דרושים » מחשבים ורשתות » איש Help desk לחברה מובילה בקיסריה!

DRS RADA is looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team in Netanya. The Team provides IT support to DRS RADA’s employees, responsible for user's equipment, accounts and more.
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems\services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Netanya and includes travel to our other sites from time to time.

Responsibilities:
Provide technical support and troubleshooting for Linux, macOS, and Windows operating systems across all user levels.
Manage user accounts, permissions, and security policies - Active Directory and OKTA.
Perform system updates, patching, and routine maintenance across all platforms via GPO and Patch management tools.
Utilize scripting (e.g., PowerShell, Bash) to automate recurring tasks and streamline processes.
Manage hardware, setup, repairs, and component replacements.

Join us in this exciting opportunity to drive IT excellence and support Teads' growth across the globe.
About the opportunity
Work with a dedicated team handling a crucial aspect of our company, facing attractive challenges to prepare for our next growth phase
Play a vital role in building and growing a key business area by supporting our local users during this period
Engage closely with all departments to facilitate company growth and support the development of our business
Scale the region and enhance our local IT presence, ensuring robust support for our growing operations.

we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing our company's IT Services Team in Netanya. The Team provides IT support to our companys employees, responsible for users equipment, accounts and more.
Provide end-user support, resolving technical issues and provides technical assistance.
Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Basic troubleshooting of the local office network switches, access points and printers.
Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
Users, Groups, and Permissions management across all company systems\services.
Monitor and work with the Help desk support ticketing system (Freshservice).
Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
Create knowledge base articles and documentation on implemented solutions and system configurations.
Provide software and hardware technical assistance.
The position is in Netanya and includes travel to our other sites from time to time.