דרושים » מחשבים ורשתות » Senior Technical Project Manager

As a technical project manager on our team, you will have the opportunity to take part in developing a cutting edge application that has a real impact on hundreds of thousands of customers' lives.

You Will:
You will be responsible for planning, leading, organizing, and motivating agile project teams developing customer facing products. Defining and implementing R&D KPIs and metrics to support team's productivity and velocity improvement to assure all plans are delivered on time with high quality.
Focus on managing projects using Agile methodologies. Embrace Agile values and principles, emphasizing iterative delivery, flexibility, and collaboration.
Implementing and managing the release process from development to testing and then finally to the production environments.
Proactively work to improve KPIs by analyzing workflows and collecting metrics that can help quantify engineering productivity and velocity.
Work closely with Product Managers, Developers, BA/BI and QA to consolidate all features and improvements that are being released and keep an up-to-date roadmap representation of past, current, and future releases.
Manage risks and resolve issues that affect release scope, schedule, and quality.
Set project schedules and milestones, monitor progress and work cross-functionally to ensure on-time completion of development milestones,
Adjust project scopes and timelines in a fast-paced and dynamic environment
Enable collaboration and communication within the teams. Foster a self-organizing team environment, encourage cross-functional collaboration, and empower the teams to make decisions and solve problems collectively.

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

We are looking for a Customer Success Manager who will drive retention and growth among our most valuable B2B customers, by understanding their business needs and helping them succeed and expand their ongoing activity on the platform. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth and driving satisfaction and loyalty, while serving valuable insights across the organization.
The ideal candidate is a natural relationship builder with a proactive, result driven approach, demonstrating strategic thinking, alongside sales capabilities. The candidate should be a proactive problem solver with impressive communication and presentation abilities.
About us
Our solution to addressing the unique needs of larger businesses in todays dynamic business landscape. When discovering freelance talent, we know you dont need just anyone to accomplish your project. You need the right person. Thats why our end-to-end solution curates exceptional freelance talent based on their skills. Need extra support? Our Business Success Team is trained to match you with the best fitting talent for your project. They are there to guide you through any step of the process, wherever and whenever you see fit.
What am I going to do?
Develop and maintain strong, long-lasting relationships with key stakeholders to drive growth, loyalty and satisfaction, and achieve sales targets.
Develop a deep understanding of clients plans, goals and challenges to position offering effectively.
Communicate regularly with clients to provide updates on product innovation, industry trends and any relevant news.
Collaborate with internal departments, including business, product and marketing to create satisfying solutions for clients and support their growth.
Serve as the primary point of contact for our high-valued accounts, providing proactive support and guidance to ensure their ongoing success and satisfaction.
Identify and pursue business opportunities for account expansion and upselling additional products or services to increase customer lifetime value and maximize revenues.
Monitor account health and proactively address any issues or concerns to minimize churn and maximize customer retention.
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Consulting, matchmaking and project management with relevant buyers
Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

As a Program Manager, youll be responsible for supporting the Data Security Product Group, whose mission is to use Zero Trust principles to seamlessly secure critical business data from Insider Threats and External Attackers, and enable authorized employees to securely collaborate with partners, suppliers
and customers.

Your primary focus will entail driving the scheduling, scoping and end-to-end execution of projects for the Product Group, working directly with Engineering Developers, Product Managers, and Dev Managers to ensure timely delivery against the roadmap. You will work closely across functional teams, and across
geo-locations in Israel, the United Kingdom, Europe, and the United States to co laborate and ensure dependencies are well known, critical issues are identified and driven to resolution.

What You'll Do:

Partnering and direct facilitation with teams at all levels; from in the weeds with developers on projects to summations at the executive level.

Demonstrates the ability to learn and communicate technical context and align it with business objectives to help drive project deliverables, resources, and timelines.

Creating and driving the project schedule, working with dev management task assignments, and managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups.

Collaborating with staff and management of multiple worldwide business units (including subject matter experts, product management, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.

Proactively tracks the status of project activities and ensures that schedules and priorities are being met.

Ensures critical issues are identified, tracked through resolution, and escalated if necessary.

Proactively manages daily/weekly project communication and status reporting.

Leads Scrum meetings and creates and follows up on meeting minutes/action items.

Flexibly working across timezones to help coordinate and follow up on work.

Willingness to travel both locally and internationally several times a quarter (depending on geo-political circumstances)

Based on the current situation in Israel, this role includes the flexibility to work remotely/from home a few days a week.

We are looking for a project manager to lead varied cross-organizational projects, support, guide, reflect via tools, raise flags, help mitigate problems, and ensure we deliver what and when we plan to deliver.
Key Responsibilities:
Project management of strategic cross-org projects:
Work with different executives to initiate a project, define scope timeline and KPIs
Create and manage integrated project plan and identify project critical path
Monitor and review project progress and timelines and ensure all stakeholders adhere to the committed plan
Perform project risk management - identify potential risks, ensure risks are understood, suggest mitigations, and ensure successful execution of mitigations
Facilitate decision-making and take decisions when needed to be aligned with the executive sponsor
Manage the project integrations between departments/project phases to ensure effective collaboration and seamless delivery
Identify and resolve issues to ensure project success
Constantly and communicate plan and status with all relevant stakeholders
Accountable for an ongoing update of progress on project management tools and ensuring others updates in the system are well-documented
Develop business and operational processes, and support the implementation of these processes in relevant applications when necessary. This includes the development of efficient processes within groups and in between groups, with continuous process improvements.
These processes should be repeatable, agile, and audit-ready at any time.

