Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:
- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.
Building Operations and Management:
- Ensure quality and upkeep expectations are being adhered to.
- Hold the team accountable for general operational policies and standards, as well as financial efficiency.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Operations team.
- Escalate, monitor and see through capital improvement and large customization projects in partnership with cross-functional teams.
Sales:
- Tour and sell space to new and existing members by articulating value proposition.
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Sales Lead and sales department..
- Create and maintain relationships with partners in the local ecosystem.
- Train the Community Team to give effective tours and sales pitches.
- Review daily and weekly overviews of prospective members and participate in weekly sales calls.
Requirements: - 5+ years experience in hospitality, sales, multi-unit retail, startups, finance, or other related experience. Customer service, project management, and business operations experience is required.
- 2+ years of management experience of leading a team made up of individual contributors.
- Bachelors Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.
- Must have strong verbal and written communication skills in English and Hebrew.
- Like challenges, and embraces change in a fast-paced environment.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
This position is open to all candidates.