לוח משרות דרושים אחראי משמרת שירות לקוחות

If you are looking to break barriers and grow within the industry in the most innovative and remarkable work environment, this is for you.
Join us at ONE ZERO, where we provide our customers with an exceptional experience by perfectly integrating the most advanced technology in banking with the highest level of customer success teams.
As the team leader, you will be responding and resolving escalated issues from customers, monitoring daily workflow, ensuring correct procedures are adhered to, identifying system improvements, workflow improvements, and enhancing team efficiency.
Responsibilities
* Mentor, advise, and lead your team members in their journey to becoming super human bankers
* Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals
* Lead by example, handling customer escalations with creative problem-solving. Contribute to the growth of our department by interviewing potential team members in our hiring process
* Influence, improve and build new work processes in order to achieve the best service experience for our customers
* Provides feedback to the company regarding service failures or customer concerns
* Reports on bugs with the relevant tools
* Taking care of the KPIs in service
* Prepare monthly/annual results and performance reports