דרושים » מחשבים ורשתות » Head of Customer Service

We're looking for an experienced Customer Service Manager to join and take ownership of the customer service team.
You will be responsible for managing and professionally leading our outsourced customer service center, building and improving service processes, setting service standards and KPIs, and ensuring a high and consistent level of service across the customer journey.
This is a hands-on role with broad responsibility, ideal for someone who understands customer service deeply, is comfortable working with multiple stakeholders and external vendors, and knows how to build practical processes and solutions in a fast-paced, marketing-driven environment.
📍Ramat HaHayal, Tel Aviv
🏠 Full-time position with an on-site work model
What you'll do:
Take ownership of customer service team, manage, monitor and professionally lead an outsourced customer service center
Build, implement and improve service processes, procedures, quality controls and KPIs
Own service targets and ensure fast response times and agreed SLAs
Adapt the service operation to a high volume of campaigns, marketing initiatives and ongoing content activity
Work closely with Credit, Loyalty Programs, Marketing, Digital, Operations, Technology and external vendors
Build and implement knowledge management solutions to improve service quality, consistency and response times
Implement advanced AI tools to improve customer experience and streamline service operations
Identify pain points, gaps and opportunities for improvement, and drive practical solutions

We're looking for an experienced, customer-obsessed Senior Director, Technical Support to lead our global Technical Support domain and scale the people, processes, and AI-driven technology behind it as we grow.
Reporting to the Chief Customer Officer, you'll lead a global team of ~20 support engineers and partner closely with Customer Success, R&D, Product, and Sales Engineering to ensure every enterprise customer gets exceptional technical guidance. A core part of the mandate is modernizing how we support customers - leveraging AI, automation, and self-service to scale quality without scaling headcount linearly. You'll bring deep technical understanding of enterprise software and cybersecurity, strong operational leadership, and a track record of building high-performing global teams.
Responsibilities:
Lead and develop our global Technical Support organization: hire, coach, and grow TLs and individual contributors, and build a culture of ownership, technical excellence, and continuous learning.
Own global support operations and strategy end to end, delivering fast, consistent, high-quality outcomes across regions and time zones, backed by scalable processes and organizational design that keep pace with our growth.
Lead the AI transformation of the support function: deploy AI-driven workflows, automation, and self-service to speed up resolution, deflect volume, and scale quality without scaling headcount linearly.
Own the support KPIs: SLA compliance, CSAT, response and resolution times, backlog health, and escalation management.
Be the bridge between customers, Support, Product, and R&D: surface critical escalations, make the case for the fixes that matter, and influence the product roadmap.
Serve as the executive escalation point for complex customer issues, coordinating cross-functional resolution when required.
Partner with Customer Success, Professional Services, Sales Engineering, and Sales to deliver a seamless end-to-end customer experience.

If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
The Director of CX Operations - AI, Automation, Billing & Payments is a unique opportunity to join a highly motivated, customer-centric team striving for operational excellence.
we are shifting gears toward an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not only well-defined, but supercharged by intelligent automation, data, and AI.
You will be a hands-on operational leader, designing and optimizing workflows using n8n, Make, and Claude; leading critical Billing and Payment, and owning a significant portion of CXs day-to-day operations.

We are leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems and paving the way for a fully autonomous-driving future. We are looking for a Customer Support Manager to join our business group. In this role, you will lead our customer-facing technical organization, ensuring successful adoption, integration, and long-term satisfaction of customers using our products. The role combines team leadership, technical oversight, and program governance to deliver a complete whole product solution at scale.

Responsibilities
Lead and manage a team of Application Engineers from different technical disciplines (HW, SW, System).
Own overall customer success across multiple accounts, acting as an escalation point for complex technical and program issues.
Drive high-quality technical support, system integration, and validation activities.
Define and scale support processes, tools, and best practices to support growing customer base.
Ensure delivery of a complete solution (product, documentation, tools, training, and support).
Collect, prioritize, and represent customer feedback to Product and R&D.
Collaborate closely with R&D, Product, Sales, and Operations to align on customer needs and company goals.
Build strong customer relationships and ensure high levels of satisfaction.

Were looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organizations effectiveness.

Responsibilities

Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.

As SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. Youll partner with small and growing businesses to ensure they successfully adopt and implement solution, driving measurable value and setting the foundation for long-term success.

Key Responsibilities:

Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
Delivering tailored training sessions to help clients configure and implement based on their unique business needs
Guiding customers to quick wins that showcase the platforms value and increase adoption
Ensuring customers establish strong usage habits that drive retention and satisfaction
Identifying at-risk clients early and creating proactive strategies to mitigate churn
Becoming the customer advocate , collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience

our company develops state-of-the-art AI solutions for cancer diagnostics. Our cutting-edge technology
transforms cancer care by providing every patient with an accurate, timely and personalized
diagnosis.
we are a well-funded start-up headquartered in the USA and Israel, with a global presence and
live deployments at labs and hospitals worldwide.
Our world-class team of researchers, engineers, business professionals and medical experts is
growing.
we are looking for an IT support Lead to help build a robust service that
enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company
Manage endpoints, servers, and services
Participate in equipment purchase
Collect evidence (logs and metrics) to comply to the standards our company adheres to
Test and examine staff complaints and support teams to remediate
Ensure that systems are safe and secure against cybersecurity threats.