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We're looking for a motivated student who wants to take their first step into the high-tech world - and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time.
Responsibilities:
Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues.
Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed.
Build strong relationships with customers and maintain a professional, supportive tone.
Help create and update support documentation, and log interactions in the support system.
Continuously build your technical skills through ongoing training and mentorship.

Required Student Researcher, 2027
Please complete your application before December 13, 2026. We encourage you to apply as early as possible as we review applications on a rolling basis.
About the job:
The Student Researcher Program fosters academic collaborations by hiring students onto research projects aligned to company priorities in scientific advancement. The program offers placements on teams across, for research, engineering, and science roles. As a Student Researcher, you will have the opportunity to participate in research projects focused on developing solutions for real-world, large-scale problems.
Student Researcher projects are exploratory and direct experiences that drive scientific advancement across a multitude of research areas. Students will work collaboratively on projects that explore innovative research challenges and support the creation of breakthrough technologies.
The program is open to students enrolled in a Bachelors, Masters, or PhD program. Projects vary in duration and location based on team and student requirements. It is required that you are located in one of the specific country locations identified for this role for the full duration of the engagement. When you apply, you will be considered for Student Researcher positions across all of our research teams - including DeepMind, Research, Cloud and more. This allows us to find the right project match for your skills and interests.
Researchers across the company are working to advance the state of the art in computing and build the next generation of intelligent systems for all our products. To achieve this, we invest in foundational research and work on projects that utilize the latest computer science techniques developed by skilled software developers and research scientists. Whether we're shaping the future of sustainability, optimizing algorithms, or pioneering AI systems, our teams strive to continuously progress science, advance society, and improve the lives of billions of people.
Our Research is building the next generation of intelligent systems for all our products. To achieve this, were working on projects that utilize the latest computer science techniques developed by skilled software developers and research scientists. Our Research teams collaborate closely with other teams across, maintaining the flexibility and versatility required to adapt new projects and foci that meet the demands of the world's fast-paced business needs.
Responsibilities
Participate in research to develop solutions for real-world, large-scale problems.