In this role, you'll assist in quality assurance, project coordination, and deployment of AI solutions in hospitals. You'll collaborate with various teams, contribute to solution performance, and support the enhancement of the AI module lifecycle. Additionally, you'll lead multiple projects in a dynamic startup environment while fostering a supportive team atmosphere.

Responsibilities
Serve as a technical focal point in the quality assurance process for our algorithms and AI systems, from integration to monitoring and incident response.
Serves as a key player in the collaboration and communication between the development and go-to-market teams
Lead project coordination, managing specifications, timelines, and deliverables alongside internal and external stakeholders.
Collaborate with key teams such as delivery, solution architecture, data science, and customer success to aid in risk management and identify new opportunities.
Contribute to the deployment of our AI solutions in hospitals, effectively communicating across different domains.
Develop a fundamental understanding of our algorithms, system, customers, and product. Your input will influence the performance of our solution across multiple projects.
Enhance the quality and speed of our AI module lifecycle through the identification of key milestones in the process and supportive tools development.
Lead multiple projects in our dynamic, agile, and rapidly growing startup environment, under the guidance of experienced project managers.
Identify processes that require scaling and re-design.
Help foster an inclusive and supportive team environment, balancing results with team well-being.

As a Program Manager, you'll be responsible for directly and fully supporting and engaging in the work and projects of the Falcon Application Security Posture Management (ASPM) team whose mission is to enrich Falcon Cloud Security by helping make cloud environments and applications secure and resilient.

Your primary focus will entail driving the scheduling, scoping and execution of projects for the teams you support, working directly with the Engineering Developers, the Product Managers, and the Dev Managers in order to ensure timely delivery against the roadmap. Youll work closely across functional teams and across geo-locations in Israel, Europe, the United Kingdom, and the United States to collaborate and ensure dependencies are well known, critical issues are identified and driven to resolution.

What You'll Do:

Partnering and direct facilitation with teams at all levels; from deeply engaged with developers on projects to summations at the executive level.

Demonstrates the ability to learn and communicate technical context and align it with business objectives to help drive project deliverables, resources, and timelines.

Creating and driving the project schedule, working with dev management task assignments, plus managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups.

Collaborating with staff and management of multiple worldwide business units (including subject matter experts, product management, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.

Proactively tracks the status of project activities and ensures that schedules and priorities are being met.

Ensures critical issues are identified, tracked through resolution, and escalated if necessary.

Proactively manages daily/weekly project communication and status reporting.

Leads Scrum meetings and creates and follows up on meeting minutes/action items.

Flexibly working across timezones to help coordinate and follow up on work (from the UK; to Israel to the West Coast, US).

Willingness and ability to travel internationally several times a quarter.

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

Our Customer Experience team is looking for an experienced & driven Technical Project Manager. This position will be reporting to the VP of Customer Experience.



What Youll Do



Specifying and building tools to improve the speed, quality, and efficiency of Customer Experience.
Assisting with the documentation, mapping and constant improvement of procedures.
Analyzing workflows and making suggestions to improve efficiency and effectiveness.
Developing and maintaining standard operating procedures for common situations and maintaining all CX platforms - Onelogin, Zendesk, Talkdesk, Klaus, Magento, Slack and other tools.
Preparing performance reports by collecting and analyzing data to help discover new business opportunities.
Taking action regarding responses and reporting to the organizations leadership.
Identifying and acting to remove obstacles to delivering consistently high levels of service for all global Support Sites.
Working closely with leadership to help the Customer Experience team to deliver on their components of overall company goals and objectives.
Defining and improving Customer Experience workflows.

We are looking for a highly motivated and Experienced Program Manager to lead the development and execution of critical projects within our Unmanned Systems (Including Loitering Munitions).
You will play a key role in ensuring the successful delivery of complex projects on time, within budget, and to exacting military specifications.
You will be responsible for the following:
Leading to customers success while securing Companys interests.
Thrive in a fast-paced environment with strict deadlines and stringent regulations.
Develop and manage project plans, schedules, and budgets for assigned unmanned systems projects.
Lead cross-functional teams of engineers, scientists, and other technical specialists.
Monitor project progress, identify risks and issues, and proactively implement corrective actions.
Manage project interfaces with internal and external stakeholders, including government agencies, subcontractors, and vendors.
Ensure compliance with all relevant military standards and regulations.
Prepare and deliver clear and concise project reports and presentations.
Identify and implement process improvements to enhance project efficiency, effectiveness and profitability.
Reporting to VP Programs