לוח משרות דרושים עבודה היברידית

We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.

We are looking for an experienced BI Engineer to join our Finance & Operations department.
In this role you will:
Effectively collaborate with our leadership team, product managers, sales and marketing teams, and other stakeholders to scope scalable data infrastructure and analysis approaches to complex business questions.
Develop and optimize ELT/ETL workflows to power business and product analyses based on multiple data sources.
Build compelling data visualizations, reports, and dashboards to serve data-driven decision-making processes.
Create reports, dashboards, responses to ad hoc requests, forecasts, etc. utilizing our data warehouse and other sources of data.
Be a one-person show and collaborate with our data analyst for fast delivery.
Bring in industry best-practices to help pursue the goal of becoming a data-driven company.

We are looking for a Fullstack Team Lead to manage our Core R&D team.
In this role you will:
Lead a team of 4-6 engineers who are responsible for the full software development life cycle, from conception to deployment. You will take responsibility for the development of sensitive parts.
Provide expert-level technical leadership and mentoring to the team, host weeklies, dailies, reviews, etc., as part of your management routines.
Understand the organization's data needs and provide solutions to other data stakeholders, such as data analysts, engineers, and product managers.
Produce state-of-the-art data engineering development methodologies, including code reviews, monitoring, tests (unit, component), infra as code, ci/cd, and more.
Continuously maintain a healthy and up-to-date data tech stack, guaranteeing scalability and robustness.
Collaborate with Analysts and Business Stakeholders on data requirements and functional specifications.
Design client-side and server-side architecture.
Write effective APIs.

We are looking for a Senior Backend Developer to join our R&D Department.
In this role you will:
Lead and develop End-to-end features from design to implementation.
Taking part in high-scale solutions for Big Data challenges.
Have a significant impact on a fast-growth and dynamic product in the BigData world.
Work and collaborate with Software engineers, Architects, Product Managers, and DevOps to create an amazing product.

We are seeking a Backend Software Engineer to join our Networks team in the efforts of ensuring asset visibility and risk management across versatile enterprise customer networks.
Responsibilities:
Developing, maintaining, and improving the Networks team domain ensuring asset visibility and risk management across versatile enterprise customer networks, including infrastructure such as network switches and WIFI controllers from multiple vendors.
Ownership of every step in the feature / bug lifecycle (Requirements definition, research, design, implementation, testing, integration, deployment, monitoring in production) in an Agile development methodology.
Strong costumer orientation: support on-prem and cloud deployments of our product and its constituent microservices and debug issues in production environments, integrating with multiple functions such as: customer support and product managers.

We are seeking a Senior DevOps Engineer to join our team.
As a DevOps Engineer and lead the effort in designing, building, deploying and maintaining our companys infrastructure, deployment pipelines, and continuous integration/delivery workflows.
You will work closely with development teams to ensure efficient and reliable software delivery, as well as identify and implement improvements to our systems and processes.
Responsibilities:
Design, implement, and maintain highly available and scalable infrastructure on cloud platforms such as AWS, Azure, or GCP.
Build and maintain deployment pipelines
Design and implement data pipelines to support various data processing needs across the organization.
Work closely with development teams to ensure code is deployed efficiently and reliably while maintaining high standards of security and performance.
Identify and implement improvements to our systems and processes, including automation and monitoring solutions.
Troubleshoot and resolve issues related to infrastructure and deployments.
Collaborate with cross-functional teams to ensure seamless integration of new features and technologies.

We are seeking for a Senior Endpoint Engineer Tech Lead to join our team and lead the effort in Endpoint Sensor development.
As Technical Leader you will be heading the activity of designing, implementing, and maintaining our endpoint sensor (Agent) software offering across all supported operating systems, as well as their accompanying APIs, supporting ever growing scale and collecting data in highly challenging deployments.
You will work closely with other sensor and analysis teams to ensure efficient and reliable data flow, overcoming complexity and implementing highly requested customer features.
Responsibilities:
Lead other senior developers developing endpoint sensors, ensuring high coding standards (testing, maintainability), process adherence (sprint planning, documentation) and overall low footprint and high performance.
Design, implement, and maintain endpoint sensors on Windows, MacOS and several Linux distros, as well as their corresponding installation process and shared APIs.
Identify and implement improvements to our systems and processes, from business logic, through the addition of data sources to monitoring.
Troubleshoot and resolve issues related to sensor-endpoint deployment in various operating systems.
Work closely with other development teams to define APIs and Schema to ensure data reliability, availability, and correctness across the system.

We are looking for a passionate seasoned test Automation Engineer who will join our team to serve as a focal point for automation activities in R&D. You will get a chance to make a meaningful impact on the maturity of our world-leading cyber-security product.
Responsibilities:
Act as a technical focal point and mentor for R&D on automation related topics.
Design and automate tests in a modern CI-based automation framework.
Improve and maintain an advanced E2E automation framework to support product development, testing and release cycles.
Extend the framework with new capabilities.
Evolve our automation processes, applying industry best practices and lead continuous improvements.
Develop and implement analysis tools, labs, and test environments.

