לוח משרות דרושים Customer Success Manager משרה מלאה

an innovative startup in the retail industry, offering an in-store visibility solution that provides granular planogram and display information, shopper insights, and data -driven recommendations. Leveraging existing security cameras' API connection, our solution enables brands to measure the return on investment (ROI) for sales levers across the store and make data -backed changes to maximize sales effectiveness. We are seeking a highly motivated and experienced Head of Sales and Customer Relations Israel.
We are seeking a highly motivated and experienced individual to join our early-stage startup as a Sales and Customer Success Manager. In this role, you will be responsible for building and executing the sales process from scratch, acquiring new customers, and leading the onboarding process to ensure their success.
Responsibilities:
Develop and implement a comprehensive sales strategy to drive revenue growth.
Identify and target potential customers, conduct sales presentations, and close deals.
Lead the end-to-end customer onboarding process, ensuring a smooth transition and successful adoption of our products/services.
Build and nurture strong customer relationships, acting as their primary point of contact and providing exceptional support.
Collaborate with cross-functional teams to continuously improve the customer experience and refine our offerings.

Power the Future with us! We are a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
What You Will Be Doing:
* Build and maintain long-lasting solid client relationships.
* Traine and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.
Country:
Israel
City:
Herzliya.

We are looking for a Senior Technical Project Manager.
What youll do:
Serve as the point of contact and project manager for all implementation and integration activities with the projects channel partner, collaborating closely with our R&D leaders and leading detailed scoping, data integration, project planning, KPIs definition and control, project execution, UATs and go live process.
Track progress internally and externally, making sure the project is on the right path while identifying and managing risks on completion.
Establish and maintain relationships with US clients and stakeholders.
Lead execution process from end to end, controlling customer requests and managing expectations on both sides.
Collaborate with cross-functional teams to define project goals, scope, and deliverables.

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel Aviv.
You Will:
Multitask between different communication channels and departments.
Providing answers by identifying problems.
Interact with customers & resolve issues.
Ensure high customer satisfaction, creating engagement and retention in all levels.
Help to develop and implement standard methodologies, processes and tools to improve customer experience.
Anticipate customer needs, provide proactive guidance and offer solutions.
Job number- R_101911.

* Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact and liaison between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in Tailor Brands
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
* Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands

Who we are: Incredibuild empowers developers to radically accelerate their work by shortening build times, allowing more iterations and faster product releases. Thousands of customers including world-leading brands trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating Time-To-Market for leading brands. We’ve helped over 200,000 developers at tech giants like Microsoft, Samsung, Nintendo, Amazon, and many others to develop some of the most successful software in many industries such as gaming, financial services, Embedded software, and more. In the past three years, Incredibuild has been in hyper-growth, expanding globally with no signs of slowing. We have secured multiple rounds of investments to keep expanding our market share. This is your opportunity to join a category leader and make a difference. To read more You will get the chance to join a powerful and global Customer Success team and will be using your skills, expertise, and energy to make a huge impact.
What You'll Be Doing
* Manage a large-scale customer portfolio in the SMB segment globally (EU be the key focus)
* Maintain and build relationships with portfolio customers to retain and grow, working very closely with all teams in the CRO group (tech, sales, solutions and operations).
* You will be accountable for delivering value to customers as well as closing deals and generating revenue, “crushing” your quota!
* Clearly articulate and demonstrate Incredibuild value proposition and promoting new solutions
* Diligently study your customers’ business and architecture and identify expansion opportunities building a healthy expansion pipeline.
* Manage risk and retention and handle all aspects of customer engagement with other customer-facing team members.
* Be the ambassador of your customer portfolio in Incredibuild and represent the company and the Customer Success team. *This is a hybrid position, working days Monday-Friday

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

We are a mobile app user acquisition tech company. Our innovative technology and talented team make us one of the top players in the industry.
We seek a skilled, highly motivated, and eager-to-learn Client Success Manager to join our team. As a CSM, you will play a key role in our campaigns' success and help drive our clients' growth.
Responsibilities:
* Manage a portfolio of mobile app developers and agencies.
* Oversee online campaigns and assess performance.
* Utilize data -driven insights to analyze and optimize campaign results and provide yield strategy recommendations.
* Handle technical deployment and execution of campaigns.
* Contribute to business development efforts.

