דרושים » עבודה ראשונה » Customer Experience Representative - English & Mandarin Speaking

Were looking for a highly motivated and organized Client Service Representative to join our IL B2B team.

The position includes responding to the various inquiries of the company's business customers via Email and phone on day-to-day issues.

As part of the job -
Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
Examining and verify pricing details to ensure accuracy.
Manage and resolve customer complaints professionally and efficiently.
Provide support to Sales Managers and Account Managers to facilitate smooth operations.
Collaborate with various departments within the company to address customer needs and streamline processes.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

we are looking for a Customer Experience Specialist.
As a Sales Customer Experience Specialist , you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 
מה תעשו:
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of values.

we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

We are seeking a highly skilled and experienced Representative to join our team.
In this role, you will primarily focus on handling escalations from couriers and investigating unusual incidents. You'll be responsible for resolving complex issues, guiding our partners, and ensuring that high-quality service is maintained throughout the escalation process.
Youll be acting as a key factor in maintaining a high level of standard and satisfaction amongst Couriers who partner with us and of course - Helping optimize the workflow between all parties.
In our Trust and Safety Team life moves fast and there is no typical day, so to be successful in this role you will need to be self-motivated, confident, and creative, possess leadership characteristics, and have excellent relationship-building skills.
What You'll Be Doing
Working on a full-time basis (Sun-Thu 09:00-18:00)
Making sure Courier Partners meet our level of standard and Performance.
Acting as an escalation point for any queries or issues.
Support the Operations Team on off-boarding/courier agreement terminations.
Co-work with our Support team to maintain a high level of service at all times.
Interact with 3rd parties regarding Couriers performance (Customers, citizens, etc;).

we are looking for a Inside Sales Supervisor.
The role of the Inside Sales team is to educate, inspire and skillfully guide customers through the vehicle configuration and sales and delivery process. As the online point of contact for customers engaging with us via Phone, Chat and Virtual Platforms, the team serves as an ambassador, ensuring that customers receive an exciting, engaging, and seamless customer experience as we prepare them for Field interactions and vehicle delivery. The Inside Sales Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient for both our advisors and customers, all of which in a bid to help us accelerate the worlds transition to sustainable energy.
To succeed , you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences whilst inspiring the team to have a positive mental attitude to high inbound volumes. This role directly supports mission by defining and leading the process of an exceptional Virtual experience for our customers.
מה תעשו:
To build, develop and grow a team of Inside Sales and Delivery Advisors.
Monitor employee productivity and quality of work which consists of but not limited to: Direct Sales, Online Chat, Delivery support Inbound and Campaigns.
Communicate and implement all relevant changes that impact the team regarding policy and procedure.
Collaborate with other departments in efforts to clear roadblocks and build stronger relationships.
Set goals to meet minimum expectations and manage on-going performance.
Train and mentor new team members as well as identify and mentor future team leaders.
Actively coaching team members on qualification and sales conversations through live feedback.
Create a fun and inclusive culture that rewards hard work and innovation.
Coordinate appropriate coverage for our areas of responsibilities.
Create and support the execution of goal-oriented development plans for low performers.

We are looking for a Customer Experience Junior Associate to join our team.
The Customer Experience Junior Associate responsibilities include online order processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.
Your Day-to-Day:
Glasses orders processing (online and employees): Overseeing the production process for online and VIP orders, handling any production issues, and regular glasses orders processing.
Handling social media escalations related to production and delays.
Employee Orders Management: Handling employee eyewear orders, verifying details, and ensuring timely fulfillment.
Employee Support: Assisting employees with order inquiries, adjustments, and troubleshooting any issues.
Coordination & Communication: Collaborating with internal teams (labs, logistics, and customer experience) to ensure seamless order flow.
Process Improvement & Problem-Solving: Continuously seeking ways to enhance efficiency by thinking outside the box, identifying bottlenecks, and proactively troubleshooting potential issues that may arise in order processing, fulfillment, or communication.
Role located in Ramat HaChayal, Tel Aviv.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

At our company, Israels first fully digital bank, were building the technology that powers a new era of intuitive, transparent, people-first banking. As our platform grows and our services expand, were looking for a Front Office professional to join our trading domain.
The Front Office team serves as the primary touchpoint for clients and plays a central role in managing the full lifecycle of trading-related interactions. This position offers a unique combination of client management, product understanding, operational awareness, and hands-on involvement in building new trading capabilities.
Youll be part of an innovative, pioneering project shaping the next generation of digital trading experiences within the bank.
Your Day-to-Day
Manage ongoing relationships with trading clients, providing professional, accurate, and timely guidance.
Execute trading instructions and place orders on behalf of clients, handling end‑to‑end trading actions-not only providing support but performing trades for clients.
Handle operational interfaces with service providers: processing instructions, validations, and checks on behalf of clients.
Provide expert responses to client inquiries and ensure a high-touch, service-driven experience.
Support setup processes for new trading features and services.
Participate in defining requirements, drafting specifications, and performing functional testing for system enhancements.
Contribute to the development of new procedures, workflows, and operational guidelines.
Work closely with trading platforms and customer-facing systems.