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Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.

We are looking for creative and innovative people to join our R&D Cloud Operations group as a NOC Engineer.

This is a hands-on technical operational role, with its main responsibility assuring continuous serviceability for multiple of our flagship products in a cloud-based environment.

You will be responsible for the production environments of thousands of customers, working with many teams such as R&D, Support, Sales to ensure stability, reliability and outstanding customer experience and satisfaction.
The NOC team operates in 24/7 shifts, requiring availability for approximately four shifts per week.


If you want to make the world a safer place - you belong with us.

Key Responsibilities
Monitor production environments and handle incidents quickly and professionally to ensure high-level service availability and performance.
Provide first-level technical support and troubleshooting for operational and infrastructure issues across a globally distributed network.
Maintain internal tickets, alerts, and KPIs.
Implement timely solutions to customer issues or escalate internally when needed.
Develop and maintain scripts and automation tools for on-demand operational needs.
Lead projects, including supporting new product monitoring and developing internal tools to enhance the teams workflow.
Work closely with R&D, Support, Sales teams when required.
Join a team of motivated, fun, and creative minds.
Build a long-term career with endless opportunities for growth.