לוח משרות דרושים הייטק מחשבים ורשתות עבודה היברידית

We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.

We are seeking a Senior DevOps Engineer to join our team.
As a DevOps Engineer and lead the effort in designing, building, deploying and maintaining our companys infrastructure, deployment pipelines, and continuous integration/delivery workflows.
You will work closely with development teams to ensure efficient and reliable software delivery, as well as identify and implement improvements to our systems and processes.
Responsibilities:
Design, implement, and maintain highly available and scalable infrastructure on cloud platforms such as AWS, Azure, or GCP.
Build and maintain deployment pipelines
Design and implement data pipelines to support various data processing needs across the organization.
Work closely with development teams to ensure code is deployed efficiently and reliably while maintaining high standards of security and performance.
Identify and implement improvements to our systems and processes, including automation and monitoring solutions.
Troubleshoot and resolve issues related to infrastructure and deployments.
Collaborate with cross-functional teams to ensure seamless integration of new features and technologies.

We are seeking for a Senior Endpoint Engineer Tech Lead to join our team and lead the effort in Endpoint Sensor development.
As Technical Leader you will be heading the activity of designing, implementing, and maintaining our endpoint sensor (Agent) software offering across all supported operating systems, as well as their accompanying APIs, supporting ever growing scale and collecting data in highly challenging deployments.
You will work closely with other sensor and analysis teams to ensure efficient and reliable data flow, overcoming complexity and implementing highly requested customer features.
Responsibilities:
Lead other senior developers developing endpoint sensors, ensuring high coding standards (testing, maintainability), process adherence (sprint planning, documentation) and overall low footprint and high performance.
Design, implement, and maintain endpoint sensors on Windows, MacOS and several Linux distros, as well as their corresponding installation process and shared APIs.
Identify and implement improvements to our systems and processes, from business logic, through the addition of data sources to monitoring.
Troubleshoot and resolve issues related to sensor-endpoint deployment in various operating systems.
Work closely with other development teams to define APIs and Schema to ensure data reliability, availability, and correctness across the system.

we are looking for an experienced Technical Support Team Leader who will lead a team of 6 Technical Support agents.
The Team Leader needs to have a solid technical background as well as leadership background to effectively support and drive success of our Tier 2 Technical Support Team.
This role requires the ability to prioritize and multitask, solve problems and manage incidents professionally as well as to inspire greatness and drive achievement of KPIs across the team.
Role definition and responsibilities:
Create an inspiring team environment and lead a Team OF 6 T2 Technical Support Agents located across global sites
Delegate tasks and set deadlines for completion
Monitor team performance & metrics
Drive continued achievement and improvement of KPIs
Carry out weekly / monthly analysis to identify trends and suggest proactive actions to improve performance
Discover training opportunities and provide coaching sessions for Tier 2 and Tier 1 Support
Drive the Knowledge article writing initiative
Attend customer calls with Key clients where necessary as the technical expert
Work closely with our R&D department tracking bugs and driving to meet SLAs
Report to management and stakeholders about KPIs and results

Our company develops state-of-the-art artificial intelligence SaaS solutions for cancer diagnostics.
Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.
Our company is a well-funded start-up with global presence and headquarters in the USA and Israel.
Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care.
If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people Come join us!
Responsibilities:
We're looking for a motivated and experienced Senior Director of Services and Support to lead the implementation, services and technical support for our customers throughout their journey with us.
The role will require the successful individual to work closely with the Customer Success team to establish positive relationships with customers, optimize customer deployments and lead customer support, accelerate projects and provide customer input to internal Product and R&D teams.
As Senior Director of Service and Support, you will be responsible for:
Driving quality and planning at the customer site to ensure all installations and upgrades are well managed and the customer enjoys a positive experience of working with our products and personnel.
Partner with Customer Success to assist in providing the best support to customers and partners.
Provide strong project management to plan, monitor and track customer projects and accounts.
Provide ongoing technical and product support (levels 1 to 3) to partners, customers and users .
Serve as primary contact of on-boarding of new customers and research partners.
Proactively identify opportunities for improvement and resolve issues.
Represent the voice of the customer/partner to provide input into the product
development and sales process.

Job Description:

We are seeking a hands-on, skilled, and experienced IT team member to join our support service team.

This position requires a comprehensive understanding of IT infrastructure servers and windows OS (on prem and cloud base).

As part of the job, you will face the customer directly develop and maintain mission-critical production environments.


