לוח משרות דרושים מנהל תיקי לקוחות ברמת גן

The Enterprise Account Manager will own the commercial relationship for a portfolio of large, strategic accounts that currently use multiple products. The primary objective is to protect and grow revenue from these accounts via renewals, upsells and cross-sells while acting as the single escalation point and strategic advisor.


What will you own

Full commercial ownership of assigned enterprise accounts: renewal management, contract negotiations, upsell, and cross-sell execution.

Build and maintain strategic relationships with executive and operational stakeholders across Owner and GC customers.

Create and execute account plans that map stakeholders, risks, growth opportunities, adoption gaps, and a clear path to expand ARR.

Act as the primary escalation owner for account-level issues, coordinating with Support and Customer Success to ensure timely resolution and communicating the status to both the customer and internal stakeholders.

Proactively identify and qualify expansion opportunities and hand off complex opportunities (or close them) together with the AEs.

Accurate forecasting and pipeline management in the CRM; weekly/monthly forecast updates.

Lead Quarterly Business Reviews and renewal negotiations with executive sponsors.

Monitor account health metrics and identify churn risk early; design and execute retention strategies.

Represent the customer in internal forums to ensure coordinated delivery and deliverables are met.

Domestic travel and face-to-face meetings with customers will be required.


What you will not be responsible for

Day-to-day customer onboarding, user training, or 1:many in-product adoption activities (Customer Success owns these).

First-line technical troubleshooting or ticket handling (this is owned by Support).
The AM will coordinate with those teams and own escalations and account-level resolution.

Were seeking an Account Executive- International Markets to drive growth within existing enterprise accounts across Europe and our international markets.

This role focuses on building strong customer relationships, introducing new products, and supporting adoption while collaborating closely with internal teams to maximize account success.



Responsibilities:

Build and maintain long-term relationships with existing customers across international markets
Introduce and position new products and capabilities to enterprise level customers
Collaborate closely with internal teams such as Product, Customer Success, and Marketing
Understand customer needs, challenge assumptions when appropriate, and provide tailored solutions
Identify potential growth opportunities within accounts and drive strategies to maximize value
E2E sales cycle responsibility, manage accounts, set priorities, and work independently to meet and exceed objectives

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers.
You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Key Responsibilities:
Leadership & Team Development:
Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of into customer infrastructures.
Customer Relationship Management:
Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with platform.
Engage with stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.
Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.
Responsibilities:
Solve customers technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs
Advocate internally for customer needs within and influence a product development roadmap
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities

we are looking for an Commercial Account Executive to join its growing sales team. Account Executives we are key in understanding customers problems and needs, and enabling them to solve these through our unique technology. They need to be hungry, smart, and humble professionals with proven experience of approaching and navigating complex organizations, and working with both a technical audience and senior executives to deliver on their goals.
Responsibilities:
Work with our sales engineers to plan, prepare, and execute deals in complex and technical sales cycles.
Contact CTO/VP engineering in our target market to build a pipeline.
Deliver clear messaging and communicate the platform's uniqueness and its values.
Manage the business aspects of the entire sales cycle.
Help customers in matching solutions to their business needs.
Know the Observability market well and help customers choose the right solutions for them.

We have an outstanding opportunity for a successful Enterprise Sales Executive. This person will directly generate revenue by identifying new potential opportunities, building strategic relationships, and turning prospects into clients.
Responsibilities:
Build and nurture a robust pipeline of prospective clients by effectively sourcing
targeted prospects
Conduct thorough follow-ups after initial calls to progress account pipelines and
advance sales opportunities
Maintain accurate and up-to-date records of all interactions and account-related
information in the CRM system
Keep detailed notes on key points about prospects to facilitate personalized and
effective communication
Identify decision-makers within target organizations and establish and foster
relationships to drive sales efforts forward
Demonstrate exceptional written and verbal communication skills, providing clear and
professional responses to requests for information (RFIs) and other inquiries
Collaborate closely with the sales team to strategize and execute effective sales
approaches and tactics
Coordinating with stakeholders on contract needs and legal documentation
Negotiate on pricing terms for new markets, develop alternative pricing structures as
needed
Working with SDR team, coordinate to maximize the return on developing
opportunities
Identify and qualify leads, and generate new business opportunities in order to achieve
revenue quota on a quarterly and annual basis
Build and maintain a robust pipeline of at least 3x revenue target
Build strategic working relationships with clients, maintaining a high level of
engagement
Travel as needed to meet with prospects
Identify and build strategic relationships and leverage partners;
Prepare and present sales proposals and presentations to prospects
Negotiate and close deals following the companys practices and processes
Analyze data - work with internal team, provide effective insight to help drive to convert
Maintain a high level of relevant industry knowledge

\

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions