דרושים » שירות לקוחות » Customer Success Operations Intern

We are seeking a highly skilled and motivated Customer Service Professional to join our team. This role is a vital part of our Customer Success Team, responsible for overseeing the onboarding process of vendors onto our cybersecurity system for our esteemed clientele.

The successful candidate will serve as the main point of contact for vendors on behalf of our clients, ensuring seamless integration and continued support throughout the vendor onboarding process. They must be comfortable with working under tight deadlines, multitasking, utilizing various tools, and managing and responding to a large influx of customer service-related inquiries.
The Role:
Vendor Liaison: Serve as the main point of contact for vendors on behalf of our clients, engaging in negotiations and handling communications over phone and email to ensure optimal terms and agreements for our service.
Onboarding Coordination: Ensures effective and timely onboarding process for vendors onto our cybersecurity platform, collaborating closely with internal teams and external stakeholders to ensure a smooth and efficient transition.
Difficult Conversations: Handle challenging conversations with vendors and clients professionally and effectively, addressing concerns and resolving conflicts to achieve mutually beneficial outcomes.
Issue Resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working diligently to find effective solutions and mitigate risks.
Working part time 3-4 Shifts per week.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

Were hiring an early-career, tech-savvy Support Representative to join our team.
Youll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments.
A Full training is provided at the companys expense
What youll do:
Troubleshoot and resolve customer issues via email and Sack
Guide merchants through API integrations
Support technical workflows behind our global payment gateway
Collaborate with product & platform teams
Identify bugs and provide product feedback
Conduct manual QA and third-party interactions

we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

We're growing fast and looking for a talented Customer Experience Representative to join us in our journey.
Responsibilities and Duties:
Helping and accompanying customers in the application and registration process, while maintaining a high level of service and professionalism in accordance with the standards of service used by the company.
Clarification, handling, and providing solutions to customer complaints.
Customer training in using all functions in the app and responding to inquiries from the company's customers on various topics.
In addition, customer support is also carried out through chat support systems.