Responsibilities:

Independently identify and resolve hardware and software issues within the customers IT systems (windows OS) including 3rd party services and production state.
Hands-on ownership on the Production environments.
Provide 2d and 3'd level system IT support on customer site.
Manage maintenance tasks and system updates, ensuring that Windows operating systems are up-to-date and secure.
Collaborate with vendors, external parties, and internal delivery teams.
Working closely with Software teams and PMs contently impr

We are looking for DevOps Engineers to join our technical teams in Sofia, Bulgaria and Haifa, Israel. By joining us you become part of a team tackling numerous different architectures and customer deployments from various industry sectors. Due to the volume and diversity of the jobs responsibilities, we can guarantee that you will not be stuck on doing the same tasks over and over again.

If you are a skilled, ambitious, and proactive individual who is looking to greatly expand your personal knowledge while making a real difference, then we want you to apply and join our team of cloud superstars.

Key Responsibilities:

Design and Implement Cloud Solutions:
Architect and deploy secure and scalable cloud infrastructure on Google Cloud Platform (GCP).
Design custom cloud solutions that integrate with various systems and technologies.
Client Consultation and Collaboration:
Work closely with clients to understand their business needs and technical requirements.
Provide expert guidance on GCP best practices and recommendations.
Cross-Platform Knowledge:
Utilise knowledge of AWS, Azure in addition to GCP for designing interoperable solutions.
Ability to navigate and integrate solutions across different cloud platforms.
Project Management:
Lead and manage cloud-related projects from conception to completion.
Collaborate with cross-functional teams for successful project execution.
Technical Leadership:
Stay updated with the latest cloud technologies and trends.
Guide and mentor junior team members in cloud technologies.
Pre-Sales Involvement (Plus):
Assist in pre-sales activities, including solution presentations and demonstrations.
Help in preparing technical proposals and cost estimates.

We are looking for DevOps Engineers to join our technical teams in Sofia, Bulgaria and Haifa, Israel. By joining us you become part of a team tackling numerous different architectures and customer deployments from various industry sectors. Due to the volume and diversity of the jobs responsibilities, we can guarantee that you will not be stuck on doing the same tasks over and over again.

If you are a skilled, ambitious, and proactive individual who is looking to greatly expand your personal knowledge while making a real difference, then we want you to apply and join our team of cloud superstars.

We are looking for a Software Engineer to join the Cluster team.
Why would you love this job?
As a member of the Core Platforms group, you will be responsible for the software behind the fastest NoSQL clusters on earth, supporting more than 200 million ops/sec at sub-millisecond latency with true linear scalability.
​Our ideal candidate is a strong individual that loves to work with a diverse team of bright and ambitious people.
You are passionate about technology in general and specifically the challenges around cloud, performance, and distributed computing. You are a quick learner, always eager to learn and improve.
You are able and willing to share your knowledge and guide other team members.
If youre all that, fun to work with, and want to make an impact while contributing to a wildly successful startup, then this is the right challenge for you.
What youll do:
Develop the next generation of our Cluster products and solutions.
Own and lead our Cluster features end-to-end, from design through development and deployment.
Debug, maintain, and improve the Cluster infrastructure, enhancing its ability to handle many thousands of databases with millions of requests per second.
Provide technical leadership and guidance to other team members.
Participate in various open source projects that we maintains and/or contributes to.
Work closely with team members, Product, DevOps, Support, Customer Success, and other R&D teams.

We are looking for a Software Engineer to join the Cluster team.
Why would you love this job?
As a member of the Core Platforms group, you will be responsible for the software behind the fastest NoSQL clusters on earth, supporting more than 200 million ops/sec at sub-millisecond latency with true linear scalability.
​Our ideal candidate is a strong individual that loves to work with a diverse team of bright and ambitious people. You are passionate about technology in general and specifically the challenges around cloud, performance, and distributed computing. You are a quick learner, always eager to learn and improve. You are able and willing to share your knowledge and guide other team members.
If youre all that, fun to work with, and want to make an impact while contributing to a wildly successful startup, then this is the right challenge for you.
What youll do:
Develop the next generation of ourr Cluster products and solutions.
Own and lead our Cluster features end-to-end, from design through development and deployment.
Debug, maintain, and improve the Cluster infrastructure, enhancing its ability to handle many thousands of databases with millions of requests per second.
Provide technical leadership and guidance to other team members.
Participate in various open source projects that we maintains and/or contributes to.
Work closely with team members, Product, DevOps, Support, Customer Success, and other R&D teams.

