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We are looking for a Director of Support Enablement to lead our global enablement function. In this role, the Director is be responsible for building and executing the long-term enablement vision that elevates Support engineering performance, strengthens cross-departmental alignment (Support, Product, R&D, QA, Field, and Customer Success), and maximizes the effectiveness of our global support organization. The Director owns the full lifecycle of Support enablement: onboarding, everboarding, tooling, processes, technical content, knowledge strategy, and cross-functional alignment. This role directly impacts customer satisfaction, ticket resolution efficiency, product adoption, and internal operational excellence.
Responsibilities:
Manage a high-performing global support enablement team, including team leads, content specialists, trainers, and technical enablement engineers.
Define and execute a company-wide support enablement strategy that aligns with organizational KPIs, Support OKRs, and product roadmaps.
Act as the senior advocate for Support and customers, collaborating with R&D, Product Management, QA, Customer Success, Sales Engineering, Field Services, and Operations.
Drive cross-departmental programs that ensure Support is continuously enabled for new features, emerging technologies, and evolving customer use cases.
Lead strategic initiatives that reduce operational friction and improve Support readiness, tooling, processes, and cross-team workflows.
Own the global technical content program- including technical guides, troubleshooting playbooks, product deep dives, internal knowledge bases, and advanced training paths.
Oversee the design and delivery of scalable onboarding and everboarding programs for Support engineers across regions and seniority levels.
Partner with Product and R&D to identify gaps in usability, documentation, or feature clarity and drive corrective action.
Ensure content quality, version control, and alignment with product releases and technical standards.
Build measurable frameworks to track the impact of enablement programs on resolution time, backlog reduction, quality metrics, CSAT, and first-contact resolution.
Continuously assess support inquiries, knowledge gaps, and recurring technical challenges to identify opportunities for improvement.
Own the enablement reporting package for executive leadership, translating insights into actionable cross-functional initiatives.

We are seeking a results-driven Sales Manager with deep expertise in high-risk payments to drive revenue growth, acquire strategic merchant accounts, and build long-term
partnerships in challenging verticals. The ideal candidate will have a proven track record in high-risk merchant acquiring, PSP (Payment Service Provider) environments, cross-border transactions, and compliance-sensitive industries. You will play a critical role in expanding our footprint among high-risk sectors such as gaming, crypto, forex, adult, nutraceuticals, and other complex verticals, while ensuring compliance and operational excellence.
Key Responsibilities:
Business Development & Sales-
- Identify, engage, and close new merchant opportunities in high-risk sectors.
- Build and manage a robust sales pipeline through proactive prospecting, networking, and industry events.
- Negotiate commercial agreements and pricing structures to optimize profitability and risk exposure.
Client Relationship Management-
- Serve as the primary point of contact for key merchants, and referral partners.
- Collaborate with account management and underwriting teams to onboard and maintain merchants efficiently.
- Maintain strong client satisfaction and retention rates through ongoing relationship management.
Cross-Functional Collaboration-
- Work closely with compliance, risk, and underwriting teams to align on acceptable merchant profiles.
- Coordinate with operations and product teams to tailor payment solutions that meet unique client needs.
Sales Reporting & Forecasting-
- Track and report KPIs, pipeline health, and revenue forecasts to management.
- Contribute to strategic planning and market expansion initiatives.

Required Revenue Operations Specialist
As a Revenue Operations Specialist, In this pivotal role, youll help power the engine of our go-to-market strategy-driving operational efficiency, sharpening performance visibility, and delivering actionable insights that move the business forward. Youll partner with stakeholders across Sales, Marketing, Finance, and the broader GTM organization to turn data into impactful decisions and fuel growth.
From building and maintaining performance dashboards to supporting strategic planning and optimizing sales processes, youll play a hands-on role in shaping how we operate. This is a deeply cross-functional position where your analytical skills, business insights, and attention to detail will be key.
Responsibilities:
Identify inefficiencies in sales processes and lead initiatives to streamline workflows within the CRM.
Design and implement scalable sales processes, monitoring adoption and iterating based on feedback and performance.
Present data-driven insights and performance updates to key stakeholders and senior management.
Track and analyze key business and operational metrics to support strategic revenue planning and decision-making.
Build, manage, and continuously improve dashboards and reports to monitor KPIs and performance trends.
Ensure data consistency, accuracy, and reliability across reporting platforms.
Deliver training on new CRM processes and tools to global sales teams, and maintain up-to-date documentation and enablement materials.
Manage and optimize the revenue technology stack, including CRM and marketing automation platforms, to ensure systems are aligned with business goals.
Support day-to-day RevOps operations, including user onboarding/offboarding, access management, and admin tasks such as updating distribution lists and Google Groups.