As part of the Customer Success Services organisation , Premium Engagements offerings provide a holistic, strategic partnership between SAP and our key strategic customers. Our services are a catalyst for our customers unique digital transformation, enabling differentiating innovation and exceptional business outcomes.

YOUR FUTURE ROLE

Being a cloud company, places great value on Customer Success.

In your role you will:

Be accountable to define and drive a multi-year engagement(s), with an end to end view of your customers priorities and commitment to achieve them.
Own the alignment of the business vision and the creation of a trusted strategic relationship that delivers short term results whilst at the same time building a sustainable medium-term engagement (3-5years) and a best-in-class/suitable engagement and governance.
Elevate the client relationship through enhanced partnership, and end to end account management to achieve expectations and drive long term incremental commitment and profitable revenues.
You will help ensure appropriate interpretation and execution of Global strategy at your customer working as part of a wider account team including both Licence and Services
Assume a leadership role responsible for delivering business results through effective management of a delivery team gearing on-site and remote resources
Ultimately responsible for the delivery of Services engagement at the account, coordinating and aligning strategy, planning and execution with other stakeholders from SAP
Achieve the teams goals, with strong focus on renewal, expansion, adoption and reference goals
Actively get involved to support customers at risk, showcasing experience and commitment to both internal and external stakeholders
Contribute to professional development of members of your team, through coaching and mentoring as well as providing feedback to respective line managers

We are looking for a Senior Demand Manager.
Provide ongoing performance feedback and Manage key accounts for growth and success.
Responsible for communicating with demand partners and maintaining regular contact on their goals and needs.
Work closely with our global Sales, Account Management teams, Product, R&D and operations team.
Collect data and perform analysis on complex data sets to create actionable insights and maximize revenue opportunities while ensuring partners KPIs.
Analyze ROI based on deliverables and performances.
Be responsible for optimizing campaigns while working on different video platforms to do so.

We are looking for a Senior Technical Customer Success Manager.
Provide ongoing performance feedback.
Communicate with international partners (publishers) on a daily basis on their goals and needs.
Manage key publishers for growth and success.
Ensure that technical and business-related issues are handled quickly and appropriately.
Manage, prioritize, and oversee his daily tasks of the team.
Consolidating reports - collect & gather data from different reporting systems to ensure partners KPI achievements.
Work with our demand (advertisers) providers to maximize revenue.
Perform daily optimization on ad campaigns and Video units.
Analyze ROI based on deliverables and performances.
Work closely with our global Sales, Account Management teams, Product and R&D.

A global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with is basically guaranteed.

Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMOs, CRM Leads, project managers, and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

We are looking for a Customer Project Manager to join our results-driven Customer Operations department. As a Customer Project Manager, you will own the entire onboarding project to designated enterprise customers and will act as the main focal point for the customer.
The objective of the role
Lead the technical and delivery relations with the companys global strategic customers, from the initial relations, via deployment and delivery, through production.
The companys customers are primarily global banks.
Create and maintain strong relations with the different stakeholders of the customer, globally, with a special focus on the technical and project aspects.
Set the milestones for each project within the global customer projects, answer the customer queries regarding implementation and technical issues, and sync with the companys teams to effectively and efficiently deliver the projects according to the plans.
Work with internal and external stakeholders, while implementing complex, project-based processes to bring increased efficiency in the delivery of all projects and maintain high client satisfaction to manage the projects of these strategic customers in all relevant countries and territories.
Define the specific projects objectives within the program and oversee quality control throughout the life cycle of the project. This will be done with coordination with internal resources that will assist in defining the product aspects.
Responsibilities:
Be the main focal point of the customer for all the project deliveries within the account/program.
Manage customer satisfaction through all deliveries.
Set and continually manage project expectations with team members and other Intra and inter-stakeholders.
Manage the delivery aspects of global projects.
Sync with all internal stakeholders on the delivery process of solution to key customers.
Create and manage the plan for delivering solutions to customers hand-off.
Define and document project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
Plan and schedule project timelines and milestones using appropriate tools, and identify and manage project dependencies and the critical path.
Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion.
Estimate the resources and participants needed to achieve project goals.
Assemble and coordinate the internal and external teams to gain consensus on deliverables from each team.
Collaboratively adapt existing and develop new project plans, processes, and communication standards for the operations teams.