לוח משרות דרושים סטודנטים במחשבים ורשתות

As part of our continued growth, we are looking for an TechOps Student.
Main Responsibilities:
Operation management:
Analyze malfunctions to produce Root Cause Analysis documents and manage the process of proper resolution and future mitigation.
Management of scheduled changes and maintenance.
Collaborate with various internal departments to assure quality work.
Define and improve work processes to improve the quality and SLA while keeping systems stable.
Project Management:
Infrastructure project management.
Measure project performance and resource allocation.
Managing KPIs and goals for the Network, System, and DBA teams.
Develop diagrams and presentations for management.
Procurement:
Vendor management.
Data Center operations management.
Contract control.
Leading procurements for the Infrastructure group.

We are looking for a Intern - Support Engineer.
What you'll do:
You will be responsible for providing an outstanding technical support experience to our business customers and partners. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with experts, Engineering (Product Groups) or Management to engage subject matter. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and a service oriented professional.
Responsibilities Include:
Take ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system and product issues
Ability to solve technical problems under pressure and time constraints, and manage customer escalations
Extensive customer facing activities.
Develop a deep understanding of the customers technical environment
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Help to document best practices in maintaining Portal Services
Team player, be part of team, take tasks and contribute to the successes of the team.
Demonstrate high professionalism and technical leadership

We are looking for a Customer Support Specialist - Student Position.
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues

We are looking for a NOC- Student Position.
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.