Our Cloud Operations team is hiring for a Cloud Operations Engineer
Were looking for team players who are highly motivated, with good attention to detail, and who have a fair amount of experience working in an intense production environment.
Why would you love this job?
As a Cloud Operations Engineer, you will participate in the operation of a large-scale, state-of-the-art automated product lifecycle: building, deploying, testing, and production rollout.
You will also participate in the creation and management of a busy production environment in all major cloud providers.
What youll do:
Maintain, manage, and support the production systems, processes, and engineering infrastructure.
Work closely with the engineering team to deliver ongoing releases and updates.
Automate and integrate complex processes.
Maintain application and complicated infrastructure components.
Help bridge the gap between R&D and Ops.
Work the occasional weekend on-call shift.

We are seeking an experienced and skilled IT Infrastructure Team Lead to join our growing organization.
In this role, you will be responsible for overseeing a team of IT infrastructure specialists and ensuring the seamless operation and maintenance of our company's IT infrastructure.
You will play a critical role in managing and improving our technology stack to support our business operations and growth.
Key Responsibilities:
Team Leadership:
Lead, mentor, and motivate a team of IT infrastructure professionals, fostering a collaborative and high-performance work environment.
Conduct regular team meetings, set objectives, and track progress to achieve department goals.
Infrastructure Management:
Manage and maintain the company's IT infrastructure, including virtualization, servers, networks, storage, and data centers.
Oversee system and network administration, ensuring high availability, security, and performance.
Project Management:
Plan and execute IT infrastructure projects, including hardware and software upgrades, migrations, and system integrations.
Define project scope, goals, and deliverables, and manage project budgets and timelines.
Troubleshooting and Support:
Provide technical expertise and support for complex infrastructure issues and incidents.
Collaborate with the IT support team to resolve escalated problems.
Security and Compliance:
Implement and enforce IT security policies and procedures to protect the company's data and infrastructure.
Ensure compliance with industry standards and regulations.
Capacity Planning:
Monitor infrastructure performance and capacity, making recommendations for upgrades and improvements as needed.
Vendor Management:
Evaluate and manage relationships with technology vendors and service providers.
Negotiate contracts and ensure cost-effective solutions.
Documentation:
Maintain detailed documentation of the IT infrastructure, including configurations, procedures, and incident reports.

We are actively seeking an accomplished IT professional to lead our Global IT department. In this pivotal role, you will provide strategic oversight for all Information Technology functions within our company.
Leading a team of IT managers, you will be responsible for steering the company's technology operations, driving the implementation of cutting-edge IT systems, and shaping comprehensive IT policies.
Job Descriptions:
Oversee all technology operations (e.g.global IT services: network, security, help desk, system) and evaluate them according to established goals.
Manage the global IT departments teams, distributed across multiple regions and sites.
Responsibility for computing and communications infrastructure in the organization.
Responsibility for designing the company's IT strategy to support business activity.
Analyze the business requirements of all companys units to determine their technological needs.
Purchase efficient and cost-effective IT equipment, software and services.
Inspect the use of technological equipment, software and services to ensure functionality and efficiency.
Subcontractors and consultants management.
Interact and cooperate with managers and stakeholders on every level across the organization.
Ability to combine between technological improvement and the business needs.
Control IT budget.

DevOps Architect, Infrastructure Operations is a new role reporting to our Director, DevOps.
We are seeking someone who will design and implement best-in-class designs and practices across the SaaS application and infrastructure to ensure high availability, and reliability of systems and applications, and streamline the workflow of DevOps.
YOUR DAY-TO-DAY ROLE:
Define and establish cloud architecture best practices, collaborating with software engineering teams.
Write HLD and LLD technical specs for new features and products
Optimize cloud resources for performance, cost-efficiency, and scalability.
Conduct design and Production Readiness Reviews, ensuring system observability, scalability, and reliability.
Implement robust security measures and ensure compliance with industry standards.
Create technical specs, and documentation, and monitor/troubleshoot cloud infrastructure.
Stay updated on emerging cloud technologies, providing leadership and mentorship to the team.
Act as a thought leader in cloud architecture, contributing to industry forums and guiding internal teams and clients on cloud adoption strategies.
International Travel at least 1x per quarter (As world events allow)
Pager/On-Call Duties which may include nights/weekends

We are seeking an experienced and talented Software Team Lead for our Salesforce team.
As a Team Lead, inspire and mentor our engineers to deliver exceptional products on time. Drive innovation to grow our leading product and make a meaningful impact.
YOUR DAY-TO-DAY ROLE:
Overseeing the development of new features and modules
Mentoring and supporting the personal growth of the engineers on the team
Lead a team of 8-9 engineers to engineering excellence while building scalable and high-quality software
participate in hiring processes for the team and the entire R&D
Supporting production cycle and customer-related issues
Be part of the R&D management layer and drive the R&D organization to scale