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We are seeking an experienced and hands-on Head of Support to lead our global Support organization. This role oversees Technical Support Engineering (TSE) functions, escalations, incident leadership, customer experience, and global operational excellence. The ideal candidate brings strong technical depth, proven leadership in SaaS/B2B support, and the ability to build a high-performing, customer-focused support culture.

Global Support Leadership:
Lead and coach global Technical Support Engineering teams.
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs.
Maintain clear global processes and standards.
Align with regional leads for coverage across time zones.

Technical Expertise & Escalations:
Act as the senior escalation point for complex issues.
Guide engineers in root cause analysis, distributed systems, and observability.
Oversee incident management with strong communication and collaboration.
Maintain hands-on knowledge of our architecture and tooling.

Operational Excellence:
Drive continuous improvement to streamline workflows and reduce escalations.
Enhance productivity through better tools, processes, and automation.
Own KPI frameworks, dashboards, and data-driven reviews.
Partner with Product and Engineering to bring customer insights into product enhancements.

Customer Experience:
Promote a customer-first culture in Support.
Represent Support in critical situations and executive escalations.
Ensure consistent, clear communication with customers.
Strengthen collaboration with Sales and Product.

Training & Team Development:
Own onboarding and ongoing training for Support engineers.
Ensure the team stays current on product capabilities.
Foster collaboration, accountability, and ongoing learning.

We are a fast-moving team within a growing Security Cloud-Native Application Protection company, supporting engineers in the day-to-day delivery of high-quality products.

We use a modern DevOps tech stack including Jenkins, Kubernetes (AKS, EKS, GKE, OpenShift, TAS), BitBucket, GitHub, Python, Terraform, and follow GitOps and Agile best practices.



Responsibilities :

Solving problems using code (configuration, infrastructure, tooling, and automation).
Collaborating with feature teams to design effective release processes.
Contributing to architectural designs and their infrastructure interactions.
Reviewing code and participating in knowledge sharing to ensure high-quality standards.

Were looking for a highly motivated and experienced Go/C++ Engineer to join our strategic core team.

This team is responsible for building Aquas cutting-edge endpoint security solutions for Containers, K8S, and Cloud Workloads.

We are building a state-of-the-art security platform for large enterprises in the exciting and innovative new field of Cloud Native applications.

Our systems are deployed on thousands of customer servers around the world. A distributed system to watch over distributed systems!

Main responsibilities:

Take end to end ownership of projects from requirements to production.
Evaluate technologies, run proof of concepts and promote changes in the technological stack.
Collaborate with all other development teams in R&D.
Be an effective part in owning and supporting the teams services in multiple production environments.
Apply best practices for high quality design, code and tests.
Mentor, support, guide and assist team members in their day-to-day software development challenges.
Understanding the vision, short and long-term goals & product backlog to ensure smooth implementation.
Identify and coordinate dependencies with external teams and stakeholders.
Promote a collaborative team environment that fosters ownership, creativity, and innovation.

This role will be pivotal in managing our modern, cloud-first infrastructure with a focus on Azure, AWS, Office 365, Intune, and enterprise security platforms. The ideal candidate is a senior-level engineer who thrives on automation, scalability, and supporting a dynamic, hybrid workforce.



Key Responsibilities:

Design, manage, and secure systems across Azure, AWS, Office 365, and Docker-based environments.
Oversee device management policies and compliance via Microsoft Intune across Windows, macOS, and mobile platforms.
Lead onboarding and offboarding workflows, integrating automation and security best practices.
Develop self-service solutions and automated workflows for IT operations using tools like PowerShell, Python, Azure CLI, AWS CLI, and code/no-code platforms (e.g., Workato, Torq).
Administer Entra ID (Azure AD), including conditional access, MFA, and role-based access control (RBAC).
Enforce endpoint and cloud security using CrowdStrike, firewalls, and Cato Networks, and conduct routine audits.
Troubleshoot and manage complex network environments, VPNs, and cloud-based firewalls.
Provide advanced technical support and guidance to internal IT and service desk teams.
Maintain comprehensive documentation and mentor junior staff.

we are looking for a DevOps Director to lead and scale our DevOps and SRE teams. This role blends strategic leadership with deep technical expertise ensuring our cloud infrastructure, CI/CD pipelines, and production environments are reliable, secure, and cost-efficient. Youll define our DevOps vision, drive automation, and evolve our observability, scalability, and release practices.

Responsibilities

Lead and mentor DevOps and SRE engineers across multiple locations.
Define the roadmap for infrastructure, automation, reliability, and cost optimization.
Partner with R&D, QA, and Product teams to enable smooth, scalable, and continuous delivery.
Oversee cloud environments across AWS, Azure, and GCP, ensuring performance and cost efficiency.
Manage infrastructure-as-code using Terraform and Helm for Kubernetes deployments.
Own CI/CD pipelines built with GitHub Actions and ArgoCD.
Lead observability, monitoring, and incident management using Grafana, Prometheus, and ELK.
Ensure compliance, security, and best practices across infrastructure and operations.

We are looking for enthusiastic, experienced, and versatile DevOps for taking over multiple responsibilities under the One Engines group.
We are working with the most cutting edge technologies, building a new and exciting cloud platform using mainly Golang, gRPC, Redis, PostgreSQL, Kubernetes, Docker and more.
How will you make an impact?
You will make a substantial impact by improving the development lifecycle and accelerating features to production, ensuring a swift and efficient delivery process.

