We are currently seeking an IT Support Engineer for the IL region to. This role is pivotal in expanding our local IT presence and collaborating with our global IT team.
Our IT team is dedicated to providing top-notch support to all employees globally. We equip with the technical resources necessary for thriving and growing. From first-level support to managing and standardising major information systems, our team is integral to the organisation, collaborating closely with all departments. As a core part of our Engineering group, the whole IT team is poised to support our company's global growth.
A positive attitude, enthusiasm, and a strong willingness to learn are key in this role. You will resolve technical issues autonomously while eagerly developing your skills and knowledge.
Good troubleshooting skills and familiarity with common operating systems and applications are essential.
We encourage you to bring energy and dedication to your work, take initiative, and seek opportunities to grow and push your boundaries. We will also highly encourage your passion for improving user support and commitment to moving forward.
Join us in this exciting opportunity to drive IT excellence and support our growth across the globe.
About the opportunity
Work with a dedicated team handling a crucial aspect of our company, facing attractive challenges to prepare for our next growth phase
Play a vital role in building and growing a key business area by supporting our local users during this period
Engage closely with all departments to facilitate company growth and support the development of our business
Scale the region and enhance our local IT presence, ensuring robust support for our growing operations
What will you do?
Provide day-to-day technical support in IL and across the globe.
Monitor the vulnerability tools and react on exploits.
Support the process of requesting/granting access and permissions to internal users.
Document, track, and monitor users problems to ensure swift resolution through common user request management systems (Ticketing, Slack, etc.).
Requirements: 1 to 3 years of experience in equivalent role required in a fast-paced and global environment
Pride in ownership, initiative, and collaboration
Effective communicator and great team player
Passion to deliver a world-class customer service experience
Experience with user support process (ticketing), MDM (Kandji, Jamf, Intune, etc), Identity Provider Management (Okta), etc.
Experience in a hybrid environment (Apple (80%) and Windows (20%))
Past experience in supporting Mac and Windows devices
Experience in productivity suites (G-Suite, O365) and videoconference systems(Zoom, etc.).
Knowledge of Live Streaming with Internal global townhall envent.
Fluency in English
You put yourself in your users shoes and understand their needs
Reliable person with strong sense of accountability
Brownie points:
Past experience of working in/with remote teams/users
Past experience with managing devices remotely.
This position is open to all candidates.