דרושים » תוכנה » Technical Support Engineer

As a Solution Engineer
, you will play a pivotal role in partnering with our sales team and customers to provide innovative technical solutions. Your expertise in areas such as Rabbit MQ, scripting languages, cloud and Kubernetes platforms, and database querying will be instrumental in driving successful customer integrations and enhancing our product offerings.

Sales Collaboration: Join sales calls globally to address technical queries and design tailored technical solutions.

Customer Testing Support: Guide customers through testing phases, tackling complex technical challenges to improve conversion rates and reduce testing duration.

Integration Leadership: Partner with Customer Success Managers (CSMs) during customer integration phases, leading technical processes for a seamless and efficient experience.

Process Enhancement: Document customer interactions, reflecting insights to the product team, and collaborating on technical documentation, SDKs, and best practices.

Responsibilities:

Pre-Production Testing: Conduct necessary tests with customers pre-production, and drive product and R&D teams to develop tools enhancing this process.
Technical Account Management: Act as a technical account manager, participating in regular calls with the CSM team.
Proactive Monitoring: Monitor customer behaviors such as usage patterns and API interactions, proactively addressing potential issues with the CSM team and customers.
Support Team Escalation Point: Serve as the escalation point for the support team for connectivity and API-related issues.

As a Team Lead , you will play a pivotal role in leading and shaping our application platform. You will be instrumental in guiding the development team, designing and implementing core elements of our application, and ensuring the successful delivery of features and services. This role offers the opportunity to lead a talented team, work on complex systems, leverage cutting-edge technologies, and contribute to the growth and development of our product.

You will:

Lead a team of developers in the design, development, and delivery of major features and services for our application platform.
Collaborate closely with Product, DevOps, and Data teams to align on project requirements, priorities, and timelines.
Provide technical guidance, mentorship, and support to team members, fostering a culture of collaboration, learning, and excellence.
Drive the adoption of best practices, coding standards, and development methodologies within the team.
Work closely with stakeholders to gather requirements, define project scope, and propose technical solutions.
Lead by example by actively contributing to coding, code reviews, and quality assurance processes.
Propose and implement improvements to the overall system architecture and development workflows to enhance efficiency and scalability.

We are looking for a Data Analyst Team Leader.
As a Data Analyst Team Leader, youll lead a team of analysts in constructing our next-gen data infrastructure, playing a crucial role in company decisions.
Youll collaborate with various stakeholders and departments, including product, business development, marketing, finance, customer support, and more.
You'll discover key insights from a range of data sources, shedding light on user behavior, feature adoption, operational efficiency, and other metrics and trends.
In this role, your mission will be to gain a profound understanding of the business, transforming raw data into actionable intelligence to guide our data-driven decision-making at every step of the way.
You'll simultaneously build and mentor our analytics team, supporting their growth and skill development.
This isn't just a job; it's a thrilling journey that will steer us toward unprecedented success!
Responsibilities:
Manage a team of 4-5 data analysts
Lead the implementation and utilization of Google Analytics within the organization
Conduct analysis on large, complex data sets reflecting user behavior, ensuring data quality, and maintaining high standards of communication and delivery
Look beyond the numbers to inform, influence, support, and execute our business decisions
Address complex challenges concurrently in a large-scale production system environment
Offer actionable recommendations and conclusions derived from data to shape our features and product roadmap
Proactively strive to enhance and refine your team's performance by supporting their growth and strengthening their skill set

We are looking for a Senior Data Engineer.
As a Senior Data Engineer, youll join our data engineering team, working alongside AI engineers, data scientists, backend engineers, analysts, and the BI team.
In this crucial role, you will take part in building our next-generation data platform that will advance us as a data-driven company.
Youll collaborate with different departments to identify data sources that shed light on every aspect of our product, including user behavior, new feature adoption, operational, financial, marketing KPIs, and more.
You will work with cutting-edge technologies and address the business needs of other department members, based on an in-depth understanding of our business and landscape.
Responsibilities:
End-to-end development of company data infrastructure
Build and design high-performance, near real-time ETL/ELT processes incorporating current and new data stack tools such as Airflow, AWS, Kubernetes, Databricks, dbt, Spark, and Kafka.
Build and design data platform components to enable clients to produce and consume data
Develop, implement, and maintain change control, testing processes, and monitoring infrastructure
Build and design self-serve components that can speed up the development cycle and time to market
Research and implement best practices and new approaches to our current data stack and systems
Deliver software solutions through iterative and agile processes while maintaining software quality and stability to current systems

