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Were looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters.

You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance.

This role requires shift work (day & night), that will be compensated.

Youre welcome to work in our office in Modiin, Israel.

Your responsibilities will include
Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

Report to hardware problem management, execute workarounds and solutions

Solve proactively L1/L2 tasks through ticket system

Update new processes and documentation for IT hardware team

Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics

Improve support processes, documentation and training materials

Basic level of network tasks, troubleshooting and support

As an IT Manager, you will be key in ensuring the maintenance and efficiency of our data center's IT infrastructure.

Your role involves leading a team that works directly with cutting-edge technologies. Youll be responsible for overseeing the IT infrastructure, handling hardware troubleshooting and resolution, and ensuring critical systems run smoothly.

You will be working in Modiin.

Your responsibilities will include:

Manage IT support team to achieve KPI in IT infrastructure support and project planning.
Collaborating effectively with internal teams and external contractors to address technical and operational challenges.
Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting and maintenance.
Planning, executing and monitoring regular IT tasks to maintain and improve IT infrastructure operations.
Manage IT support that includes diagnosing and resolving issues related to IT hardware and ensure the continuous support of the data centers IT infrastructure.
Manage Project tasks that include installation, upgrading and dismantling of hardware based on operational requests and requirements.
Manage additional processes around asset management, Return Merchandise Authorizations (RMAs).

Were looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials