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we are looking for a Customer Success Engineer.
You will own a portfolio of accounts from kickoff through to steady state. Early on that is hands-on configuration and integration work. Later it is watching the numbers, finding the call types that still escalate, and fixing them. You will be the loudest voice in the building about what the product is missing.
What you'll do:
Own technical onboarding: workflows, integrations, telephony, go-live
Read transcripts and turn what you find into concrete changes
Tune agents against each customer's real call mix
Debug integration problems alongside the customer's engineers
Feed patterns back to product and engineering with evidence

We're seeking an exceptional experimental Physicist who combines deep quantum physics expertise with strong software engineering capabilities and interpersonal skills. In this role, you'll focus on developing and implementing automated calibration solutions for several quantum computing partners while also serving as a quantum solutions expert for our European customer base. You'll work at the intersection of quantum physics and software engineering, translating complex calibration requirements into robust automation frameworks. This position offers unprecedented exposure to diverse qubit types and quantum architectures, enabling you to create groundbreaking calibration solutions while helping customers implement quantum computing experiments. Prior hands on experience on calibrating Superconducting qubits and good understanding of the underlying physics is strongly encouraged.
Responsibilities:
Design and implement automated calibration frameworks for quantum computing systems
Collaborate with the strategic partner's team to optimize calibration workflows
Lead technical implementation and integration of our solutions for customers
Provide technical guidance on best practices for quantum control systems
Translate complex customer requirements into actionable technical solutions
Manage technical relationships with accounts throughout Europe
Contribute to customer education and training materials.