensuring the delivery of high-impact cybersecurity services.
Responsibilities:
Customer Success & Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them understand and reduce cyber risk using the Hyver CRQ platform. Build and maintain strong relationships with CISOs, security teams, and business stakeholders. Act as the primary technical point of contact, managing escalations and ensuring customer satisfaction.
Hyver Platform Enablement: Lead onboarding, training, and continuous enablement to ensure deep adoption of Hyvers cyber risk quantification and exposure management capabilities. Translate complex cybersecurity data into actionable insights aligned with business priorities.
Professional Services Oversight: Coordinate and oversee delivery of red team, blue team, threat intelligence, and other professional services. Align service engagements with customer goals and ensure measurable outcomes.
Retention, Growth & Expansion: Drive customer retention through proactive engagement and value realization. Identify upsell and cross-sell opportunities in collaboration with the sales team.

At our company, we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

Power the Future with us!
We're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a talented and energetic customer service representative, who knows how to create a great customer experience - from first contact with the customer to the end of a process. A great opportunity to join a growing market, and to join a leading and professional service team in a dynamic and youthful atmosphere. What You Will Be Doing:
* Multi-interface work, coordinating logs with contractors / customers / warehouses.
* Work and follow-up with the authorities with emphasis to the electricity company.

Country:
Israel

City:
Herzliya

We are looking for a Partnership Success Manager to join our Operations team.
Key Responsibilities:
Partner Relationship & Account Management
Act as the main point of contact for our partners (In-Country Team - ICTs)
Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
Drive partner engagement, satisfaction, and performance
Manage escalations with a proactive and solutions-oriented approach
Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
Lead and coordinate strategic client cycles, onboarding, and transition plans
Monitor and support high-risk clients and complex implementations
Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
Oversee commercial aspects including service scope documentation and pricing alignment
Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
Maintain accurate partner data in Salesforce, generate reports and insights
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
Evaluate partner performance regularly and implement continuous improvement plans
Establish and maintain clear operational guidelines and best practices
Actively manage workflows, SLAs, and service delivery standards.