We are looking for a passionate DevOps Team Lead that will be responsible for leading a team of DevOps engineers in the design, implementation, and maintenance of cloud-native application deployment in AWS/Kubernetes.
How will you make an impact?
In this role you will be responsible for:​
Lead, teach, and grow a team of experienced DevOps engineers and DBAs
Identify and implement process improvements to increase the efficiency of the DevOps team.
Provide technical leadership to the DevOps team, including mentoring and coaching.
Work closely with the engineering teams to define infrastructure needs and provide them with DevOps support and training.
Research and integrate new technologies into our stack
Create and maintain technical documentation
Manage, monitor, scale, and troubleshoot a distributed highly scalable, highly available, customer-facing software stack
Mentor and coach others in the cloud and DevOps tools and practices

we are on the lookout for a dynamic DevOps Engineer - a role for someone with the word agility tattooed behind their eyelids. This role is the link between development and deployment, highlighting the ability to think like an engineer and function as an operations professional. Dynamic Yield is committed to quality products and timely delivery cycles. Merging those two is the mission for our high-quality DevOps Engineer.
Were looking for someone who has the customer in mind, in terms of deployment frequency, dependable releases, and in close alignment with business objectives. The goal is to reduce the time between committing changes, updates, and product launches in normal production while maintaining the highest standards possible.
Role:
Provisioning, managing and improving our AWS cloud infrastructure - EKS/Kubernetes clusters, EC2 instances, CloudFront, Serverless apps & more
Design, build, and maintain CI/CD pipelines, using code, configuration, build, deploy, and monitoring tools
Troubleshoot large applications You need to know what to do when something complex breaks down
Code OK- We don't just operate tools, we build new tools too
Work closely with developers in design and supporting new features, services and troubleshoot problems
Apply, integrate and improve open source tools to extend operations capabilities and efficiency
Find your way around the HTTP/TCP stack
R-264013

we are looking for a DevOps Tech Lead a hands-on technical leader who thrives on bridging development and operations at scale. This role is ideal for someone passionate about automation, reliability, and mentoring others while driving architectural and operational excellence across our cloud infrastructure.
As the DevOps Tech Lead, youll be responsible for designing, implementing, and evolving our infrastructure and delivery pipelines while leading a team of talented DevOps engineers. Youll collaborate closely with development, product, and operations teams to ensure efficient, secure, and high-quality releases aligned with business goals.
Role:
Lead and mentor a team of DevOps engineers, guiding best practices in automation, reliability, and cloud infrastructure.
Architect, provision, and manage AWS cloud infrastructure, including EKS/Kubernetes clusters, EC2 instances, CloudFront, and serverless applications.
Design, build, and optimize CI/CD pipelines to enable fast, safe, and repeatable delivery.
Collaborate cross-functionally with R&D teams to design scalable systems, troubleshoot complex issues, and support new product initiatives.
Champion Infrastructure as Code principles using tools like Terraform and CloudFormation.
Drive observability and reliability through monitoring, logging, and alerting systems (Prometheus, Grafana, ELK, etc.).
Foster innovation and continuous improvement, adopting new tools and practices to increase efficiency, scalability, and cost optimization.
Contribute to hands-on coding and automation efforts when needed lead by example.
Partner with stakeholders to align DevOps initiatives with business objectives, including uptime, deployment velocity, and cost efficiency.
R-264397

Were seeking an experienced DevOps Engineer to serve as the sole dedicated DevOps person for our engineering group. This role reports directly to the Head of Engineering. You will partner broadly across our engineering teams, supporting specific squads or initiatives to drive DevOps, infrastructure, automation, cloud operations, tooling, and cost optimization.

Your work will span external cloud operations, internal dev teams CI/CD and deployment automation, AI/LLM tooling, and cloud FinOps.

In this role, you will:

Lead the design, implementation, maintenance, and improvement of our cloud infrastructure and deployments especially on Google Cloud Platform (GCP) and/or Microsoft Azure (with GCP a strong preference; experience on both is a big plus)

Own and evolve CI/CD pipelines, deployment automation, and developer tooling to streamline releases, reduce friction, and increase team velocity

Collaborate with different engineering teams to identify manual/deployment bottlenecks, build and deliver automation solutions, and improve their DevOps practices.

Execute engineering org-wide initiatives, including AI/LLM gateway tooling, internal dev tooling (e.g., Claude Code assistants), and other horizontal improvements.

Drive Cloud FinOps: monitor, analyse, and optimise cloud spend; evaluate and implement self-hosting (versus SaaS) alternatives; proactively reduce cost while maintaining reliability and scale.

Support operational practices including monitoring, alerting, incident response, backups, disaster recovery, security best practices, and infrastructure scalability.

Be the go-to DevOps partner across teams - youll rotate focus as needed among squads, enabling them to self-serve faster.

You will be responsible for:
* Systems Administration of the core systems and tools related to customer journey
* Configure databases, automations and UI/UX.
* Ensure data integrity, user management, and governance across the stack.
* Build and maintain cross-system integrations using iPaaS solutions to ensure seamless data flow between tools.
* Being a main stakeholder in the AI builders group to integrate wisely cutting edge technologies together with the well-stabled primitive systems.
* Partner with the cross-business operations team, mainly with RevOps, DevOps and FinanceOps teams.
* Identify manual processes and design scalable automation solutions.
* Support dashboards, KPIs, and analytics initiatives with well-structured data pipelines.
* Support new tool evaluations, and implementation projects.
* Provide training, documentation, and best-practice enablement for end-users.


About ActiveFence:
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.

Hybrid:
Yes

Join our fast-growing IT Support team as an IT Support Admin, working with cutting-edge technologies in a dynamic environment. Your responsibilities will include:
* Maintaining and improving the company's systems infrastructure with a focus on security protocols.
* Providing global service and support to end-users and partners across multiple sites.
* Resolving complex and escalated support issues.
* Managing user lifecycles (onboarding/offboarding) and automating related processes.
* Implementing automation to enhance user experience and IT productivity.


About ActiveFence:
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.