We are looking for a Customer Success Manager who will drive retention and growth among our most valuable B2B customers, by understanding their business needs and helping them succeed and expand their ongoing activity on the platform. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth and driving satisfaction and loyalty, while serving valuable insights across the organization.
The ideal candidate is a natural relationship builder with a proactive, result driven approach, demonstrating strategic thinking, alongside sales capabilities. The candidate should be a proactive problem solver with impressive communication and presentation abilities.
About us
Our solution to addressing the unique needs of larger businesses in todays dynamic business landscape. When discovering freelance talent, we know you dont need just anyone to accomplish your project. You need the right person. Thats why our end-to-end solution curates exceptional freelance talent based on their skills. Need extra support? Our Business Success Team is trained to match you with the best fitting talent for your project. They are there to guide you through any step of the process, wherever and whenever you see fit.
What am I going to do?
Develop and maintain strong, long-lasting relationships with key stakeholders to drive growth, loyalty and satisfaction, and achieve sales targets.
Develop a deep understanding of clients plans, goals and challenges to position offering effectively.
Communicate regularly with clients to provide updates on product innovation, industry trends and any relevant news.
Collaborate with internal departments, including business, product and marketing to create satisfying solutions for clients and support their growth.
Serve as the primary point of contact for our high-valued accounts, providing proactive support and guidance to ensure their ongoing success and satisfaction.
Identify and pursue business opportunities for account expansion and upselling additional products or services to increase customer lifetime value and maximize revenues.
Monitor account health and proactively address any issues or concerns to minimize churn and maximize customer retention.
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Consulting, matchmaking and project management with relevant buyers
Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.
Requirements: 2+ years of experience in B2B customer success, account management, or sales roles - a must
Experience working with and optimizing customer KPIs
Strong sales skills with a track record of driving expansion and upsell opportunities.
Strategic thinker with the ability to identify and prioritize opportunities for growth and improvement.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Ability to create structure in ambiguous situations
Experience in delivering customer-focused solutions based on customer needs.
Excellent verbal and written communication skills.
Passion for technology and the Gig Economy
Driven, self-motivated, enthusiastic and with a bias for action
Strong analytical skills, with the ability to translate data into insights.
Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred
Were not about checklists. If you dont meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.
This position is open to all candidates.