We are seeking a skilled, passionate, and collaborative full-stack developer to join one of its thriving and dynamic teams.
You will play a pivotal role in shaping our MarketView product and contribute to the development of groundbreaking future capabilities, leveraging our machine learning data infrastructure.
Working closely with team members, you will actively participate in building, troubleshooting and enhancing current front-end and back-end applications, processes, and methodologies.
Responsibilities:
Design, develop, and influence our MarketView product.
Work with Product managers and design to build a brand-new UI.
Collaborate with front-end developers and other team members to design, implement, and provide a performant, scalable, reliable, and flexible solution.
Work with Product managers, Data analysts, and Data Scientists to design and improve our product.
Help us build a microservices architecture on Reach with Java while using managed services in AWS and NoSQL technologies.
Review code, identify and troubleshoot problems while suggesting areas for improvement and optimization.
Build services from scratch, including k8s configurations using helm charts to make them scalable and deployable.
Actively collaborate with the team to design, develop, and implement new features and enhancements for our frontend SPA.
Division between back end and front end: 80% FE, 20% BE

We are seeking a skilled, passionate, and collaborative senior Java developer to join one of its thriving and dynamic teams.
You will play a pivotal role in shaping our flagship product and contribute to the development of groundbreaking future products leveraging our machine learning data infrastructure.
Working closely with team members, you will actively participate in troubleshooting and enhancing back-end application, processes, and methodologies.
Responsibilities:
Design, develop, and influence our flagship product.
Collaborate with front-end developers and other team members to design, implement, and provide a performant, scalable, reliable, and flexible solution.
Work with Product managers, Data analysts, and Data Scientists to design and improve our product.
Help us move from Groovy on Grails monolith to a microservices architecture on Java while using managed services in AWS and NoSQL technologies.
Review code, identify and troubleshoot problems while suggesting areas for improvement and optimization.
Build services from scratch, including k8s configurations using helm charts to make them scalable and deployable.

We are looking for a passionate Senior Software Engineer (Data & ML) to join our team. You will have a key part in developing the core detection capabilities and data pipeline at scale of the company and bringing it to the next level.
As a Software Engineer at EverC youll be expected to:
Be fully hands-on, lead your parts from A-Z (why, what, how), continuously raise the bar.
Drive the engineering efforts in a cross-functional squad.
Responsabilities
Design, develop and influence how we process data at scale, together with amazing people.
Work closely with Data Scientists & Product Managers to deploy and serve ML models & LLMs to production.
Solve diverse complex problems of scale, performance and business logic.
Work in an agile development methodology.
Review code, architecture and data to identify and troubleshoot problems and areas for improvement and optimization.
Share knowledge and mentor other engineers.

We are looking for aTechnical Product Managerto join our team and be responsible for managing one of the core domains of our Communications product.
our Communications product is our SMS & Email marketing product, that is rapidly growing and evolving, serving dozens of thousands of merchants and dozens of millions of consumers every month. Youll be responsible to one of the most significant areas of our platforms infrastructure, therefore taking an integral part of its success.
The ideal candidate should be able to get into the finest details of our infrastructure and lead our engineers to evolve our product in a scalable, stable manner with great performance.
Responsibilities:
Develop a strong understanding of the market, competition, customers, and the business
Create and manage KPIs, roadmaps, project plans, and product specifications
Build product prototypes and mockups while prioritizing and creating detailed product specifications, business rules, flows, use cases, and user stories
Lead, collaborate with, and challenge a strong team of engineers
Lead and collaborate with partners, CSMs, Support and outsource companies in the ecosystem mainly located in the US
Identify customers needs and help translate them into requirements that can be solved using shared infrastructure
Understand the ongoing changes in the eCommerce communication infra and capabilities

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

we are looking for a talented, experienced hands-on Growth Manager who thrives at the intersection of marketing, product, and data analysis to join the Customer Growth team.
As a Growth manager, you will play a pivotal role in developing and executing strategies to engage and retain our existing customer base, driving them to realize the most value of the products theyre using and generate demand for x-sell. You will collaborate closely with PMM, CS, Product, and Marketing teams to create experiences and interactions to enhance customer satisfaction, drive loyalty, and increase customer lifetime value.
Responsibilities:
Increase L&R and Subscription customers feature adoption rates and usage by developing, executing, and managing growth initiatives end-to-end.
Manage customer communication channels such as email marketing, in-app messaging, newsletters, and community mgmt to keep customers engaged and informed.
Own and lead customer marketing strategies and plan activities such as email marketing campaigns, content planning and creation, and in-app communication to generate x-sell demand from our existing customer base.
Create knowledge enrichment programs and collaterals such as guides, walkthroughs, videos, webinars, and more to help educate our customers.
Define, track, and optimize product data and KPIs to ensure constant improvement and alignment with the business goals.
Stay informed about industry trends, competitor activities, and customer preferences to identify opportunities for innovation and improvement. Determine industry benchmarks and conduct competitive research to influence decision-making and planning.
Collaborate with other teams in Marketing,Design, Product, Product Marketing, Sales, Customer Success, Engineering, and Data.

we are looking for an experienced Technical Support Team Leader who will lead a team of 6 Technical Support agents.
The Team Leader needs to have a solid technical background as well as leadership background to effectively support and drive success of our Tier 2 Technical Support Team.
This role requires the ability to prioritize and multitask, solve problems and manage incidents professionally as well as to inspire greatness and drive achievement of KPIs across the team.
Role definition and responsibilities:
Create an inspiring team environment and lead a Team OF 6 T2 Technical Support Agents located across global sites
Delegate tasks and set deadlines for completion
Monitor team performance & metrics
Drive continued achievement and improvement of KPIs
Carry out weekly / monthly analysis to identify trends and suggest proactive actions to improve performance
Discover training opportunities and provide coaching sessions for Tier 2 and Tier 1 Support
Drive the Knowledge article writing initiative
Attend customer calls with Key clients where necessary as the technical expert
Work closely with our R&D department tracking bugs and driving to meet SLAs
Report to management and stakeholders about KPIs and results