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Power the Future with us! a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. We are looking for a talented and energetic customer service representative, who knows how to create a great customer experience - from first contact with the customer to the end of a process. A great opportunity to join a growing market, and to join a leading and professional service team in a dynamic and youthful atmosphere. What You Will Be Doing:
* Multi-interface work, coordinating logs with contractors / customers / warehouses.
* Work and follow-up with the authorities with emphasis to the electricity company
Country:
Israel
City:
Herzliya

Looking for a challenging new role and career development as a:
CUSTOMER SERVICE REPRESENTATIVE,
 We are currently looking to employ a Customer Service Representative in Herzliya, Tel Aviv, Isreal.
We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
Job Outline:
The prime responsibility of the role is to ensure that customers expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
What the role involves:
Order management to include but not limited to:
- Order entry and changes; Ensure part creates are actioned
- Expedites and follow through to completion liaising with MSR team
- Ensure value added services have been actioned, with DC or Future Plus.
- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
- Obtain Proof of Deliveries where requested
- Manage returns from customers and ensure credits are raised efficiently
Hold a clear appreciation of Futures vision and corporate objectives and ensures work activities are aligned accordingly
Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
Maintain communication between operational departments i.e. Marketing and Sales etc.
Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
Accept all incoming calls and respond with relevant action as required.
Follow up with NCNR paperwork with Strategic Account Managers.
Undertake regular communication with line manager and actively prepare for annual and BI -annual appraisals
Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
Additional projects or duties as management at times may require

Required REVENUE OPERATIONS SPECIALIST
Herzliya
Are you interested in becoming a core part of an amazing Global Sales team spread worldwide? We are looking for a data-driven, self-motivated and creative individual with strong operational and analytical experience. In this highly cross-functional role, you will be the source of truth for answers, new findings, and next steps based on critical operational data related to sales strategy and performance trends. You will build and enhance processes, reports, and dashboards, assisting with distributing and tracking sales compensation plans and uncovering key insights to continue driving revenue growth and maximizing efficiency in our sales processes.
What youll do:
Work closely with the Global Sales Team and support day-to-day inquiries related to Salesforce.com and other Sales tools, providing prompt and efficient resolutions and ensuring smooth and efficient sales processes
Deliver accurate and on-time analysis, reports and ad-hoc requests for sales leadership that will serve as the foundation of our sales cycle and forecasting methodology
Lead regional projects from plan to completion
Use Salesforce.com and other BI systems to deliver accurate performance and metric reports and dashboards with data-driven insights measured against KPIs and sales plan
Evaluate the current sales processes and workflows, and provide recommendations and actions based on strategic objectives, forecasts and performance metrics
Provide training to the Sales Team on new sales processes and tools.

We're seeking a highly skilled Partner Operation Manager with a knack for creativity, superb organization, and a passion for problem-solving. As a vital member of our team, you'll excel in distilling product feedback, analyzing partner and internal user needs, and prioritizing requests to uphold our position as a global market leader.
If you're a proactive communicator with a keen eye for detail and a drive to drive impactful change, we want to hear from you!
The ideal candidate will serve as a central global hub, facilitating communication and collaboration between the Partner Development department (comprising 60+ individuals) and various internal stakeholders, including Senior Management, Marketing, Product, R&D, Finance, and others. They will be responsible for consolidating operational and non-partner-facing activities within the Partner Development team, encompassing tasks such as strategy development, SalesForce & CRM utilization, workflow optimization, internal training, progress monitoring and reporting. Additionally, they will collaborate closely with Partner Development managers and other team members across all 19 of our global offices, streamlining data access, establishing efficient workflows and procedures, and developing tools and processes to provide valuable insights and scalable solutions as they engage with partners worldwide on a daily basis.
What youll do:
Facilitate the gathering of requirements, including conducting review sessions, and provide assistance in creating project deliverables as required.
Offer ongoing support and guidance internally to foster improved relationships with partners and clients.
Collaborate with various departments such as Sales, Customer Success, Support, Marketing, and Finance, leading cross-department initiatives and projects.
Support and oversee existing business processes, contributing to their enhancement for increased efficiency, scalability, and improved outcomes.
Cultivate a deep understanding of our business flows, team requirements, and company strategic objectives.
Ensure timely delivery of all projects within scope.
Monitor and follow up with stakeholders on specific action items.
Take responsibility for internal departmental education and distribution efforts.