Our company is revolutionizing the way companies connect with their customers and audiences.
We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way.
Leading B2B organizations all over the world such as ACI Worldwide, Snowflake, and Fujitsu are using our company to improve and understand their social presence in order to make better business decisions.
We are a global, fast-paced, and innovative start-up with offices in Ramat Gan, London, and Grand Rapids (MI).
As a Product Support Manager you will manage the Product Support Specialists to uphold the company SLAs while delivering fantastic first and second-level customer support.
Responsibilities:
Manage a small team of global product support specialists.
Actively respond to customer inquiries and drive issues to resolution.
Ensure that the support team is in compliance with the companys support SLA.
Be available and demonstrate going above and beyond for the team and customers.
Flexibility in availability to meet customer needs, support the team, resolve issues promptly, and uphold service standards.
Develop the product help center to improve self-service support.
Develop and improve internal processes to accelerate support quality and response times.
Work with stakeholders across disciplines to solve issues.

We are looking for an enthusiastic, experienced, and versatile full-stack engineer to take over multiple development responsibilities under the One group.
We are working with the most cutting-edge technologies, building a new and exciting cloud platform using mainly Golang, gRPC, Redis, PostgreSQL, Kubernetes, Docker and more.
How will you make an impact?
Designing and developing functional and/or technical capabilities within large scale products, making ongoing design decisions, and focusing on multiple product domains and technologies

We are looking for a Senior Data Engineer specializing in data stream processing, to help us grow and scale our data analysis platform. We have been growing rapidly over the last year, and were looking for someone to help us create the next generation of our platform that will allow us to handle a growing customer base and workload. You will have a key part in designing and implementing core elements of our data pipeline.



What you will be dealing with:

Build real-time data processing pipelines to discover medical devices, risks, and anomalies
Optimize and scale our data pipelines to help us handle a growing customer base
Design our data models for optimal storage and processing
Architect, design, and implement scalable and robust data solutions
Evaluate and recommend appropriate tools and technologies to support data infrastructure
Collaborate with data scientists, analysts, and other stakeholders to understand data requirements
End-to-end ownership of features, from inception to deployment

The company is growing rapidly, and we seek an R&D Team Lead to join our technology department . In this role, you will be responsible for leading a team of full stack developers and directly aligning our product development with the company's vision, ensuring the delivery of high-quality solutions.

This role is reporting to the VP R&D.

The Role

Lead a team of full stack developers, fostering collaboration and innovation
Work closely with the team members on building the features, including design & code review, testing scenario definition, and troubleshooting of production issues
Managing, mentoring and providing technical training to empower team members for success
Collaborate closely with Product, Design/UX, DevOps, and other R&D teams to understand project requirements and provide technical expertise
Recruit team members
This position is 75% management and 25% hands-on.

We are looking for a Fullstack Team Lead to manage our Core R&D team.
In this role you will:
Lead a team of 4-6 engineers who are responsible for the full software development life cycle, from conception to deployment. You will take responsibility for the development of sensitive parts.
Provide expert-level technical leadership and mentoring to the team, host weeklies, dailies, reviews, etc., as part of your management routines.
Understand the organization's data needs and provide solutions to other data stakeholders, such as data analysts, engineers, and product managers.
Produce state-of-the-art data engineering development methodologies, including code reviews, monitoring, tests (unit, component), infra as code, ci/cd, and more.
Continuously maintain a healthy and up-to-date data tech stack, guaranteeing scalability and robustness.
Collaborate with Analysts and Business Stakeholders on data requirements and functional specifications.
Design client-side and server-side architecture.
Write effective APIs.