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we are seeking a senior infrastructure engineer to own the operation, reliability, security, and continuous improvement of our global server infrastructure. the role is primarily focused on physical and virtual servers, operating systems, Storage, backup, identity, monitoring, automation, and cloud compute, while providing broad tier 2-3 troubleshooting across systems, networking, and security. the engineer will resolve complex incidents, lead infrastructure projects, and partner with network, security, cloud, development, and operational teams to deliver scalable, compliant, and cost-effective services.
why join us
purpose: we invest in what matters. from meaningful-future shaping projects to competitive compensation, we empower you to grow your career while making a lasting impact.
people: connection starts within. we collaborate, celebrate wins, and create an environment where everyone can do their best work.
possibilities: our belief shapes whats next. our technology powers the most reliable and energy-efficient connections around the world - and our team powers new products and markets that come next.
responsibilities
server and systems operations: own tier 2-3 administration and support for Linux and windows servers, virtualization, cloud compute, Storage, backup, identity, patching, configuration, capacity, and lifecycle management across global environments.
reliability, monitoring, and automation: monitor server and platform health, analyze performance and availability, resolve complex incidents and root causes, automate provisioning and recurring operations, and implement improvements that reduce risk and downtime.
infrastructure security: harden servers, remediate vulnerabilities, maintain privileged access and security baselines, support audits and compliance controls, and coordinate incident response with cybersecurity teams.
network and cross-platform support: provide tier 2-3 troubleshooting for dns, dhcp, tcp/ip, routing, switching, firewalls, vpns, load balancing, and application connectivity as they affect server and infrastructure services.
projects, recovery, and governance: lead server migrations, upgrades, infrastructure deployments, disaster-recovery testing, documentation, standards, change management, vendor coordination, and operational handoff for global services.

Technical Onboarding & Implementation Manager Who We're Looking For - The Dream Maker We’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers. You’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself. You’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome. This is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The Impact You’ll Have Help customers reach activation and first value faster through clear, well-managed implementations. Improve onboarding completion rates and remove recurring technical and operational blockers. Build a repeatable, measurable onboarding operation that can support growing customer volume and a future team. What You’ll Own End-to-End Implementation Independently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success. Serve as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders. Define implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion. Manage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance. Hands-On Technical Delivery Personally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues. Own integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements. Work directly with customers and internal teams to validate integrations and ensure readiness for activation. Building Workflows & Processes Design, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed. Establish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs. Put processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience. Define and own onboarding KPIs, including completion rates, time to activation, and time to value. Monitor active accounts, identify stalled implementations, and proactively drive customers toward completion. Introduce automat