דרושים » מכירות » Technical Account Manager

Join us at Nayax , a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. We're looking for a customer-focused and technically skilled Technical Account Manager (TAM) to join our Global Support team . In this highly visible role, you'll serve as the trusted technical advisor and primary support contact for some of Nayax's most strategic customers, helping drive customer satisfaction, retention, and long-term success. As a Technical Account Manager, you will own the technical relationship with a portfolio of key enterprise accounts, providing proactive support, strategic guidance, and escalation management. *The role may require occasional Friday and Saturday shifts, based on business needs. Your key responsibilities will include:
* Serve as the primary technical contact for strategic customers, building strong relationships and deep knowledge of their business, deployments, and integrations.
* Conduct regular account reviews, maintain accurate documentation, and ensure alignment with customer SLAs and operational requirements.
* Proactively monitor support trends, identify recurring issues, communicate product updates and risks, and lead Root Cause Analysis (RCA) activities following major incidents.
* Own and drive the resolution of escalated and high-priority issues, coordinating across Support, R&D, Product, and other internal teams to ensure timely outcomes and clear customer communication.
* Partner closely with Customer Success, Product Management, R&D, and Account Management teams to advocate for customer needs and support strategic initiatives.
* Prepare and deliver Quarterly Business Reviews (QBRs), provide performance reporting against KPIs and SLAs, and identify customer risks and growth opportunities.

Learn More about Nayax:
Founded in 2005, Nayax is a global fintech leader providing end?to?end payment, consumer engagement, and business management solutions. Our technology helps businesses increase revenue, reduce operational costs, and deliver seamless commerce experiences across unattended, self?service, and retail environments. Nayax supports 80+ payment methods in 50+ currencies, holds a European payment institution license, and works closely with leading global financial institutions. We operate in 120+ countries, with 1,200+ employees across 13 offices worldwide. Our global headquarters are located in Herzliya Hills, Israel, near the train station, and serve as our largest hub for innovation, product development, and global operations. At Nayax, we foster a collaborative, impact?driven culture where ownership, learning, and long?term growth are part of everyday work.

Our Evergreen Sales Account Manager position offers continuous opportunities for enthusiastic and motivated professionals to join us in the future. It is not tied to a specific vacancy, but it enables us to get to know you and stay in touch, so that when a new opportunity arises, you could be among the first people we reach out to. Israel and Romania are growing significantly - we'd love you to join our strong team!

If youre interested in working at us, please apply, and we will get in touch.

What You Will be Doing

Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

The Ministry of Defence Account Manager is responsible for managing and growing strategic relationships with MoD stakeholders, ensuring the successful delivery of contracted services and solutions. The role acts as the primary interface between and MoD customers, aligning operational delivery, commercial performance, and long-term account strategy while ensuring compliance with defence, security, and regulatory requirements.

Key Responsibilities

Account Management & Stakeholder Engagement

Serve as the primary point of contact for Ministry of Defence customers and key stakeholders
Build and maintain strong, trusted relationships across MoD departments, project teams, and senior leadership
Understand MoD priorities, capability gaps, and future programmes to support long-term account planning
Manage MoD contracts throughout their lifecycle, ensuring delivery against scope, cost, quality, and schedule
Lead contract reviews, performance reporting, and governance meetings
Ensure compliance with contractual obligations, defence regulations, and security requirements
Support pricing, bid submissions, renewals, and contract variations
Security clearance level 1/2

We are looking for an Inside Sales Representative to join our amazing team and play a pivotal role in shaping the future of our company. The Inside Sales Representative will be part of a fast-growing global FinTech company. We are looking for a self-starter who thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, qualifying prospects, creating sales opportunities, closing deals, and managing accounts. This role involves 50% cold calling, so confidence in hunting is a must.

The Inside Sales Representative will report to the Director of Inside Sales EMEA.

Weekly Schedule: Monday to Friday

Key Responsibilities:

Source new sales opportunities through inbound leads and manage the full sales cycle for the SMB market.
Optimize the funnel for Enterprise and SMB opportunities and align Enterprise opportunities with local Sales Representatives.
Proactively hunt for new opportunities using social media, industry associations, and other channels.
Understand and manage all phases of the sales cycle while handling technical and product-related inquiries.
Accurately document all activities in Salesforce

We are looking for an Inside Sales Representative - Polish Speaker to join our amazing team and play a pivotal role in shaping the future of our company. The Inside Sales Representative will be part of a fast-growing global FinTech company. We are looking for a self-starter who thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, qualifying prospects, creating sales opportunities, closing deals, and managing accounts. This role involves 50% cold calling, so confidence in hunting is a must.

The Inside Sales Representative will report to the Director of Inside Sales EMEA.

Weekly Schedule: Monday to Friday

Key Responsibilities:

Source new sales opportunities through inbound leads and manage the full sales cycle for the SMB market.
Optimize the funnel for Enterprise and SMB opportunities and align Enterprise opportunities with local Sales Representatives.
Proactively hunt for new opportunities using social media, industry associations, and other channels.
Understand and manage all phases of the sales cycle while handling technical and product-related inquiries.