As Account Manager, you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers including the provision of training and support to customers using our products.
Responsibilities
Manage project implementations for both new customers and those of our existing clients as their requirements grow
Engage with our clients through remote meetings, email, phone or via the ticketing system
Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people
Think creatively about technical issues and provide clients with workarounds when necessary
Manage changes to the project scope, project schedule when needed
Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency
Requirements: Previous relevant experience as a Project Manager / Account Manager / Implementation Specialist
Excellent client-facing and internal communication skills
A strong ethos towards helping the team win
Prior experience in SaaS environments (advantage of experience in knowledge management)
Strong written and verbal communication skills in English
Proven track record in account management and client relationship building
Experience in contract negotiations and renewals
Strong business acumen with the ability to identify upselling and cross-selling opportunities
Ability to manage multiple client accounts simultaneously while maintaining high service standards
Experience in conducting business reviews and presenting to C-level executives
Strong analytical skills to interpret client usage data and provide strategic recommendations
Proven ability to resolve client issues and manage escalations effectively
This position is open to all candidates.