We are looking for a Help desk to join our IT team.

What you will be doing:

Provide professional and courteous Technical Support to all company employees
Serve as the first point of contact for IT-related issues, providing timely and effective solutions
Troubleshoot and resolve hardware, software, and network issues
Provide computing solutions to meet the company's needs
Manage Active Directory, including user account creation, modification, and deletion
Configure and manage Google Workspace user accounts and email inboxes
Participate in IT projects and initiatives as needed

We are looking for a IT Help Desk Team Leader.
As the IT Help Desk Team Leader, youll lead a dynamic team of IT professionals responsible for global IT support, hardware, software, and licensing procurement, and site management across Israel and international locations. You will drive efficiency, enhance user experience, implement automation, and oversee IT support for a global workforce, including managing remote employees.
What Youll Do:
Lead & Coach: Guide and develop a team of IT Help Desk members, fostering a culture of innovation, continuous learning, and customer-first thinking.
Global IT Support: Ensure high-quality IT support for employees worldwide, coordinating with local and remote teams.
Hardware, Software, and Licensing Purchasing: Manage IT procurement processes, ensuring cost-effective purchasing and compliance for all hardware, software, and licensing needs across the organization.
On-Call & Incident Management: Oversee IT support, including on-call shifts, ensuring rapid response and minimal business disruption.
User Enablement: Develop training materials, knowledge bases, and user-friendly IT resources to empower employees.
Site Management: Handle IT operations and infrastructure for company sites in Israel and abroad, ensuring smooth IT functionality.
Process Improvement & Automation: Identify recurring issues and implement automation or self-service solutions to reduce manual intervention.
Collaboration & Strategy: Work closely with IT, security, and business teams to align support strategies with company objectives.
Metrics & Reporting: Track key performance indicators (KPIs) and use data-driven insights to enhance service delivery.
Technology Advocate: Stay ahead of emerging IT trends and tools, ensuring the team adopts modern solutions that drive efficiency.

The Technology Support Specialist is responsible for providing technical support to our clients and assisting internal departments such as Account Management and Sales. This part-time position is ideal for students, offering valuable hands-on experience in technology support and integration.

Key Responsibilities:
Configuring new clients across various internal systems.
Assisting with technical integration efforts for client setups.
Updating and modifying system settings and configurations based on requirements from both internal and external stakeholders.
Providing technical support to internal departments and assist in troubleshooting and resolving technical issues.

We are interested in welcoming a Solution Engineer to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.

The right candidate should have various technical capabilities and customer-centric approach.