דרושים » מערכות מידע » SBO Implementation Specialist system Analyst

We are looking for a highly analytical, deeply technical, and proactive Senior Salesforce and Business Applications Analyst to join our team. In this role, you will champion an AI-first approach, leveraging AI across every aspect of your work to optimize efficiency and drive innovation.

You will bridge the gap between business needs and technical execution, taking full ownership of complex systems and driving end-to-end processes. Your focus will be on supporting, enhancing, and automating our operations across various business domains, including Sales, Service, and Marketing.

This hands-on role encompasses managing daily system maintenance, configuring systems, integrating AI-driven workflows, and overseeing projects from inception to completion.

Key Responsibilities:

End-to-End Project Management: Manage complex, cross-functional projects from initial ideation, through requirements gathering, to successful deployment and optimization.
Drive Innovation & Initiative: Act as a proactive change-agent. Identify business gaps, propose innovative solutions, and passionately push new initiatives forward to improve efficiency and performance.
System Ownership: Take full accountability and end-to-end ownership of the systems health, functionality, and alignment with business goals.
Mentorship & Leadership: Guide, mentor, and upskill junior team members, fostering a culture of continuous learning and professional excellence within the team.

The Implementation Specialist is responsible for implementing our clients' business processes on our platform. He/She will be responsible for interacting with clients daily and our company internal teams to ensure that clients have the solutions needed.

The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.

Once trained on the company platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.

Responsibilities:

Accountable for end-to-end Implementation of clients' processes on the company platform.
Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring).
Analyze and proactively drive forward solutions.
Provide proactive customer service to clients and partners in an articulate, positive, and informative manner.
Understand our platform and collaborate with Product and R&D team to identify and communicate technical services and solutions.
You will wear many hats, work independently, as well as a team player within a growing team.

What am I going to do?
Spearhead the restart of postponed financial projects by translating complex business needs into actionable technical implementation plans.
Configure and customize NetSuite and other financial applications to automate and enhance key workflows, including billing, revenue recognition, and procurement.
Proactively troubleshoot and resolve intricate technical issues within our finance module stack, ensuring operational stability.
Develop and maintain comprehensive documentation and best practices for new financial processes, ensuring scalability and ease of support.
Lead cross-functional initiatives focused on our financial business applications, taking hands-on ownership of Workato integrations.
Collaborate closely with the Finance team to identify opportunities for process automation and application enhancements, acting as a trusted technical advisor.

we are hiring a CX Manager with deep expertise in ERP finance systems, P2P workflows, and integrations.
This role is the ERP SME and integration owner within Customer Experience. The focus is to understand how finance processes work in customer ERPs, how they connect , and how to turn customer issues, bugs, feature gaps, and new requirements into clear integration solutions.
This is a hands-on role for someone who can solve complex customer issues, define ERP integration requirements for Engineering, and lead resolution end to end. The role also operates in a highly AI-enabled environment, using AI tools, platforms and agents to improve triage, analysis, escalation management, and communication.
This role owns ERP integration within Customer Experience: diagnosing customer issues, defining integration requirements, and driving resolution end to end.
Youll partner with teams in Israel and the US and report to the Director of Customer Experience.
What You Will Do:
Own ERP integration issues across bugs, feature gaps, and customer requirements.
Serve as ERP SME and L3 support lead for complex finance workflow and integration cases.
Diagnose setup, configuration, data flow, mapping, permissions, and sync issues.
Distinguish between customer setup issues, integration issues, and product issues, and drive the right resolution path
Define functional requirements and solutions for ERP integration fixes, sync issues, missing data flows, and new capabilities.
Lead escalations with strong ownership and clear internal/external communication.
Use AI tools to improve triage, analysis, RCA, summaries, and handoffs, with clear human-review checkpoints.