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Who We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

The Role:
We’re looking for a Microsoft Dynamics 365 CRM Administrator to lead the implementation and evolution of our Microsoft ecosystem, ensuring smooth operations, scalability, and top-tier user experience across departments. In this critical role, you’ll design and administer our Dynamics 365 CRM and Power Platform systems while supporting high-impact business processes, from partner onboarding to enterprise workflow automation. You’ll work closely with stakeholders across time zones and business lines to translate needs into scalable configurations and sustainable architecture. This role offers a high degree of autonomy and influence within a mission-driven, fast-paced fintech environment

Who You Are:

* A solution-oriented professional with strong project ownership skills
* Available to work primarily US hours (NY Time Zone)
* An excellent communicator, fluent in Hebrew and English, across remote and hybrid environments
* Passionate about building scalable systems and streamlining business operations
* A self-starter who thrives on structure, clarity, and cross-functional collaboration
* Committed to data quality, system integrity, and user success

What You’ll Actually Be Doing:

* Own and manage the entire Microsoft stack at Cross River including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, Teams, and Outlook
* Administer, configure, and continuously improve D365 CRM and the Power Platform suite
* Lead architecture, governance, and release management for environments, CI/CD, and ALM
* Provide technical support and training to users across the company
* Maintain environment security, compliance (GDPR, GLBA), and disaster recovery policies
* Act as a technical SME and advisor for partner onboarding processes and cross-functional solutions
* Champion data accuracy and oversee documentation, data uploads, and reports
* Manage solution lifecycle including capacity planning, licensing, provisioning, and telemetry
* Evaluate and implement changes via configuration/customization based on evolving business needs

Why You’ll Love Working Here:

* Flexible hybrid model: 3 days a week in the office – A must
* ₪1,000 net monthly wellness benefit – from therapy to Pilates to your kid’s art class
* Full Keren Hishtalmut, private health & dental insurance
* Donation matching, volunteering days, team outings, and mentorship programs
* A mission-driven culture that values ownership, trust, and meaningful impact

Next Step:
Hit apply!

Required Senior DevOps Engineer
Description
Are you interested in working in an agile environment supporting and delivering industry-leading field service mobile applications and services?
Youre a talented, remarkable, and ambitious DevOps Engineer with good skills in Back end development? Come join us!
As a Senior DevOps Engineer, you will ensure the reliability, availability, and scalability of our infrastructure, applications, and services. You will work closely with our development and operations teams to ensure our systems are optimized for performance and security.
The role
You will be in charge of:
- Managing AWS or other equivalent cloud provider infrastructure
- Managing and operating GitHub / Bit bucket repositories and Docker
images
- Support and troubleshoot the engineering / research teams with AWS and GitHub issues
- Setting up, maintaining, and deploying tools and products to various
distributed systems.
- Managing and enforcing our infrastructure security.
-Position in our office at Jerusalem.

Required Cloud Architect
Jerusalem
Description
As a Cloud Architect, you will be responsible for designing, leading, and delivering cloud and on-prem management platforms. Your expertise in interfaces, components, and design patterns will be essential in building high-scale platforms and ensuring technical synchronization across all R&D functions. You will work in intensive collaboration with multidisciplinary interfaces and teams to drive innovation and deliver optimal solutions.
The role
Design, lead, and deliver cloud and on-prem management platforms.
Specialize in interfaces, components, and design patterns.
Lead and perform proof-of-concepts (POCs) for new concepts and approaches.
Build high-scale platforms to meet business requirements.
Technically synchronize all R&D functions to create a complete and coherent solution.
Collaborate intensively with multidisciplinary interfaces and teams.

seeking an experienced and highly skilled Global IT Manager to oversee and actively drive the technology infrastructure for our global operations. This is a senior, hands-on leadership role that will manage and guide a cross-functional IT team while maintaining and optimizing critical IT systems across all global offices. The position requires deep technical expertise and the ability to manage complex IT projects, infrastructure, and provide technical leadership across a geographically dispersed team.

Key Responsibilities:

Lead and manage a global IT team, ensuring effective support, maintenance, and optimization of the company's IT infrastructure across all global offices, including Israel, Ukraine, the Philippines, New York, London, and Tokyo.
Manage the procurement of Data Center equipment, such as servers and network equipment.
Develop the IT budget in conjunction with the finance department, and ensure adherence to the approved budget.
Provide hands-on management of critical IT infrastructure, including servers, workstations, and network devices, ensuring high availability and performance.
Oversee day-to-day operations, including the implementation and management of Linux environments, networks (LAN/WAN), and communication systems (VoIP).
Take a proactive approach in maintaining and upgrading existing infrastructure, ensuring it remains aligned with the companys technology needs.
Collaborate with key stakeholders to assess and implement new technology solutions, contributing to company-wide technology strategy.
Provide leadership in IT security, including managing firewalls, VPNs, data encryption, and other security measures to safeguard company data.
Ensure compliance with global data privacy and security regulations.
Troubleshoot and resolve complex software, hardware, and network issues across multiple global locations.
Develop and execute disaster planning and maintain data backups.
Lead and mentor the IT team, promoting continuous learning and professional development.
Stay current on industry trends and emerging technologies to bring innovative solutions to the organization.

We are seeking a hands-on Head of DevOps to lead and scale our global DevOps team. In this strategic role, you will transform our very complex setup and configuration process, which is currently text-based and manual, into a semi-automated and scalable. . You will be responsible for shaping our DevOps culture, driving automation, and managing the allocation of DevOps resources..

This is a high-impact leadership role requiring deep technical expertise, operational excellence, and strong collaboration with engineering, QA, and client delivery teams.

Revolution / transformation



Key Responsibilities

Lead, mentor, and grow a distributed team of DevOps engineers.
Oversee environment versioning, configuration management, and infrastructure automation.
revolutionize our text-based configuration into a generator-based process, supporting a quick span to multiple servers and flexibility to development expansions.
Drive DevOps knowledge collection and team training - the DevOps team should be the Gold standard as to how to configure and deploy any component or module.
Manage the team - recruit, train, allocate tasks, supervise delivery. (Note that you are not expected to be the technical leader).
Drive adoption of DevOps best practices, including monitoring, incident response, and security hardening.
Continuously evaluate and integrate new technologies to enhance reliability, scalability, and speed of delivery.

As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

We are searching for a Head of Customer Support & Service who can build a world class support organization from the ground up. This leader will own the entire customer support experience, design the operational foundation, and guide the team as we scale globally. You will bring structure, excellence, and clarity to every stage of the merchant journey.
Your future impact matters more than your past. This is your opportunity to shape a high performing support function in a fast paced environment where your work directly influences merchant satisfaction and company outcomes.
Your Arena - Know your impact
As the Head of Customer Support & Service, you will transform our support operation into a predictable, scalable, and merchant focused department. You will lead the frontline team, define operational standards, and ensure top tier service delivery.
Operational Leadership: Own all support activities including inbound support, service delivery, triage, escalations, and performance management.
Merchant Experience Ownership: Define SLAs, communication standards, and quality expectations to deliver consistent, high quality merchant interactions.
Team Management and Development: Lead and mentor the support team in the Philippines while designing training, QA, and coaching systems that elevate performance.
Process and Structure Building: Create workflows, documentation, escalation paths, and operational frameworks that form the backbone of a mature support function.
Cross-Functional Collaboration: Partner with Product, Customer Success, Onboarding, and Operations to resolve friction, surface insights, and improve the merchant journey.
Service Insights and Improvements: Analyze recurring issues, provide actionable insights, and help drive product enhancements that reduce support load and increase satisfaction.