דרושים » תוכנה » Implementation Specialist

As an Implementation Consultant you are the hands-on expert who turns a signed deal into a live, high-performing voice agent.

This is an individual-contributor role with real ownership: you run your own implementations, work directly with customers, and shape how our delivery practice works as we grow.

What youll do

Own implementation projects of varying scope and complexity end to end: discovery, requirements, configuration, testing, roll-out, training, and launch.

Translate customer goals into call flows, conversation scripts, escalation rules, and hand-off logic in the Harmony Agent Builder.

Configure integrations with the customers stack: CRM, telephony, calendars, and ticketing systems.

Test and tune agents against real call scenarios until quality, containment, and conversion targets are met.

Advise customers on voice AI best practices and help them expand to new use cases after launch.

Work closely with Sales, Customer Success, Product, and Engineering, feeding field learnings back into the product.

Build the playbooks, templates, and delivery methods that will let the implementation practice scale.

we are hiring a CX Manager with deep expertise in ERP finance systems, P2P workflows, and integrations.
This role is the ERP SME and integration owner within Customer Experience. The focus is to understand how finance processes work in customer ERPs, how they connect , and how to turn customer issues, bugs, feature gaps, and new requirements into clear integration solutions.
This is a hands-on role for someone who can solve complex customer issues, define ERP integration requirements for Engineering, and lead resolution end to end. The role also operates in a highly AI-enabled environment, using AI tools, platforms and agents to improve triage, analysis, escalation management, and communication.
This role owns ERP integration within Customer Experience: diagnosing customer issues, defining integration requirements, and driving resolution end to end.
Youll partner with teams in Israel and the US and report to the Director of Customer Experience.
What You Will Do:
Own ERP integration issues across bugs, feature gaps, and customer requirements.
Serve as ERP SME and L3 support lead for complex finance workflow and integration cases.
Diagnose setup, configuration, data flow, mapping, permissions, and sync issues.
Distinguish between customer setup issues, integration issues, and product issues, and drive the right resolution path
Define functional requirements and solutions for ERP integration fixes, sync issues, missing data flows, and new capabilities.
Lead escalations with strong ownership and clear internal/external communication.
Use AI tools to improve triage, analysis, RCA, summaries, and handoffs, with clear human-review checkpoints.

A leading software company specializing in human resources and payroll management systems, is looking for a Systems Analyst to join her SAP domain.

This role is suitable for candidates with a background in systems analysis or information systems implementation, including those without prior SAP experience. Comprehensive training will be provided for the SAP Payroll module.

In this role, you will be responsible for the ongoing maintenance, development, and implementation of the SAP Payroll module. The role involves working closely with clients and adapting to evolving regulatory requirements.

This is a professionally deep role for candidates seeking to enter the SAP ecosystem through a strong systems analysis foundation, offering structured onboarding, continuous learning, and long-term career development.



Key Responsibilities:

Analyze and define business and system processes in the payroll domain
Translate business and regulatory requirements into detailed system specifications
Support development processes, including testing, deployment, and ongoing system maintenance
Manage new requirements and system changes in a complex and dynamic environment