Building own Market Acumen: Understands market trends, market opportunities, compliance by reading, attending webinars, conferences delivered by Industry thought leaders such as Gartner, Forrester, IDC
Strategic Technology Advisor: Joins the Strategic Technology Advisory/Planning groups of partners, contributing with insights that influence the technology roadmaps and investments towards and away from key competitors
Strategic Alignment: Identifies and consults on the strategic alignment of partners towards technology priorities and their technical readiness to address solution gaps as part of Industry solution mapping and capacity planning
Envisioning: Presents in Digital Transformation/Envisioning Workshops targeting Partner CIO/CTOs envisioning solutions to capitalize on identified market opportunities
Technical Readiness: Works with the Go-To-Market(GTM) team to invest in key Partners Technical Readiness workshops executed by Partner Enablement roles in the GTM team
Technology Roadmap: With the help of cross-team technical resources including Architects and Industry specialists defines the technology roadmap for new Partner solutions, seeking Technical commitment and investment from Partner CTOs, CIOs, Product and Practice managers to invest in the solution as well Product Groups
Building Partnerships: Envisions the important interdependencies of 3rd party solutions, services and equipment, as well as Partner-to-Partner motions for better together strategies among different partners and partner types
Enablement Planning: Accountable for building the technical enablement plan for partners leveraging the Global Partner Services (GPS) Services Framework including On-boarding, up/cross skilling, Bootcamps,trainings and meeting certification requirements
Enablement Delivery: Seeking the help of internal Technical Architects, Industry specialists and Engineering teams for the delivery of workshops, Bootcamps, trainings necessary to build the technical skills and expertise of partners
Customer Engagements: Oversees the success of Proof of Concepts, Architecture Design Sessions, Hackfests by coordinating Technical Architects to lead the execution, responsible for customer engagement in these activities
Launch Orchestration: Leads cross-technology team orchestration through the first mile, first 1-3 deals, to ensure partners are ready. Sees partners in action, giving feedback about ways to develop their skills, practices and methods
Technical Contributions, Events and Community Contribution: Attends Digital Transformation/Technology conferences such as Microsoft Build. Participates in technical panels and user groups, provides insights, and contributes to work that is shared across communities such as Engineering feedback, MSDN and Microsoft Channel9

FireArc owns, develops, and continually optimizes an intricate system of digital assets, contents, and infrastructures, all contributing to our digital advertising ecosystems. Our products and digital content range from utility applications, habit-tracking mobile apps, and gaming apps, to native advertising ad tech. All our products and content coordinate together to create unique monetization solutions and advanced revenue streams for digital properties. ?Your Impact & Responsibilities:
* Identify new opportunities, build a pipeline of potential partners to Develop new, long-term business relationships with leading actors of the ad-tech industry (Media Publishing, Advertising platforms, monetization technologies…) that match the company policy.
* Reach out to potential prospects, create interestand build relationships that will eventually lead to deals.
* Negotiate and close deals to contribute to the company long term growth, maximize revenues and reach ROI goals.
* Plan, test, and implement new media channels.
* Collaborate with other marketing team members and cross-functional partners to implement strategies and execute high-impact campaigns.
* Initiate and execute processes of Services to leading clients operating in global markets.

The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.

Responsibilities:

Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

The Enterprise Account Manager role is developing and maintaining long-term relationships with stakeholders of most valuable accounts. It's important to understand customers goals, challenges, and pain points while working proactively to create processes and align on expectations. You will work with cross functional teams to assure accountability and sustain the overall health of the account. Reporting and collaborating with the Head of Global Enterprise Accounts, you'll drive revenue generation, manage partnerships, and contribute to RFPs.

Responsibilities:

Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

We are looking for a Service Delivery Manager to join our team!

Responsibilities:

Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.