דרושים » עבודה ראשונה » Customer Support Operations Specialist

Power the Future with us! We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are seeking a Director of Service IL to lead our Israeli service organization. This role oversees all aspects of customer service strategy, policies, objectives, and operations. The Director is responsible for ensuring an exceptional customer experience while delivering world-class services and driving the success of the service business. The role involves managing a multidisciplinary team that includes field technicians and engineers, installers, service center representatives, and service support tiers. What you'll be doing:
* Build and lead a high-performance regional Service team to increase customer satisfaction, and establish Service as a unique selling proposition for us.
* Build long-term relationships with strategic customers and become their trusted advisor.
* Develop customer incentive and retention programs based on service contracts, working closely with the sales team to strengthen customer loyalty and boost revenue.
* Manage and develop the Israeli service team, including hiring, training, performance management, and fostering employee satisfaction and growth.
* Ensure all customer inquiries are handled professionally, accurately, and in a timely manner.
* Monitor business and operational process metrics to measure and improve customer service effectiveness and efficiency
* Define and continuously improve the local Service setup, including the Support Center, Field Service, and service-related administrative tasks such as local logistics.
* Manage the local technical escalation process (CSR - Tier 1 - Tier 2).
* Oversee subcontractor management, ensuring service quality and professionalism.
* Ensure efficient and accurate execution of service-related activities.
Country:
Israel
City:
Herzliya

We are seeking a talented, strategic Global Customer Success Enablement Manager to join our Customer Success Group.
In this role, youll play a key part in optimizing how our global Customer Success organization engages with customers, by building tools, frameworks and programs that enable consistent, high-quality experiences across regions. You will focus on improving the customer journey from onboarding through adoption, ensuring customers receive consistent, high-quality training, understand how to extract value from our solutions, and achieve measurable business outcomes.
The ideal candidate is a highly organized, strategic thinker with experience designing scalable enablement programs, customer onboarding frameworks, and playbooks that drive engagement and retention. Youll work closely with CSMs, Sales, Product, and Marketing teams to align customer success processes and materials worldwide.
This role is full-time and is based in Herzliya, Israel.
Responsibilities
Strategy and Leadership: Develop and implement a global enablement strategy that aligns with company objectives, leadership vision, and growth targets.
Program Development: Create and deliver consistent enablement programs, tools, and content to ensure CSMs can drive effective customer onboarding, communication, and product adoption.
Content Creation: Develop a wide range of materials, including playbooks, pitch decks, training kits, demo flows, technical guides, and certifications for both internal and external audiences.
Collaboration: Work cross-functionally with Sales, Marketing, Product, and Customer Success teams to align initiatives, share insights, and drive results.
Performance Measurement: Obsessively use data and KPIs to evaluate program effectiveness, identify areas for improvement, and demonstrate measurable business impact.
Partner with regional CSMs to identify customer pain points and translate insights into actionable improvements in training and engagement.
Design and continuously improve scalable onboarding frameworks to ensure a consistent customer experience across regions.
Support CSMs in planning and executing customer workshops, enablement sessions, and QBRs (Quarterly Business Reviews).
Collaborate with cross-functional stakeholders to ensure alignment between product roadmap, customer training, and enablement content.
Collaborate with Sales and CSM teams to align customer messaging and equip CSMs with materials that clearly communicate product value.
Maintain close alignment with the product roadmap to ensure enablement materials and training reflect the latest capabilities and use cases..

We are looking for a communicative, empathetic and people-oriented colleagues who want to join our growing, in Israel.
We are highly trained, dedicated and professional Patient Service team providing information, technical expertise and support to patients and medical professionals who use our medical devices to manage their diabetes. Our role is significant in creating great customer experience, provide people with a helping hand, peace of mind, support and guidance.
This role is offered as a one-year fixed-term contract.
This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Responsibilities may include the following and other duties may be assigned:
Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device
Provide patients with ongoing personalized support and education to help them make the most of their diabetes management
Concisely and accurately document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes)
Coordinate return flow for all products for quality analysis
Follow up on and monitor the product complaint resolution back to the customer.
R53583